User
Email  
Phone  
Jobs
Current  
Past  
Skills
Interests
1.
Nashville, United States
Current Job
  • Regional Learning & Performance Manager Sitel
  • Leadership Development Manager Sitel
Past Job
Skills
Training, Leadership, Leadership Development, Performance Management, Management, Coaching, Team Leadership, Customer Service, Process Improvement, Operations Management, Team Building, Customer Satisfaction, Call Centers, Customer Experience, Recruiting
2.
Madrid, Spain
Current Job
  • Team Manager para Seguros Caser gestión de altas nuevas Sitel
  • Team Manager de equipo de ventas On line para Yell Publicidad Sitel
Past Job
  • Operation manager de equipo de ventas en Yell Publicidad Sitel
  • Team Manager de equipo de ventas de Clientes Institucionales para Yell Publicidad Sitel
  • Team Manager de equipo de ventas On line para Yell Publicidad Sitel
  • Administrativo especializado en Facturación para Clientes Institucionales Yell Publicidad Sitel
3.
Leipzig, Germany
Current Job
  • Product Specialist Philips Consumer Lifestyle Sitel
  • Product Specialist WOOX Innovations Audio Video Multimedia Sitel
Past Job
  • Product Specialist Philips Audio Video Multimedia Sitel
  • Product Specialist Philips TV Sitel
  • Customer Service Professional (Hewlett Packard ) Sitel
  • Customer Service Professional (AOL) Sitel
Current Job
  • Finance Supervisor Sitel
  • Business Analyst (Operational Report Analyst) Sitel
Past Job
Skills
Microsoft Excel, Workforce Management, Call Centers, Business Objects, Oracle Reports, IEX, BPO, Microsoft Office, Linux, Process Improvement, AspectJ, Oracle Applications, Outsourcing, Contact Centers, Customer Experience
5.
Newcastle-under-Lyme, United Kingdom
Current Job
  • Director Global Continuous Improvement Sitel
  • Continuous Improvement Director Sitel
Past Job
  • Director Operational Performance Sitel
  • Continuous Improvement Regional Manager Sitel
  • Operational Performance Manager Sitel
Skills
Call Center, Contact Centers, Outsourcing, Workforce Management, Six Sigma, BPO, Process Excellence, Customer Experience, Business Process Improvement, Business Process Design, Process Improvement, Continuous Improvement, Performance Improvement, Systems Improvement, Lean Transformation
6.
Lisboa, Portugal
Current Job
Past Job
Skills
Melhoria de processos, Gestão de relação de clientes, International Relations, Strategy, Operations Management, Knowledge Management, Social Media, Account Management, European Works Council, Melhoria contínua, Seis Sigma, Metodologia DMAIC, Metodologia Kaizen, Cinturão Verde
7.
Birmingham, United Kingdom
Current Job
Past Job
  • Track Team Manager (Sales) Sitel
  • Sales Advisor Sitel
  • Customer Service Advisor/ Technical Support Advisor Sitel
Skills
Management, Performance Management, Recruiting, Coaching, Telecommunications, Outsourcing, Call Centers, Training, Workforce Management, Customer Satisfaction
8.
Colombia
Current Job
Past Job
Skills
Operations Management, Customer Service, Development & delivery of training, Process Improvement Projects, Account Management, Financial Forecasting, Workforce Management, Forecasting, Human Resources, Six Sigma, Net Promoter Score, Maintaining Strong Client Relationships, red zone intervention, Associate Development, Management Development
9.
Baguio, Philippines
Current Job
Past Job
  • Administrative Assistant to the VP, Operations Sitel
  • Events Coordinator Sitel
10.
Current Job
Past Job
Skills
Call Center, Customer Experience, Customer Satisfaction, Customer Service, Team Management, Team Leadership, Performance Management, Customer Service Management, Coaching, Team Building, BPO, Call Centers, Operations Management, Contact Centers, Outsourcing
11.
Current Job
  • Lead Analyst - CWFM Solutions Team Sitel
  • Workforce Management Analyst Sitel
Past Job
Skills
Workforce Management, Call Centers, Contact Centers, Customer Experience, Outsourcing, Customer Satisfaction, Forecasting, Operations Management, Service Delivery, Sla, Performance Management, Customer Service, Team Management, Event Planning, Schedules, Team Leadership, BPO, SLA
12.
