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  • FellowInsight Data ScienceMay 2016 – Present (2 months)Gave OneSignal the ability to estimate value of their data in order to more accurately price it to sell to marketing firmsGenerated a measure of user value from a 1.5 TB dataset using python and PostgreSQL to serve as a target for modeling the value of various data featuresIdentified behaviors and usage features most predictive of lifetime value so OneSignal can offer more diverse products based on features that will be associated with value for advertisersDelivered a tool to predict customer value utilizing random forest classificationGraduate Student ResearcherUC MercedAugust 2010 – May 2016 (5 years 10 months)Used experimental methods and computational modeling to make new discoveries about human search including foraging and cognitive search (such as memory and visual search)Designed and coded experiments using tools which include eye-trackers, motion trackers, and Amazon Mechanical Turk with up to 2000 participants to generate data about human search behaviorsExperience modeling and analyzing data using linear and non-linear statistical methods to classify and make inferences on heavy-tailed (power-law) dataAnalyzed the accuracy and characteristics of spiking neural network models in order to maximize performance and better understand properties of human neural behaviorCreated, organized, and ran a university wide workshop titled “Python for Data Analysis” to provide 35 graduate students the skills to analyze their data using modern toolsData Science FellowKoostamaMay 2014 – August 2014 (4 months)Identified key features in a social network activity database which correlate with maximum returns on investment so client companies could maximize their value from social network marketingBuilt additional features from text data using cognitive science and information theory so text could be represented as numeric features for machine learning and data analysisGenerated machine learning and statistical models to predict the quality of social network activity in terms of the probability of generating website activity and salesProvided a web front-end for clients to test their social network messages prior to public postingUndergraduate ResearcherUC MercedMay 2009 – August 2010 (1 year 4 months)Ran eye tracking experiments that were used to characterize temporal and distributional patterns of eye movements across contextsTranscribed audio data, and wrote tools to automate audio parsing used to determine coordination in memory recall between 2 Electrical AssistantKurt Wille ElectricApril 2006 – July 2010 (4 years 4 months)Provided assistance to master electrician, ran wiring, installed lightingHonors & AwardsKoostama Data Science Summer FellowshipUC Merced CIS/ KoostamaMay 2014Cognitive and Information Sciences Graduate Student of the YearUC Merced20132012-2013 CIS Travel FellowshipUC Merced20132013 CIS Summer FellowshipUC Merced20132012 GRC Summer FellowshipUC Merced20122011 GRC Summer FellowshipUC Merced2011PublicationsCoordination Dynamics in Speech and Lexical SemanticsThe Annual Meeting of the Cognitive Science SocietyAugust 2010Authors: Kello, C. T., Rhodes, T., Hollis, G., Bryan KersterPower laws, memory capacity, and self-tuned critical branching in an LIF model with binary synapsesComputational and Systems Neuroscience Conference2011Authors: Kello, C.T., Bryan KersterCritical Branching Neural Computation, Neural Avalanches, and 1/f ScalingThe Annual Meeting of the Cognitive Science SocietyJuly 2011Authors: Kello, C.T., Bryan Kerster, Johnson, E.Distributional and Temporal Properties of Eye Movement Trajectories in Scene PerceptionThe Annual Meeting of the Cognitive Science SocietyJuly 2011Authors: Rhodes, T., Kello, C.T., Bryan KersterWhat Makes a Brain Smart? Reservoir Computing as an Approach for General IntelligenceProceedings of the fourth Conference on Artificial General Intelligence.August 2011Authors: Bryan Kerster, Janelle Szary, Kello, C.T.Adaptive Foraging: Effects of Resource Conditions on Search Paths in a Web-Based Foraging GameProceedings of the Annual Meeting of the Cognitive Science Society.July 2013Authors: Bryan Kerster, Kello, C.T., Rhodes, T., Bien-Aimes, R.J.Intrinsic and Extrinsic Contributions to Heavy Tails in Visual ForagingVisual Cognition2014Authors: Rhodes, T., Kello, C.T., Bryan KersterSpatial Memory in Foraging Games at CognitionJanuary 2016Authors: Bryan Kerster, Rhodes, T., Kello, C. T.SkillsExperimental DesignStatistical ModelingMotion CaptureEye TrackingMatlabPythonC#ActionScriptFlashMachine LearningHigher EducationMicrosoft OfficeRHow's this translation?Great•Has errorsThanks for your help!EducationUniversity of California, MercedDoctor of Philosophy (Ph.D.), Cognitive and Information SciencesDoctor of Philosophy (Ph.D.), Cognitive and Information Sciences
  • Graduate Student ResearcherUC MercedAugust 2010 – May 2016 (5 years 10 months)Used experimental methods and computational modeling to make new discoveries about human search including foraging and cognitive search (such as memory and visual search)Designed and coded experiments using tools which include eye-trackers, motion trackers, and Amazon Mechanical Turk with up to 2000 participants to generate data about human search behaviorsExperience modeling and analyzing data using linear and non-linear statistical methods to classify and make inferences on heavy-tailed (power-law) dataAnalyzed the accuracy and characteristics of spiking neural network models in order to maximize performance and better understand properties of human neural behaviorCreated, organized, and ran a university wide workshop titled “Python for Data Analysis” to provide 35 graduate students the skills to analyze their data using