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Query: Virtual communications solutions
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Channel Partners, Strategy, Professional Services, Solution Selling, Management, SaaS, Business Alliances, Go-to-market Strategy, Sales, Strategic Partnerships, Product Marketing, Security, Sales Management, Salesforce.com, Channel
Microsoft Office, Quickbooks, Goldmine, ADP, WebEx, Customer Relations, Sales Process, ADP Payroll, QuickBooks, Office Management, Customer Service, Access, Sales, Human Resources, Paychex
Journalism, Broadcast, News Writing, Broadcast Journalism, Editing, Breaking News, Storytelling, Copy Editing, Television, New Media, Online Journalism, Editorial, Newspaper, Ap Style, Broadcast Television
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Excel, Word, PowerPoint, Customer Service, Writing, Creative Writing, basic html, Baits, Cision, Adobe Acrobat, Marketing, Editing, Microsoft Word, Phone Etiquette, Public Relations, Event Planning
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  • IP Solutions Integration EngineerAdkins Cabling LLCAugust 2014 – Present (1 year 11 months)Design, Build, Test and implement Low Voltage Systems.Information Security OfficerGenius AvenueMarch 2012 – Present (4 years 4 months)Phoenix, Arizona AreaMoved the company to the Cloud, Information Security ConsultantInformation Technology and Services ConsultantTernian Insurance Group LLC.April 2012 – September 2015 (3 years 6 months)Phoenix, Arizona AreaMoved Ternian to the Cloud and manage and maintain the Information Technology infrastructure.Director of Information TechnologyWilson Electric Services CorpMarch 2006 – April 2012 (6 years 2 months)Supervised IT department for a company of 750 + employeesSupported the corporate office and satellite offices in Arizona, New Mexico and California along with construction sitesCondensed the Data Center servers to a virtual environment of 4 physical servers and 21 plus virtual servers Estimated Data Center equipment and Servers for clients Worked directly with Network Administrators and personnel to resolve day-to-day computer, phone, and other technical issuesDirector of Network AdministrationBrown Family CommunitiesAugust 1999 – March 2006 (6 years 8 months)Managed a Network Administrator and a complete, valley-wide 200+ user Novell 5.11/ Windows XP WANProvided technical support for the corporate office and 15 remote construction and sales sitesAligned components of technology systems to meet management objectives for future growth and directionWorked directly with Network Administrator and personnel to resolve day-to-day computer, phone, and other technical issuesMaintained wired and wireless broadband internet connectivity, including building, installing, and moving wireless equipment throughout the valleyLAN Administrator/Field Technical SupportCBREAugust 1993 – April 1999 (5 years 9 months)Monitored and maintained a 350+ user multi-server Metropolitan Area Novell 4.11 Network.Diagnosed and repaired problems with the servers and workstationsManaged all facets of Definity System 75 PBX phone system and Octel Overture 250 Voice Mail, including programming, organizing and coordinating overall telecommunicationsSkillsServersTechnical SupportDirector of Information Technology for over 20 years.NetworkingNetwork AdministrationInformation TechnologyWindows XPWANInfrastructureIntegrationWindows ServerWindows 7GPONTelecommunications SystemsVirtualizationSee 35+Information SecurityNetwork EngineeringActive DirectoryTroubleshootingComputer Hardware TroubleshootingMicrosoft OfficeMicrosoft ExchangeComputer HardwareSystem AdministrationWindows System AdministrationRouter ConfigurationWireless NetworkingWireless SecurityServer AdministrationNetwork SecuritySwitchesRoutersWindows Remote Desktopcustomer ServiceSecurity TrainingSecurityTCP\IPVPNInformation Security ManagementInformation Security GovernanceInformation Security StandardsDisaster RecoveryProject ManagementLeadershipTeam ManagementComputer SecurityISO 27001Penetration TestingVulnerability ScanningThreat & Vulnerability ManagementSee lessHow's this translation?Great•Has errorsThanks for your help!CertificationsCertified Information Systems Security Professional (CISSP)(ISC)², License ID# 440363January 2013 – PresentSecurity Plus CertifiedCompTIA, License COMP001020615652September 2013 – PresentZhone FiberLAN CertifiedZhone TechnologiesSeptember 2014 – PresentAxis Certified ProfessionalAxis Communications, License Z5BDTT50FFOctober 2014 – PresentGenetec Technical CertificationGenetec, License #723944November 2014 – PresentCompTIA Security ce at CompTIASeptember 2013 – September 2016Volunteer Experience & CausesAYSO Soccer RefereeAYSO Region 1079