Newcastle-under-Lyme, United Kingdom
Current Job
  • Regional Performance Director | UKIN Sitel
Past Job
  • UK Bid Manager (Commercial) Sitel
  • Process Improvement Programme Manager (PIPM), UK&I Sitel
  • EMEA Leadership Development & Training Manager Sitel
  • Learning and Development Manager Sitel
  • Learning Specialist Sitel
  • Performance Coach Sitel
  • Outbound Sales Representative / Team Captain Sitel
Skills
BPO, Leadership Development, Call Center, Outsourcing, Performance Management, Contact Centers, Employee Training, Program Management, Training Delivery, Training, CRM, Leadership, Coaching, Call Centers, Recruiting
13.
Barcelona, Spain
Current Job
  • Team Manager Anticipa Real Estate Sitel
Past Job
  • Team Leader Gas Natural Operaciones Cliente Sitel
  • Team Manager Gas Natural Operaciones Cliente e Interlocución con Cliente en Soluciones Energeticas Sitel
  • Responsable de Servicio en Precio Médico Cierto (Emisión) Sitel
  • Responsable Operacional del servicio Venca (Atención al Cliente) Sitel
  • Team Manager Gas Natural Operaciones Cliente Sitel
  • Customer Experience Gas Natural Operaciones Cliente, La Caixa, Emisión SVG/SVE Sitel
  • Agente Gas Natural Operaciones Cliente Sitel
  • Agente Vodafone Sitel
Skills
Proactividad, Liderazgo, Capacidad de trabajar en situación de estrés, Responsabilidad, Gestión y motivación de equipos, Coaching, Microsoft Office, Servicio de atención al cliente, Bases de datos, Gestión de proyectos, Gestión de relaciones con clientes, Gestión del talento humano, Liderazgo de equipos, Negociación, Mejora de procesos
14.
Current Job
Past Job
Skills
GNU/Linux, CSS, HTML, Microsoft Excel, Git, Github, ECMAScript, R (lenguaje de programación), Python, Wordpress, PHP
15.
Leipzig, Germany
Current Job
Past Job
Skills
Call Centers, Net Promoter Score, Workforce Management, Customer Experience, Contact Centers, Call Center Development, BPO, Outsourcing, Service Delivery, CRM, Operations Management, Team Management, Training, Teamleitung, Call-Center
16.
Baguio, Philippines
Current Job
  • Process Improvement Manager Sitel
Past Job
17.
Pasay, Philippines
Current Job
Past Job
  • Operations Manager Sitel
  • Coach / Team Leader / Team Manager Sitel
  • Leaning Specialist / Trainer Sitel
  • Product Specialist and Lead Mentor Sitel
  • Technical Support Representative Sitel
Skills
Continuous Improvement, Training, Call Centers, Coaching, BPO, Outsourcing, Leadership, Management, Operations Management, Customer Experience, Vendor Management
18.
Omaha, United States
Current Job
  • Sr. Director Regional IT North America / Philippines Sitel
Past Job
  • Sr. Director Regional IT - North America Sitel
  • Sr. Director Global Service Desks / Incident, Problem, and Change Mgmt Sitel
  • Sr. Director Global Service Desks / Incident & Problem Mgmt Sitel
  • Director of IT Solutions Sitel
  • Director of Application Development Sitel
  • Director of IT / IT Solutions Sitel
  • Product Development Analyst / Manager/ Director Sitel
Skills
BPO, Call Center, Outsourcing, Service Delivery, Contact Centers, IT Service Management, ITIL, Vendor Management, Offshoring, Sla, Customer Experience, Incident Management, Transition Management, Process Improvement, IT Operations
Current Job
  • Operations Manager Track Trainee - Capital One Account Sitel
Past Job
  • Senior Coach - Capital One Account Sitel
  • Coach - Capital One Account Sitel
  • Quality Analyst - Capital One Account Sitel
  • Senior Customer Service Representative - Capital One Account Sitel
  • Customer Service Representative - Virgen Mobile & Capita One Account Sitel
Skills
High Performance Teams, Staff Development, Team Motivation, Creativity Skills, Problem Solving, Business Process, Quality Assurance, Customer Service Management
20.
Current Job
  • Programmer/Analyst at COR Team Sitel
  • Regional Continuous Improvement Manager at Sitel Sitel
Past Job
  • Call Center Manager Xceed
  • Regional Continuous Improvement Manager Sitel
  • Regional Continuous Improvement Manager Sitel
Skills
Avaya, BPO, COPC, CRM, Call Centers, Contact Centers, Continuous Improvement, Leadership, Outsourcing, Workforce Management, Call Center, Customer Satisfaction, Service Delivery, Team Management, Operations Management, Call Center Development, Change Management, Customer Experience, Management
Current Job
Past Job
Skills
BPO, Call Center, Contact Centers, Customer Experience, Service Delivery, Outsourcing, Workforce Management, Sla, Technical Support, Quality Assurance, Transition Management, Vendor Management, Call Center Development, Customer Satisfaction, Telemarketing, Process Excellence, Avaya, Call Centers
22.