modern toolsData Science FellowKoostamaMay 2014 – August 2014 (4 months)Identified key features in a social network activity database which correlate with maximum returns on investment so client companies could maximize their value from social network marketingBuilt additional features from text data using cognitive science and information theory so text could be represented as numeric features for machine learning and data analysisGenerated machine learning and statistical models to predict the quality of social network activity in terms of the probability of generating website activity and salesProvided a web front-end for clients to test their social network messages prior to public postingUndergraduate ResearcherUC MercedMay 2009 – August 2010 (1 year 4 months)Ran eye tracking experiments that were used to characterize temporal and distributional patterns of eye movements across contextsTranscribed audio data, and wrote tools to automate audio parsing used to determine coordination in memory recall between 2 Electrical AssistantKurt Wille ElectricApril 2006 – July 2010 (4 years 4 months)Provided assistance to master electrician, ran wiring, installed lightingHonors & AwardsKoostama Data Science Summer FellowshipUC Merced CIS/ KoostamaMay 2014Cognitive and Information Sciences Graduate Student of the YearUC Merced20132012-2013 CIS Travel FellowshipUC Merced20132013 CIS Summer FellowshipUC Merced20132012 GRC Summer FellowshipUC Merced20122011 GRC Summer FellowshipUC Merced2011PublicationsCoordination Dynamics in Speech and Lexical SemanticsThe Annual Meeting of the Cognitive Science SocietyAugust 2010Authors: Kello, C. T., Rhodes, T., Hollis, G., Bryan KersterPower laws, memory capacity, and self-tuned critical branching in an LIF model with binary synapsesComputational and Systems Neuroscience Conference2011Authors: Kello, C.T., Bryan KersterCritical Branching Neural Computation, Neural Avalanches, and 1/f ScalingThe Annual Meeting of the Cognitive Science SocietyJuly 2011Authors: Kello, C.T., Bryan Kerster, Johnson, E.Distributional and Temporal Properties of Eye Movement Trajectories in Scene PerceptionThe Annual Meeting of the Cognitive Science SocietyJuly 2011Authors: Rhodes, T., Kello, C.T., Bryan KersterWhat Makes a Brain Smart? Reservoir Computing as an Approach for General IntelligenceProceedings of the fourth Conference on Artificial General Intelligence.August 2011Authors: Bryan Kerster, Janelle Szary, Kello, C.T.Adaptive Foraging: Effects of Resource Conditions on Search Paths in a Web-Based Foraging GameProceedings of the Annual Meeting of the Cognitive Science Society.July 2013Authors: Bryan Kerster, Kello, C.T., Rhodes, T., Bien-Aimes, R.J.Intrinsic and Extrinsic Contributions to Heavy Tails in Visual ForagingVisual Cognition2014Authors: Rhodes, T., Kello, C.T., Bryan KersterSpatial Memory in Foraging Games at CognitionJanuary 2016Authors: Bryan Kerster, Rhodes, T., Kello, C. T.SkillsExperimental DesignStatistical ModelingMotion CaptureEye TrackingMatlabPythonC#ActionScriptFlashMachine LearningHigher EducationMicrosoft OfficeRHow's this translation?Great•Has errorsThanks for your help!EducationUniversity of California, MercedDoctor of Philosophy (Ph.D.), Cognitive and Information SciencesDoctor of Philosophy (Ph.D.), Cognitive and Information Sciences
Social Media Marketing, Social Networking, Online Marketing, Entrepreneurship, Blogging, Marketing, Social Media, Email Marketing, SEO, Leadership, Public Relations, Facebook, Public Speaking, Small Business, Advertising
  • Corporate Membership CoordinatorIAPP - International Association of Privacy ProfessionalsJuly 2013 – Present (3 years)The main point of contact for corporate members, both new and renewing, for the IAPP. I deal in customer service, updating databases, communicating with the public, and keeping a level head.Communications ManagerMuseums of Old YorkFebruary 2012 – July 2013 (1 year 6 months)Track membership, donations, and fundraising for the museum. Maintain Blackbaud database. Send correspondence to donors and members. Organize fundraising events. Maintain website and social media updates and communications.Circulation AssistantChamplain CollegeJanuary 2011 – November 2011 (11 months)Supervise work-study students in customer service and technological support of students within the Miller Information Commons.Open and Close Champlain's Miller Information Commons so students have access to the library tools and environment.Maintain individual records and course reserve records for Professors and Staff.Help with archival information for the college library, and aid Archivist in any duties as needed.Maintain the Library of Congress standard for organizing books so that all staff and students can find whatever research material they need.Help students in their reference materials especially in their history projects in order for them to write quality work and understand the process of research and the tools available to them. Utilizing such databases as EBSCO, JSTOR, Worldcat, and others.Administrative AssistantShelburne MuseumMarch 2005 – November 2011 (6 years 9 months)Facilitate in the collections of relevant data and create presentations for the Board of Trustees that result in the creation of new funding, new exhibits, new personnel, and a number of other changes and improvements for the museum.Recruit and supervise interns and fellows for multiple departments within the Museum who have the responsibility to maintain databases and educational programming.Collect and record data on energy efficiency at the Museum in order to receive more funding for building care.Work with the Strategic Technology Planning committee to improve our servers, get funding for fiber optic wiring throughout the museum and thus create a more technology-friendly museum.Work with Microsoft applications daily to create presentations, record data, and communicate with the public and a variety of other tasks.Communicate with and maintain records of Museum Members via Raiser's Edge and sell memberships within the Museum Store in order to expand our membership base to well into the many thousands.Lead and Coordinate Brick House Tours and organized dinners and overnight stays at the Brick House, the home of museum founder Electra Havemeyer WebbGreet visitors, answer phones, prepare shipments and correspondence to ensure Shelburne Museum is continually in communication with our sponsors, public, and employees. 