  • Information Technology and Services ConsultantTernian Insurance Group LLC.April 2012 – September 2015 (3 years 6 months)Phoenix, Arizona AreaMoved Ternian to the Cloud and manage and maintain the Information Technology infrastructure.Director of Information TechnologyWilson Electric Services CorpMarch 2006 – April 2012 (6 years 2 months)Supervised IT department for a company of 750 + employeesSupported the corporate office and satellite offices in Arizona, New Mexico and California along with construction sitesCondensed the Data Center servers to a virtual environment of 4 physical servers and 21 plus virtual servers Estimated Data Center equipment and Servers for clients Worked directly with Network Administrators and personnel to resolve day-to-day computer, phone, and other technical issuesDirector of Network AdministrationBrown Family CommunitiesAugust 1999 – March 2006 (6 years 8 months)Managed a Network Administrator and a complete, valley-wide 200+ user Novell 5.11/ Windows XP WANProvided technical support for the corporate office and 15 remote construction and sales sitesAligned components of technology systems to meet management objectives for future growth and directionWorked directly with Network Administrator and personnel to resolve day-to-day computer, phone, and other technical issuesMaintained wired and wireless broadband internet connectivity, including building, installing, and moving wireless equipment throughout the valleyLAN Administrator/Field Technical SupportCBREAugust 1993 – April 1999 (5 years 9 months)Monitored and maintained a 350+ user multi-server Metropolitan Area Novell 4.11 Network.Diagnosed and repaired problems with the servers and workstationsManaged all facets of Definity System 75 PBX phone system and Octel Overture 250 Voice Mail, including programming, organizing and coordinating overall telecommunicationsSkillsServersTechnical SupportDirector of Information Technology for over 20 years.NetworkingNetwork AdministrationInformation TechnologyWindows XPWANInfrastructureIntegrationWindows ServerWindows 7GPONTelecommunications SystemsVirtualizationSee 35+Information SecurityNetwork EngineeringActive DirectoryTroubleshootingComputer Hardware TroubleshootingMicrosoft OfficeMicrosoft ExchangeComputer HardwareSystem AdministrationWindows System AdministrationRouter ConfigurationWireless NetworkingWireless SecurityServer AdministrationNetwork SecuritySwitchesRoutersWindows Remote Desktopcustomer ServiceSecurity TrainingSecurityTCP\IPVPNInformation Security ManagementInformation Security GovernanceInformation Security StandardsDisaster RecoveryProject ManagementLeadershipTeam ManagementComputer SecurityISO 27001Penetration TestingVulnerability ScanningThreat & Vulnerability ManagementSee lessHow's this translation?Great•Has errorsThanks for your help!CertificationsCertified Information Systems Security Professional (CISSP)(ISC)², License ID# 440363January 2013 – PresentSecurity Plus CertifiedCompTIA, License COMP001020615652September 2013 – PresentZhone FiberLAN CertifiedZhone TechnologiesSeptember 2014 – PresentAxis Certified ProfessionalAxis Communications, License Z5BDTT50FFOctober 2014 – PresentGenetec Technical CertificationGenetec, License #723944November 2014 – PresentCompTIA Security ce at CompTIASeptember 2013 – September 2016Volunteer Experience & CausesAYSO Soccer RefereeAYSO Region 1079
English, Accounting, Bookkeeping, Computer Troubleshooting, Advertising, SEO, International Business Consulting, Business Planning, Management, Auditing, Corporate Finance, Managerial Finance, Finance, Tax, Financial Accounting, Internal Audit
Marketing Strategy, New Business Development, Brand Development, Continuing Education, Trade Shows, Social Media Marketing, Product Marketing, Business Strategy, Digital Media, Public Speaking, Sales, Architecture, Marketing, B2B, Advertising