Lisboa, Portugal
Current Job
Past Job
Skills
Service Delivery, Outsourcing, Customer Experience, Call Centers, Sla, HP, Contact Centers, Workforce Management, BPO, Technical Support, Operating Systems, Windows, Customer Satisfaction, IT Service Management, ITIL, Call Center, Program Management, Team Management, SLA
23.
Current Job
Past Job
Skills
Mejora de procesos, Planificación estratégica, Gestión del rendimiento laboral, Análisis, Liderazgo, Liderazgo de equipos, .NET, Microsoft Office, Optimización de procesos, WorkForce Managament, IEX Totalview, Blue Pumpkin, Subcontratación, Centro de llamadas, Centros de contacto
25.
Pasay, Philippines
Current Job
Past Job
  • Sales Performance Manager (Sr.Manager) Sitel
  • Operations Manager (Sales) Sitel
  • Operations Manager (Financial) Sitel
  • Curriculum Development Manager Sitel
Skills
Training, Operations Management, Recruiting, Employee Training, Forecasting, Management, CRM, Strategic Planning, BPO, Performance Management, Outsourcing, Team Management, Customer Satisfaction, Process Improvement, Vendor Management, Call Centers, Workforce Management, Customer Experience
26.
Pasay, Philippines
Current Job
Past Job
  • Technical Support Representative Sitel
  • Technical Support Representative Sitel
  • Technical Support Representative Sitel
  • Technical Support Representative Sitel
Skills
BPO, Call Center, Contact Centers, Call Centers, Customer Experience, Outsourcing, Service Desk, Technical Support, Workforce Management, Service Delivery, Transition Management, Laptops, Customer Satisfaction, JavaScript, SLA, Team Management
27.
Nicaragua
Current Job
Past Job
Skills
Project Management, Lean Six Sigma, Leadership, Leadership Development, Communication, Performance Management, Innovation Management, People Management, People-oriented, Conflict Management, Job Coaching, Client Relations, Business Analysis, Business Planning, Business Process Improvement
28.
Las Vegas, United States
Current Job
  • IT Site Systems Administrator Sitel
Past Job
Skills
Avaya, Blue Pumpkin, Forecasting, Genesys, Customer Service, Technical Support, Customer Satisfaction, Business Objects, Microsoft Excel, Workforce Management, Recruiting, ACD, Customer Experience, Troubleshooting, Video Games
29.
Leipzig, Germany
Current Job
Past Job
  • HP Support Engineer Sitel
  • Escalation Engineer for Cisco Consumer Sitel
  • Mentor-Trainer for Cisco Consumer and Small Business Sitel
  • Customer Service Professional for Linksys Sitel
Skills
Training Delivery, IP, Communication Skills, Escalations Management, CCNA, Technical Presentations, Telekommunikation
Current Job
  • Learning & Development Manager. Business Continuity Officer Sitel
Past Job
  • Operations Manager. Business Continuity Officer Sitel
  • EMEA level PME Sitel
  • Trainer. Business Continuity Officer Sitel
  • Trainer. Knowledge Management Database Administrator Sitel
Skills
Team Management, Training, BPO, Management, Outsourcing, Change Management, Contact Centers, Call Center, Coaching, Call Centers, Six Sigma, Analysis, Workforce Management, Project Management, Customer Experience
31.
Baguio, Philippines
Current Job
Past Job
  • Workforce Management Analyst Sitel
  • Quality Assurance Analyst Sitel
  • Customer Support Representative Sitel
  • Technical Support Associate Sitel
Skills
Analytical Reasoning, Customer Service, Data Analysis, Interpreting Data, Financial Reporting, Financial Analysis, Management, Managerial Finance, Leadership, Customer Experience, Customer Satisfaction, Call Centers, Customer Retention, Analysis, Workforce Management
32.
San Angelo, United States
Current Job
Past Job
Skills
Operations Management, Customer Retention, Team Leadership, Business Analysis, Project Management, Employee Training, Team Management, Small Business Online Marketing, Web Development, Sales, Sales Operations, Sales Management, Strategic Financial Planning, Sales Retention, Credit Cards
33.
Dundee, United Kingdom
Current Job
Past Job
Skills
Active Directory, Windows Server, SCCM, Windows 7, IT Management, WDS, Technical Support, Group Policy, Operating Systems, Service Delivery, VMware ESX, XP, Hardware, Servers, ITIL
34.
Enschede, Netherlands
Current Job
Past Job
Skills
Workforce Management, Workforce Planning, Microsoft Excel, Impact 360, Forecasting, Contact Centers, Call Center, Avaya, BPO, Outsourcing, Inbound Marketing, COPC, Call Centers, Team Management, Management
35.