2008- 2011Visitor Guide/ School Programs GuideShelburne Museum2005 – 2010 (5 years)I began working as a demonstration site guide, and a school programs guide. I specialized in showing the public what life was like in 1795 by cooking on a hearth and maintaining the Settler's House. I also worked in the print shop and demonstrated old printing presses such as the Acorn Hand Press. I also loved working in EHW where I would show the public several rooms from the Havemeyers' Park Avenue apartment including a number of Monet, Degas, and Cassatt paintings.Teaching AssistantUniversity of VermontAugust 2008 – December 2009 (1 year 5 months)Taught 3 undergraduate seminars including U.S. History to 1877 and two courses of Early Europe to classes of well over 100 students.Led discussions on primary sources and review session to help prepare students for exams. Explained expectations for essay writing and short answer identification questions, creating examples of questions and the desired answers so students understand what is expected of them.Graded exams, kept attendance records, submitted grades, and kept the line of communication open between students, the professors, and myself.Held office hours for students who might have questions on homework or overall themes of the course.Facilitated the creation of syllabi and met with professors over textbook choices to discern the best way for first year students to learn and grasp the material. 2008-2009Substitute Individual AideMilton Elementary SchoolOctober 2004 – April 2005 (7 months)Aided children in grades 1-6 in mathematical skills, reading comprehension, and writing skills; patiently working with children who have special needs and learning disabilities.Assisted in classrooms with history projects, leading discussions, and preparing research projects for presentation so they could understand what it is like to be an historian or a 'history detective' for themselves and understand past cultures and events in a more hands-on way.OrganizationsIAPPCorporate Membership Coordinator/ MemberStarting July 2013ProjectsNew WebsiteStarting January 2013I created a new website for the Museums of Old York.Team members: Katy Kreiger, CIPM, CIPP/USVolunteer Experience & CausesVolunteerYork HospitalMay 2013 – Present (3 years 2 months)HealthI volunteer to give Reiki to those in the hospital that have had surgery, illness, or would just like to have a treatmentCauses Katy cares about:Animal WelfareArts and CultureEducationCoursesUniversity of VermontHistoriographyHistoriographyResearch MethodologyResearch MethodologySkillsHistoryMuseum StudiesResearchWritingTeachingCustomer ServiceBooksMicrosoft OfficeEvent PlanningWordEditingExcelGrant WritingPowerPointNon-profitsSee 35+Data EntryVolunteer ManagementPublic SpeakingSocial MediaSpanishOutlookFundraisingHigher EducationAdministrationFrenchVariance AnalysisMuseumsLibraryAccessCommunity OutreachSocial Media MarketingPublic RelationsProofreadingCreative WritingNewslettersFacebookEvent ManagementCopy EditingAdministrative SupportGrantsProblem SolvingTutoringCurriculum DesignArtSupervisory SkillsProgram DevelopmentSchedulingEnglishCustomer RelationsBudgetingSee lessHow's this translation?Great•Has errorsThanks for your help!CertificationsCertified Notary PublicState of Vermont, Secretary of StateFebruary 2011 – February 2013Certified Information Privacy Manager at IAPP - International Association of Privacy ProfessionalsJune 2015 – June 2017Certified Information Privacy Manager (CIPM)IAPP - International Association of Privacy Professionals, License 10079911June 2015 – PresentLanguagesEnglishNative or bilingual proficiencySpanishLimited working proficiencyLatinProfessional working proficiencyFrenchLimited working proficiencyEducationUniversity of VermontMasters Degree, HistoryMasters Degree, History
  • Communications ManagerMuseums of Old YorkFebruary 2012 – July 2013 (1 year 6 months)Track membership, donations, and fundraising for the museum. Maintain Blackbaud database. Send correspondence to donors and members. Organize fundraising events. Maintain website and social media updates and communications.Circulation AssistantChamplain CollegeJanuary 2011 – November 2011 (11 months)Supervise work-study students in customer service and technological support of students within the Miller Information Commons.Open and Close Champlain's Miller Information Commons so students have access to the library tools and environment.Maintain individual records and course reserve records for Professors and Staff.Help with archival information for the college library, and aid Archivist in any duties as needed.Maintain the Library of Congress standard for organizing books so that all staff and students can find whatever research material they need.Help students in their reference materials especially in their history projects in order for them to write quality work and understand the process of research and the tools available to them. Utilizing such databases as EBSCO, JSTOR, Worldcat, and others.Administrative AssistantShelburne MuseumMarch 2005 – November 2011 (6 years 9 months)Facilitate in the collections