Technical Recruiting, Vendor Management, Organizational Development, Applicant Tracking Systems, Project Management, Talent Acquisition, Direct Sales, Team Management, Lotus Notes, Microsoft Office, Employee Relations, Account Management, HR Consulting, Process Improvement, Process Engineering
SAP, Change Management, ERP, SAP R/3, Instructional Design, SAP HR, Project Management, Organizational Development, Software Documentation, SAP ERP, E-Learning, Technical Writing, Business Process, Training, Training Delivery
Social Media Marketing, Conversion Optimization, Online Marketing, Social Media, Event Planning, Marketing Communications, Marketing Strategy, Email Marketing, Marketing Management, Social Media Monitoring, Social Media Development, Social Media Relations, Website Management, Website Promotion, Website Redesign
IP, Selling, Wireless, Telecommunications, Call Center, Networking, SIP, VoIP, MPLS, Solution Selling, Direct Sales, Sales Operations, Managed Services, Strategic Partnerships, Network Design
Go-to-market Strategy, Product Management, Salesforce.com, CRM, SaaS, Sales, Product Marketing, Cloud Computing, Channel, Start-ups, Sales Operations, Strategic Partnerships, Cross-functional Team Leadership, Solution Selling, Sales Process
Agile Methodologies, Subversion, Web Applications, Git, Software Development, T-SQL, Web Development, CSS, MySQL, Ruby on Rails, AJAX, jQuery, LAMP, Node.js, Software Design Patterns
  • Retail Marketing Services Specialist at Xerox
  • Managed Print Services Specialist at Xerox
  • Virtual Office Solutions Specialist at Xerox
Account Management, Solution Selling, Sales Process, B2B, Sales Management, Direct Sales, Management, Salesforce.com, Selling, Sales, Cold Calling, Outsourcing, Customer Satisfaction, CRM, Key Account Management, Sales Operations, Managed Services, Managed Print Services, Customer Retention
English, Hindi, Telugu
English, French
  • Infrastructure TechnicianPCA SKINFebruary 2016 – Present (5 months)Phoenix, Arizona Area- Configure, install, and support desktop computers, laptop computers, handheld devices,printers, monitors, portable data storage devices, and other general peripherals.- Configure IT devices for secure operation, including installation of security software,software updates, and other configurations as required.- Connect and configure IT devices to computer networks.- Provide virtual assistance/remote support sessions using 3rd  party software.- Assist with incoming phone calls and monitoring the Support Desk mailbox.- Managed work done by outsourced vendors.Technical SpecialistNextivaJune 2015 – February 2016 (9 months)Phoenix, Arizona AreaDaily Responsibilities of a Technical Specialist:Assisting new customers with initial set up of their phone system accountsConfiguring Nextiva's unified communications product features Critically think through and troubleshoot business networksAccurately answer a variety of technical questions about Nextiva's servicesProvide each customer with an “Amazing Service” experience by answering phones before the 2nd ring, resolving concerns with little or no hold time, assist with customized solutions to help their business succeed Work to meet and exceed a set of daily metricsRealtor AssistantP T PropertiesNovember 2013 – August 2014 (10 months)Phoenix, Arizona Area• Upheld PT brand by assuring clients received superior service• Researched property ownership, company profiles, and aerial mapping.• Responsible for data base upkeep with current and new client informationMarketing AssistantHomeSmartMay 2013 – August 2013 (4 months)Phoenix, Arizona Area• Researched and entered new property listings • Created monthly newsletters and post cards• Handled accounting in QuickBooks • Assisted with IT problemsDining Room AssistantRoy's Hawaiian Fusion CuisineNovember 2011 – May 2012 (7 months)• Responsible for working in a fast paced environment• Provided prompt service meeting customer needs in upscale environment • Experience with opening and closing restaurants in a timely and effective manner• Obtained problem solving skills and impromptu decision making skillsCertificationsCompTIA Network + ce at CompTIAMay 2015 – May 2018SkillsMicrosoft OfficeCustomer ServiceMarketingPublic SpeakingSocial MediaTime ManagementLeadershipTeam LeadershipProblem SolvingMicrosoft ExcelHow's this translation?Great•Has errorsThanks for your help!EducationArizona State UniversityBachelor of Science (B.S.), Communication, GeneralBachelor of Science (B.S.), Communication, General