Current Job
Past Job
Skills
Customer Service, Outsourcing, Process Improvement, Call Centers, Team Management, Vendor Management, Customer Satisfaction, Business Analysis, Customer Experience, Performance Management, Training
36.
Current Job
  • Quality Assurance Specialist Sitel
Past Job
37.
Maben, United States
Current Job
Past Job
Skills
Call Centers, Workforce Management, Process Improvement, Microsoft Office, Customer Satisfaction, Contact Centers, Customer Experience, Customer Service, Operations Management, Leadership
38.
Warsaw, Poland
Current Job
Past Job
Skills
Contact Centers, Pricing, Pricing Analysis, Corporate Finance, Financial Analysis, Budgets, Business Analysis, BPO, Call Centers, Outsourcing, Workforce Management, Human Resources, Training, Project Management, Call Center
39.
Current Job
Past Job
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Negotiation, Service client, Planification stratégique, Customer Satisfaction
Current Job
  • Quality and Reporting Coordinator Sitel
Past Job
Skills
Microsoft Excel, Data Analysis, Data-driven Decision Making, Microsoft SQL Server, Statistics
41.
Current Job
Past Job
Skills
Team Management, Call Centers, Contact Centers, Outsourcing, Workforce Management, Customer Experience, BPO, Performance Management, Customer Satisfaction, Soft Skills, Call Center Development, Teamwork, Complaint Management, Sla, Telemarketing
42.
Baguio, Philippines
Current Job
Past Job
  • Training and Quality Manager Sitel
  • Training and Development Manager Sitel
  • Customer Service Supervisor (GDC Account) Sitel
  • Supervisor Technical Support (AT&T account) Sitel
Skills
BPO, Customer Experience, Call Centers, Vendor Management, Performance Management, Team Management, Training, Contact Centers, Management, Outsourcing, Customer Satisfaction, Process Improvement, Recruiting, CRM, Workforce Management, Service Delivery, Operations Management, Customer Service, Team Leadership
43.
Nicaragua
Current Job
  • Process Improvement Program Manager Sitel
Past Job
  • Global Account Lead for Continuous Improvement Sitel
  • Supervisor, Customer Retention Sitel
  • Supervisor, Customer Service Sitel
  • Sales Specialist Sitel
Skills
Process Improvement, Six Sigma, Analysis, Team Leadership, Customer Service, Microsoft Excel, Strategic Planning, Performance Management, Negotiation, Management, Coaching, Customer Retention, Team Building, Sales Management, Operations Management
44.
Nashville, United States
Current Job
  • Vice President Human Resources North America Sitel
Past Job
Skills
BPO, Outsourcing, Call Center, Contact Centers, Workforce Management, Operations Management, Call Center Development, Offshoring, Customer Satisfaction, Leadership, Inbound Marketing, CRM, Change Management, Coaching, Call Centers
45.
Rochester, United States
Current Job
Past Job
Skills
Call Centers, Workforce Management, Customer Experience, BPO, Sla, Inbound Marketing, Service Delivery, Contact Centers, Transition Management, Call Center Development, Offshoring, Customer Service, Telecommunications, Customer Satisfaction, Training
46.
Current Job
Past Job
Skills
Gestion équipe de travail, Centres d'appel, Outsourcing, Centre d'appel, Externalisation des processus d'affaires, Gestion d'équipe, Prestation de service, Management, Gestion des performances, Expérience client, Avaya
47.
Las Cruces, United States
Current Job
  • Leadership Development Manager Sitel
Past Job
48.
Warsaw, Poland
Current Job
Past Job
Skills
Call Centers, Customer Service, BPO, Management, Leadership, Outsourcing, Contact Centers, Workforce Management, Customer Satisfaction, Team Management, Customer Experience, Operations Management, Analysis, Quality Assurance, Planning, Leadership Development, People Development, People Management, People-oriented
Current Job
  • Market Learning & Development Manager Sitel
Past Job
  • Learning Manager, Barcelona and Zaragoza Sitel
  • Global Training and Quality Coordinator for eBay Sitel
  • Trainer and Quality Manager, Italian team for eBay Sitel
Skills
Training, Training Delivery, Talent Management, Employee Engagement, Coaching, Contact Centers, Call Centers, Outsourcing, BPO, Performance Management, Soft Skills, Learning Management, Call Center, Customer Satisfaction, Workforce Management
50.
Hyderabad, India
Current Job
Past Job
Skills
People Skills, Team Management, Increase Productivity, Manage Client Relationships, Staffing Analysis, Recruiting