of relevant data and create presentations for the Board of Trustees that result in the creation of new funding, new exhibits, new personnel, and a number of other changes and improvements for the museum.Recruit and supervise interns and fellows for multiple departments within the Museum who have the responsibility to maintain databases and educational programming.Collect and record data on energy efficiency at the Museum in order to receive more funding for building care.Work with the Strategic Technology Planning committee to improve our servers, get funding for fiber optic wiring throughout the museum and thus create a more technology-friendly museum.Work with Microsoft applications daily to create presentations, record data, and communicate with the public and a variety of other tasks.Communicate with and maintain records of Museum Members via Raiser's Edge and sell memberships within the Museum Store in order to expand our membership base to well into the many thousands.Lead and Coordinate Brick House Tours and organized dinners and overnight stays at the Brick House, the home of museum founder Electra Havemeyer WebbGreet visitors, answer phones, prepare shipments and correspondence to ensure Shelburne Museum is continually in communication with our sponsors, public, and employees. 2008- 2011Visitor Guide/ School Programs GuideShelburne Museum2005 – 2010 (5 years)I began working as a demonstration site guide, and a school programs guide. I specialized in showing the public what life was like in 1795 by cooking on a hearth and maintaining the Settler's House. I also worked in the print shop and demonstrated old printing presses such as the Acorn Hand Press. I also loved working in EHW where I would show the public several rooms from the Havemeyers' Park Avenue apartment including a number of Monet, Degas, and Cassatt paintings.Teaching AssistantUniversity of VermontAugust 2008 – December 2009 (1 year 5 months)Taught 3 undergraduate seminars including U.S. History to 1877 and two courses of Early Europe to classes of well over 100 students.Led discussions on primary sources and review session to help prepare students for exams. Explained expectations for essay writing and short answer identification questions, creating examples of questions and the desired answers so students understand what is expected of them.Graded exams, kept attendance records, submitted grades, and kept the line of communication open between students, the professors, and myself.Held office hours for students who might have questions on homework or overall themes of the course.Facilitated the creation of syllabi and met with professors over textbook choices to discern the best way for first year students to learn and grasp the material. 2008-2009Substitute Individual AideMilton Elementary SchoolOctober 2004 – April 2005 (7 months)Aided children in grades 1-6 in mathematical skills, reading comprehension, and writing skills; patiently working with children who have special needs and learning disabilities.Assisted in classrooms with history projects, leading discussions, and preparing research projects for presentation so they could understand what it is like to be an historian or a 'history detective' for themselves and understand past cultures and events in a more hands-on way.OrganizationsIAPPCorporate Membership Coordinator/ MemberStarting July 2013ProjectsNew WebsiteStarting January 2013I created a new website for the Museums of Old York.Team members: Katy Kreiger, CIPM, CIPP/USVolunteer Experience & CausesVolunteerYork HospitalMay 2013 – Present (3 years 2 months)HealthI volunteer to give Reiki to those in the hospital that have had surgery, illness, or would just like to have a treatmentCauses Katy cares about:Animal WelfareArts and CultureEducationCoursesUniversity of VermontHistoriographyHistoriographyResearch MethodologyResearch MethodologySkillsHistoryMuseum StudiesResearchWritingTeachingCustomer ServiceBooksMicrosoft OfficeEvent PlanningWordEditingExcelGrant WritingPowerPointNon-profitsSee 35+Data EntryVolunteer ManagementPublic SpeakingSocial MediaSpanishOutlookFundraisingHigher EducationAdministrationFrenchVariance AnalysisMuseumsLibraryAccessCommunity OutreachSocial Media MarketingPublic RelationsProofreadingCreative WritingNewslettersFacebookEvent ManagementCopy EditingAdministrative SupportGrantsProblem SolvingTutoringCurriculum DesignArtSupervisory SkillsProgram DevelopmentSchedulingEnglishCustomer RelationsBudgetingSee lessHow's this translation?Great•Has errorsThanks for your help!CertificationsCertified Notary PublicState of Vermont, Secretary of StateFebruary 2011 – February 2013Certified Information Privacy Manager at IAPP - International Association of Privacy ProfessionalsJune 2015 – June 2017Certified Information Privacy Manager (CIPM)IAPP - International Association of Privacy Professionals, License 10079911June 2015 – PresentLanguagesEnglishNative or bilingual proficiencySpanishLimited working proficiencyLatinProfessional working proficiencyFrenchLimited working proficiencyEducationUniversity of VermontMasters Degree, HistoryMasters Degree, History
English, Spanish, Latin, French