  • Technical SpecialistNextivaJune 2015 – February 2016 (9 months)Phoenix, Arizona AreaDaily Responsibilities of a Technical Specialist:Assisting new customers with initial set up of their phone system accountsConfiguring Nextiva's unified communications product features Critically think through and troubleshoot business networksAccurately answer a variety of technical questions about Nextiva's servicesProvide each customer with an “Amazing Service” experience by answering phones before the 2nd ring, resolving concerns with little or no hold time, assist with customized solutions to help their business succeed Work to meet and exceed a set of daily metricsRealtor AssistantP T PropertiesNovember 2013 – August 2014 (10 months)Phoenix, Arizona Area• Upheld PT brand by assuring clients received superior service• Researched property ownership, company profiles, and aerial mapping.• Responsible for data base upkeep with current and new client informationMarketing AssistantHomeSmartMay 2013 – August 2013 (4 months)Phoenix, Arizona Area• Researched and entered new property listings • Created monthly newsletters and post cards• Handled accounting in QuickBooks • Assisted with IT problemsDining Room AssistantRoy's Hawaiian Fusion CuisineNovember 2011 – May 2012 (7 months)• Responsible for working in a fast paced environment• Provided prompt service meeting customer needs in upscale environment • Experience with opening and closing restaurants in a timely and effective manner• Obtained problem solving skills and impromptu decision making skillsCertificationsCompTIA Network + ce at CompTIAMay 2015 – May 2018SkillsMicrosoft OfficeCustomer ServiceMarketingPublic SpeakingSocial MediaTime ManagementLeadershipTeam LeadershipProblem SolvingMicrosoft ExcelHow's this translation?Great•Has errorsThanks for your help!EducationArizona State UniversityBachelor of Science (B.S.), Communication, GeneralBachelor of Science (B.S.), Communication, General
English, Business Analysis, Management, SharePoint, Microsoft SQL Server, SDLC, Project Management, Business Intelligence, Integration, Training, Process Improvement, Strategic Planning, VB.NET, Web Applications, SQL, SSIS
  • Business Development Executive - New York Metro Area at Iron Mountain
  • Senior Account Executive- Enterprise Solutions at Verizon
  • Sales Territory Manager- Northeast- Virtual Office at Venyu
  • Account Executive- New Business- Virtual Office at iPass
New Business Development, Salesforce.com, Cloud Computing, Contract Negotiations, Data Center, Storage, Disaster Recovery, Virtualization, Solution Selling, Consultative Selling, SaaS, VMware, Telecommunications, Managed Services, ITIL
SQL Server, Data Warehousing, Business Intelligence, SSAS, Microstrategy, SSIS, ETL, Microsoft Parallel Data Warehouse (PDW), Informatica, T-SQL, OLAP, Business Intelligence Tools, C++, C#, Microsoft SQL Server
English, Mobile Product Design, Mobile Strategy, iOS, Web Project Management, Product Management, Program Management, Project Planning, Product Design, Product Launch, Staff Management, Executive Management, Client Engagement, Google API, Content Management, Drupal
English, Hindi, SEO, Social Media Marketing, Google Adwords, Blogging, Photoshop, Wordpress, Web 2.0, Digital Marketing, Small Business, PowerPoint, Online Marketing, E-commerce, Leadership, Google Analytics, Facebook Marketing
French, Public Speaking, Research, Project Management, Fundraising, Event Planning, Non-profits, Event Management, Community Outreach, Social Networking, Social Media Marketing, Social Media, Public Relations, Facebook, Volunteer Management, Marketing Communications
Telecommunications, Network Security, Product Management, LAN/WAN, Business Services, LAN-WAN, Networking, Sales, Cisco Technologies, VoIP, Start-ups, Strategic Partnerships, Selling, IP, Integration