  • Health FellowNational Conference of State LegislaturesJune 2016 – Present (1 month)President's Council MemberColorado CollegeAugust 2014 – Present (1 year 11 months)The President’s Council is a representative body of students that serves in an advisory role to the President of the college, and as ambassadors for the college. Members of the President’s Council make valuable connections with fellow students, faculty, staff, administrators, and distinguished visitors at Colorado College. The Council meets with the President and/or various college and community leaders at least once per block.Student ManagerThe Worner DeskSeptember 2013 – Present (2 years 10 months)Worner Desk staff provide customer service to students, staff, and community by selling campus event tickets, answering questions, managing the campus switch board, doing basic money exchange, organizing the school shuttle services, and ensuring smooth operation of Worner Campus Center. Staff manage campus events and advertising with facilitating appropriateness and esthetic appeal to bulletin boards. Student managers work after traditional work hours and are in charge of the student assistants and Worner Desk.Summer InternKemnitzer Barron & KriegJune 2015 – July 2015 (2 months)San Francisco Bay AreaAs the summer intern, I assisted attorneys by helping compile research and gather evidence to present in their cases as well as shadowing mediations, depositions, and hearings in the San Francisco Federal Court. Additionally, I assisted in administrative work by answering phones, consulting with potential clients, and maintaining and organizing paper and electronic work. My independent project included updating the cy pres organization spreadsheets on Excel by reviewing past and current class actions and coordinating with cy pres organization directors and case class administrators.Residential AdvisorColorado CollegeAugust 2014 – May 2015 (10 months)Residential Advisors serve on a staff team as a student mentor to create a residential experience conducive to student success in a dorm. I had 35 sophomore and junior residents and was responsible for developing relationships with students, facilitating opportunities for learning and community development, assisting with responses to student and facility needs, and communicating and upholding policies and community standards. For this position, I received extensive training in leadership, communication, project management, and crisis response.Summer InternFoundation for Sustainable DevelopmentMay 2014 – July 2014 (3 months)The Foundation for Sustainable Development (FSD) is a leading grassroots international development organization that achieves community-driven goals through asset-based development and international exchange in Africa, Asia, and Latin America. FSD aims to create economically and environmentally sustainable programs through community assessments, grant proposal development, project design and management, financial management, and monitoring and evaluation. The asset-based approach to project design and management leverages local resources before looking to external inputs, emphasizes potentials rather than problems, and favors skill building over large financial awards. I was the summer intern for a local NGO, Centro Integral Warmi, in Cochabamba, Bolivia. Warmi is a local day care and school for children to attend at low cost to prevent child labor. I collaborated with the staff and surrounding community by developing professional relationships with group leaders and to develop a sustainable, income-generating project by teaching Warmi parents how to bake and sell bread through the local community. This project included writing a 10-page grant and 7-page budget proposal to receive funding to buy ingredients and materials to bake bread and restore their oven.Student AssistantNASA Ames Research CenterJune 2013 – June 2013 (1 month)I participated in a five-day field expedition with Dr. Chris McKay focusing on astrobiology analog field sites throughout Craters of the Moon National Park and other towns throughout Idaho. I assisted by mapping moss and lichen growth on basalt in and outside of park, using X-Ray Florescent instruments to measure rock composition, using a Brunton Compass for strike and dip data, and by photographing various levels of colonization on basalt rock.CertificationsWilderness First Responder CertificationNOLS Wilderness Medicine Institute (WMI)January 2014 – January 2016Leadership Level I CertificateFahlberg Leadership Institute, Colorado CollegeOpen Water SCUBA Diving CertificationPADIOctober 2011 – PresentEducationColorado CollegeBachelor's degree, Political Science and Government and Feminist and Gender StudiesBachelor's degree, Political Science and Government and Feminist and Gender Studies2013 – 2017Activities and Societies: Presidents Council Member, Residential Advisor, Blue Key Honor Society, workout instructor, Relations student-run theater performance cast member, Dance Workshop performer,School for International TrainingInternational Honors Program, Human Rights: Foundations, Challenges, and AdvocacyInternational Honors Program, Human Rights: Foundations, Challenges, and Advocacy2015 – 2015This study abroad program examined the rhetoric and reality of human rights, using an issues-based approach and comparatively studying human rights in New York City, Nepal, Jordan, and Chile. Peacebuilding, truth and reconciliation, civil liberties, humanitarian intervention, environmental justice, gender equity, and labor rights were just a few of the inroads the program took to pose a broader inquiry on the nature of human rights and its variance across borders.Colfax High School, 4.16 GPA, 4.16 GPA2009 – 2013Activities and Societies: Alpha Omega Honor student, Soroptimist International of Colfax High School’s Students of the Month, Girls State CandidateThe Island SchoolHigh SchoolHigh School2011 – PresentThe Island School is a semester school on in Cape Eleuthera, The Bahamas. High school students from around the world are accepted into its intentional community of teachers and learners seeking to transcend traditional education models. The Island School explores the framework of Eleuthera’s cultural and environmental landscape through student-centered academics, outdoor programs that support personal growth and leadership development, and outreach programs that practice a project-based approach to local collaboration. The Island School experience culminates in the beginning of a lifelong educational journey, with more self-confident students leaving as engaged global citizens, empowered to be active leaders of their generation.SkillsResearchMicrosoft OfficePowerPointPublic SpeakingTeachingSocial MediaEvent PlanningManagementNonprofitsHigher EducationHow's this translation?Great•Has errorsThanks for your help!Volunteer Experience & CausesCauses Samantha cares about:Civil Rights and Social ActionEnvironmentHuman RightsPoliticsPublicationsAbiotic and biotic factors as indicators for ideal nursery mangrove habitats in Eleuthera, The Bahamas. at A. Blanc, K. Maroni, S. Saccomanno, T. Suslovitch, B. McDonnell, F. Rodriguez/The Fisheries Conservation FoundationDecember 2011Authors: Samantha SaccomannoLanguagesEnglishNative or bilingual proficiencySpanishLimited working proficiencyHonors & AwardsHenry "Skip" Meis 1963 Emerging Student Leader AwardJill Tiefenthaler, President of Colorado College
  • Summer InternKemnitzer Barron & KriegJune 2015 – July 2015 (2 months)San Francisco Bay AreaAs the summer intern, I assisted attorneys by helping compile research and gather evidence to present in their cases as well as shadowing mediations, depositions, and hearings in the San Francisco Federal Court. Additionally, I assisted in administrative work by answering phones, consulting with potential clients, and maintaining and organizing paper and electronic work. My independent project included updating the cy pres organization spreadsheets on Excel by reviewing past and current class actions and coordinating with cy pres organization directors and case class administrators.Residential AdvisorColorado CollegeAugust 2014 – May 2015 (10 months)Residential Advisors serve on a staff team as a student mentor to create a residential experience conducive to student success in a dorm. I had 35 sophomore and junior residents and was responsible for developing relationships with students, facilitating opportunities for learning and community development, assisting with responses to student and facility needs, and communicating and upholding policies and community standards. For this position, I received extensive training in leadership, communication, project management, and crisis response.Summer InternFoundation for Sustainable DevelopmentMay 2014 – July 2014 (3 months)The Foundation for Sustainable Development (FSD) is a leading grassroots international development organization that achieves community-driven goals through asset-based development and international exchange in Africa, Asia, and Latin America. FSD aims to create economically and environmentally sustainable programs through community assessments, grant proposal development, project design and management, financial management, and monitoring and evaluation. The asset-based approach to project design and management leverages local resources before looking to external inputs, emphasizes potentials rather than problems, and favors skill building over large financial awards. I was the summer intern for a local NGO, Centro Integral Warmi, in Cochabamba, Bolivia. Warmi is a local day care and school for children to attend at low cost to prevent child labor. I collaborated with the staff and surrounding community by developing professional relationships with group leaders and to develop a sustainable, income-generating project by teaching Warmi parents how to bake and sell bread through the local community. This project included writing a 10-page grant and 7-page budget proposal to receive funding to buy ingredients and materials to bake bread and restore their oven.Student AssistantNASA Ames Research CenterJune 2013 – June 2013 (1 month)I participated in a five-day field expedition with Dr. Chris McKay focusing on astrobiology analog field sites throughout Craters of the Moon National Park and other towns throughout Idaho. I assisted by mapping moss and lichen growth on basalt in and outside of park, using X-Ray Florescent instruments to measure rock composition, using a Brunton Compass for strike and dip data, and by photographing various levels of colonization on basalt rock.CertificationsWilderness First Responder CertificationNOLS Wilderness Medicine Institute (WMI)January 2014 – January 2016Leadership Level I CertificateFahlberg Leadership Institute, Colorado CollegeOpen Water SCUBA Diving CertificationPADIOctober 2011 – PresentEducationColorado CollegeBachelor's degree, Political Science and Government and Feminist and Gender StudiesBachelor's degree, Political Science and Government and Feminist and Gender Studies2013 – 2017Activities and Societies: Presidents Council Member, Residential Advisor, Blue Key Honor Society, workout instructor, Relations student-run theater performance cast member, Dance Workshop performer,School for International TrainingInternational Honors Program, Human Rights: Foundations, Challenges, and AdvocacyInternational Honors Program, Human Rights: Foundations, Challenges, and Advocacy2015 – 2015This study abroad program examined the rhetoric and reality of human rights, using an issues-based approach and comparatively studying human rights in New York City, Nepal, Jordan, and Chile. Peacebuilding, truth and reconciliation, civil liberties, humanitarian intervention, environmental justice, gender equity, and labor rights were just a few of the inroads the program took to pose a broader inquiry on the nature of human rights and its variance across borders.Colfax High School, 4.16 GPA, 4.16 GPA2009 – 2013Activities and Societies: Alpha Omega Honor student, Soroptimist International of Colfax High School’s Students of the Month, Girls State CandidateThe Island SchoolHigh SchoolHigh School2011 – PresentThe Island School is a semester