Engineering Management, .NET, Software Design, Agile Project Management, Software Engineering, Software Development, Software Lifecycle Management, Visual Studio, Cloud Computing, Cloud Applications, Agile Methodologies, C#, Web Services, ASP.NET, JavaScript
Spanish, Customer Service, Logistics, Teamwork, Call Centers, Customer Satisfaction, Customer Retention, Telecommunications, Troubleshooting, Outlook, Team Building, Process Improvement, Microsoft Office, Sales, Account Management, Vendor Management
  • Senior Director, Product & Program Management for Cloud Solution Group at NetApp
  • Sr Director Solution Management, Virtual Server and Virtual Desktop Solutions at Network Appliance
  • Senior Director Product Management, Data Protection and Retention Group at NetApp
Japanese, Product Management, Enterprise Software, Storage, Disaster Recovery, Fibre Channel, VMware, Management, Multi-channel Marketing, Cloud Computing, NAS, Product Marketing, Enterprise Storage, Citrix, Solution Selling, Go-to-market Strategy
Irish, French
English, Hmong, Spanish
  • Senior Systems Engineer (SharePoint Architect and Drupal Project Manager)IT CoalitionAugust 2015 – June 2016 (11 months)• Provided SharePoint Office 365 and Drupal Project Management support for a MITRE Federally Funded Research and Development Center (FFRDC) supporting the NIST Cybersecurity Center of Excellence (NCCoE).• Worked with Project Managers to provide SharePoint Collaboration and Team Sites tailored to support information management and document management needs for the NCCoE.• Worked with NIST, MITRE and external partners to create secure accessible sites for collaborating with the NCCoE on publications and outreach using different Cloud and Federated Identity security models.• Supported users in helping them to access the NCCoE SharePoint environment from various external locations using various authentication methods, based on needs.• Diagnosed performance issues with legacy sites and implemented changes to improve performance and responsiveness. • Provided a custom site to support the Project Management Office’s specialized needs including reorganization the structure of their libraries and using a metadata-driven approach to improve speed, attractiveness and ease of navigation. • Established basic governance for sites including establishing formal site owners and backup site owners to ensure there was a decision process for managing sites and permissions that met government requirements.• Trained site owners and users on proper management of site permissions using groups to improve manageability. • Served as Technical Project Manager to support Communications team for NCCoE’s public facing Drupal internet site to improve best practices with respect to software releases and updates. SharePoint Subcontractor to MITRE FFRDC at the NIST National Cybersecurity Center of ExcellenceMITREAugust 2015 – May 2016 (10 months)Sub-Contractor to MITRE FFRDC at the NIST National Cybersecurity Center of Excellence (NCCoE) working for IT Coalition SubcontractorNational Institute of Standards and TechnologyAugust 2015 – May 2016 (10 months)Subcontractor through IT Coalition for the National Cybersecurity Center of Excellence (NCCoE)SharePoint EngineerMAXIMUSJuly 2011 – August 2015 (4 years 2 months)Formally known as Acentia and ITSolutions, LLCSharePoint Architect/EngineerAcentiaJuly 2011 – August 2015 (4 years 2 months)Formally ITSolutionsSharePoint Architect/DeveloperEMSolutions, IncMay 2010 – July 2011 (1 year 3 months)Responsible for servers in enterprise SharePoint farm including set-up and configuration of SharePoint on physical and virtual servers, maintenance of web front end servers and database servers to support SharePoint.Analyze business needs and develop SharePoint solutions to support end users.Develop SharePoint application architectures and content including sites and site collections, customized lists, document picture libraries, wikis, blogs and surveys in MOSS 2007 and Windows SharePoint ServicesCertified SharePoint 2010 Microsoft Certified Technology Specialist Establish and maintain permission and security policies. Delegate appropriate authority to trained power users. Provide follow-up mentoring, support and oversight for power users.Recommend, coordinate and implement best practices to support government staff.Work with department and competency leads for creation