school on in Cape Eleuthera, The Bahamas. High school students from around the world are accepted into its intentional community of teachers and learners seeking to transcend traditional education models. The Island School explores the framework of Eleuthera’s cultural and environmental landscape through student-centered academics, outdoor programs that support personal growth and leadership development, and outreach programs that practice a project-based approach to local collaboration. The Island School experience culminates in the beginning of a lifelong educational journey, with more self-confident students leaving as engaged global citizens, empowered to be active leaders of their generation.SkillsResearchMicrosoft OfficePowerPointPublic SpeakingTeachingSocial MediaEvent PlanningManagementNonprofitsHigher EducationHow's this translation?Great•Has errorsThanks for your help!Volunteer Experience & CausesCauses Samantha cares about:Civil Rights and Social ActionEnvironmentHuman RightsPoliticsPublicationsAbiotic and biotic factors as indicators for ideal nursery mangrove habitats in Eleuthera, The Bahamas. at A. Blanc, K. Maroni, S. Saccomanno, T. Suslovitch, B. McDonnell, F. Rodriguez/The Fisheries Conservation FoundationDecember 2011Authors: Samantha SaccomannoLanguagesEnglishNative or bilingual proficiencySpanishLimited working proficiencyHonors & AwardsHenry "Skip" Meis 1963 Emerging Student Leader AwardJill Tiefenthaler, President of Colorado College
English, Spanish
  • Advertising ManagerMetroland Media Group.December 2015 – Present (7 months)Managing Advertising Sales Department for the Almonte/Carleton Place Gazette, Kempville Advance, Smiths Falls Record News & Perth Courier.Licensed Paralegal/ Commissioner of OathParalegalNovember 2013 – Present (2 years 8 months)Provincial Offences including Highway Traffic Act, Criminal Law, Administrative Law, Employment Law, Landlord Tenant, Small Claims Court, Alternative Dispute Resolution, Process ServingMarketing ConsultantMetroland Media GroupSeptember 2013 – Present (2 years 10 months)Practicum and Freelance WorkPOA Prosecution and Titan ParalegalJanuary 2013 – July 2013 (7 months)I completed my practicum working with the Provincial Offence Prosecution. I did process serving and court document filing with Titan Paralegal.Assisting counsel with Part III Provincial Offence Prosecutions, research, etc.Complete Crown Screening forms and file court forms.Examining Informations and other documents.Drafting affidavits, demand letters and process serving.Legal research using Canlii and Quicklaw.Review cases, evidence and prepare Small Claims Court, Landlord Tenant, Provincial Offence Part III trials.Office AssistantWilderness Tours ResortMarch 2011 – October 2011 (8 months)Office Assistant/Marketing, waivers and contracts, customer service.Marketing and Fundraising ConsultantPaula Inglis Self EmployedJanuary 2008 – March 2011 (3 years 3 months)Advertising Contracts, Office Assistance, Event Coordination, Corporate Sponsorship Contracts, Marketing and Fundraising Consulting, Public RelationsSeason Ticket Sales InternshipOttawa Senators Hockey ClubOctober 2007 – January 2008 (4 months)Season Ticket Sales, Data EntryAdvertising Representative/Circulation ManagerRunge NewspapersSeptember 1996 – November 2000 (4 years 3 months)Advertising salesDesign ads and calculate ad/copy ratio to layout paperDevelop and sell new revenue generating supplements and specialsTrain and supervise an ongoing 25-member distribution teamPerform all aspects of accounting and collections for both departmentsLanguagesFrenchElementary proficiencyEnglishProfessional working proficiencySkillsLegal ResearchLegal AssistanceLegal WritingCriminal LawLegal DocumentsProvincial OffencesEvent PlanningEvent ManagementLegal IssuesEmployment LawSponsorshipAdvertisingFundraisingAdministrative LawPublic RelationsSee 6+Microsoft OfficeFamily LawTrialsSmall ClaimsAlternative Dispute ResolutionDocument ReviewSee lessHow's this translation?Great•Has errorsThanks for your help!EducationEverest College OttawaDiploma, Paralegal, HonoursDiploma, Paralegal, Honours2012 – 2013Licensed Paralegal/ Commissioner of OathMember of the Law Society of Upper CanadaAlgonquin College of Applied Arts and TechnologyCertificate, Sport Business ManagementCertificate, Sport Business Management2007 – 2008OCNA Advertising Sales Certificate 1998Activities and Societies: Worked with Kidsport raising fundsInterestsI love sports! I play hockey through the winter and ball hockey in the summer. This year I competed in Spartan which is a 7 km run up hill with obstaclesa true test of strength and endurance!OrganizationsArnprior Chamber of CommerceDirectorHonors & AwardsParalegal LicenseThe Law Society of Upper CanadaNovember 2013Volunteer Experience & CausesFundraisingKidsport OntarioJanuary 2008 – Present (8 years 6 months)ChildrenHosted fundraising events and donated to the Charity. DirectorGreater Arnprior Chamber of CommerceJanuary 2015 – Present (1 year 6 months)Economic EmpowermentMedia Relations, Fundraising and Event ManagementCauses Paula cares about:Civil Rights and Social ActionHuman RightsCertificationsLicensed ParalegalThe Law Society of Upper CanadaProjectsUpper Ottawa Valley Fall Home, Garden & Renovation September 17/2015Starting August 2015Home improvement projects are once again on the rise, making now the perfect time to focus on reaching more local homeowners as they make plans to enhance their residences. Make sure your business is at the top of every to-do list with targeted advertising in our upcoming Fall Home, Garden & Renovation Section. Deadline September 1/2015. Contact one of your local marketing representatives today! 