of approval workflows using SharePoint and SharePoint DesignerDevelop reliable back-up and recovery practices, maintaining integrity and reliability of access to information.Evaluate, install and maintain web parts, templates features and solutions, including 3rd party software and applications. Provide input into product selection and system architecture with respect to SharePoint implementations. Provide Training and support to SharePoint users as required.Lead or Participate in business development efforts relating to SharePoint consulting and services.CTOA/E Data IntegrationMay 2004 – June 2010 (6 years 2 months)Chief Technology Officer & Sr. Systems AnalystA/E Data Integration, IncMay 2004 – February 2010 (5 years 10 months)Manage all aspects of information technology, telecommunications, and support for a small government contracting firm (24 employees) and its clients. Serve as Project Manager, Systems Analyst and systems implementer for external and internal projects. Processes and systems include business process management, document management, drawing management and analytics. Install, test and deploy commercial and custom applications. Develop system and user documentation and provide training for clients as required. Develop standards and templates to improved office productivity and consistency of process.Install, configure, and support multiple desktop technologies for corporate use including MS Office Pro, Visio, MS Project, Adobe Pro, commercial off-the-shelf software (COTS) and hosted (cloud) solutions. Implement and support the following server technologies for internal use: Windows SharePoint Services, SQL Server 2005, Windows 2003, Windows 2008 Server R2, VMware ESXi, Dell SAN and NAS technology.Install, configure and support many Building Information Modeling (BIM) products including Bentley MicroStation, ProjectWise, AutoCAD, Archibus, and Google Earth.; - Evaluate and negotiate vendor agreements and contracts. Provide IT support and training for staff to effectively and securely perform business functions in the office and from remote locations using using Cisco routers/firewalls, VPNs and Blackberry devices.Evaluate, test and keep up-to-date on existing and emerging technologies and methodologies including: content management, workflow and collaboration systems, document management and cloud computing solutions to improve efficiency and effectiveness of internal processes and to increase corporate capabilities and competiveness.StudentLearning Tree International2000 – 2010 (10 years)StudentCTO - A/EDIQuantumx2007 – 2007 (less than a year)Asst. Director, Office of Facilities Management (Director of Information Technology)University of MarylandAugust 1986 – May 2004 (17 years 10 months)Asst. Director, Information TechnologyUniversity of Maryland, Facilities Managment1988 – 2004 (16 years)CertificationsDoD 8570.1 IAT Level II CertifiedDoDMarch 2011 – PresentSharePoint 2010 Administration, MCTSMicrosoft, License 8136670March 2011 – PresentSecurity +December 2011 – PresentScrum Master Certified (SMC) at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages), License 77608June 2015 – PresentMetalogix Content MatrixMetalogix SoftwareMarch 2015 – PresentControlPointMetalogix SoftwareSeptember 2013 – PresentSkillsSharePointSystems AnalysisProject ManagementIT ManagementGovernment ContractingMicrosoft Office Sharepoint ServerVisioMS ProjectInformation TechnologyPMPWindows ServerMicrosoft SQL ServerManagementEnterprise ArchitectureIT StrategySee 35+ServersITILCloud ComputingProgram ManagementAnalysisBusiness IntelligenceRequirements AnalysisSystem AdministrationActive DirectorySystem DeploymentCisco TechnologiesIISDisaster RecoveryAgile MethodologiesBusiness ProcessSDLCTestingIntegration.NETSoftware Project ManagementTrainingMicrosoft ExchangeEnterprise SoftwareWindowsVMware ESXSharePoint DesignerSoftware DevelopmentVPNSecurityVMwareSolution ArchitectureData CenterVirtualizationMicrosoft TechnologiesDocument ManagementSee lessHow's this translation?Great•Has errorsThanks for your help!EducationUniversity of Maryland, University College, CollegeMaster of Science; BS, Technology Management and MBA; Computer ScienceMaster of Science; BS, Technology Management and MBA; Computer Science
English, French