613.432.3655 or 613.623.6571 Distributed to more than 30 000 homes in your community. Read it online at www.insideottawavalley.com Team members: Paula Inglis, Alicia Whyte, Leslie Osborne, Stephanie JamiesonWedding Trends MagazineStarting August 2015Wedding Trends is owned andoperated by Metroland Mediagroup who in addition to publishinglocal community newspapers, alsopublishes award winning qualitymagazines such as County & QuinteLiving, Splurge and many other titles.Wedding Trends is the mostsought after magazine offeringcomprehensive marketing andadvertising for the local weddingindustry and beyond.With an unparalleled valueproposition, this high qualitymagazine contains local content withreal wedding stories from happycouples who have had their weddingin the region!The exclusive distribution makesWedding Trends available throughstrategic partnership weddingshows, advertisers and locationsthroughout each prospective regionwith unmatched reach, offering youthe best value for your marketing andadvertising investment.Team members: Paula Inglis, Leslie OsborneHoliday recipes & Season's GreetingsStarting September 201530,000 Copies of Holiday Recipes & Season’s greetings will be distributedthrough our community newspapers The Renfrew Mercury & The ArnpriorChronicle-Guide, as well as select pick up locations throughout the area.This festive season we are happy to announcethat we will be reformatting our annualGreetings supplement into a convenienteasy to read new magazine format. Thishighly anticipated feature will highlight localChristmas festivities, recipes and snapshotsof this year’s holiday celebrations.Local merchants, community leaders andbusinesses and service providers have theopportunity to use this great feature to thanktheir customers, friends & neighbours for agreat year as well as wishing them a MerryChristmas & Happy New Year.Team members: Paula Inglis, Leslie Osborne, Alicia Whyte, Stephanie JamiesonExplore Upper Ottawa Valley 2016Starting September 2015Coffee Table Book.Each piece in Explore is designed to showcase your business in bothphotos and interesting editorials. A professional photographerwill come take photos of you, your staff, location, products etc. afreelance reporter will contact you for an interview and editorialcontent.• Spring/Summer destinations and must go places• Festivals, Fairs• Landscaping, Pool Services,Home builders, Carpenters and Handymen• Restaurants, Bakeries, and must try places• Retailers, Specialty Shops, Salons and Gift Shops• Health, Dental and Wellness• Local Businesses and Professionals…and many more!Team members: Paula Inglis, Leslie Osborne, Stephanie Jamieson, Alicia WhytePublicationsArnprior Chronicle-Guide at Arnprior
  • Practicum and Freelance WorkPOA Prosecution and Titan ParalegalJanuary 2013 – July 2013 (7 months)I completed my practicum working with the Provincial Offence Prosecution. I did process serving and court document filing with Titan Paralegal.Assisting counsel with Part III Provincial Offence Prosecutions, research, etc.Complete Crown Screening forms and file court forms.Examining Informations and other documents.Drafting affidavits, demand letters and process serving.Legal research using Canlii and Quicklaw.Review cases, evidence and prepare Small Claims Court, Landlord Tenant, Provincial Offence Part III trials.Office AssistantWilderness Tours ResortMarch 2011 – October 2011 (8 months)Office Assistant/Marketing, waivers and contracts, customer service.Marketing and Fundraising ConsultantPaula Inglis Self EmployedJanuary 2008 – March 2011 (3 years 3 months)Advertising Contracts, Office Assistance, Event Coordination, Corporate Sponsorship Contracts, Marketing and Fundraising Consulting, Public RelationsSeason Ticket Sales InternshipOttawa Senators Hockey ClubOctober 2007 – January 2008 (4 months)Season Ticket Sales, Data EntryAdvertising Representative/Circulation ManagerRunge NewspapersSeptember 1996 – November 2000 (4 years 3 months)Advertising salesDesign ads and calculate ad/copy ratio to layout paperDevelop and sell new revenue generating supplements and specialsTrain and supervise an ongoing 25-member distribution teamPerform all aspects of accounting and collections for both departmentsLanguagesFrenchElementary proficiencyEnglishProfessional working proficiencySkillsLegal ResearchLegal AssistanceLegal WritingCriminal LawLegal DocumentsProvincial OffencesEvent PlanningEvent ManagementLegal IssuesEmployment LawSponsorshipAdvertisingFundraisingAdministrative LawPublic RelationsSee 6+Microsoft OfficeFamily LawTrialsSmall ClaimsAlternative Dispute ResolutionDocument ReviewSee lessHow's this translation?Great•Has errorsThanks for your help!EducationEverest College OttawaDiploma, Paralegal, HonoursDiploma, Paralegal, Honours2012 – 2013Licensed Paralegal/ Commissioner of OathMember of the Law Society of Upper CanadaAlgonquin College of Applied Arts and TechnologyCertificate, Sport Business ManagementCertificate, Sport Business Management2007 – 2008OCNA Advertising Sales Certificate 1998Activities and Societies: Worked with Kidsport raising fundsInterestsI love sports! I play hockey through the winter and ball hockey in the summer. This year I competed in Spartan which is a 7 km run up hill with obstaclesa true test of strength and endurance!OrganizationsArnprior Chamber of CommerceDirectorHonors & AwardsParalegal LicenseThe Law Society of Upper CanadaNovember 2013Volunteer Experience & CausesFundraisingKidsport OntarioJanuary 2008 – Present (8 years 6 months)ChildrenHosted fundraising events and donated to the Charity. DirectorGreater Arnprior Chamber of CommerceJanuary 2015 – Present (1 year 6 months)Economic EmpowermentMedia Relations, Fundraising and Event ManagementCauses Paula cares about:Civil Rights and Social ActionHuman RightsCertificationsLicensed ParalegalThe Law Society of Upper CanadaProjectsUpper Ottawa Valley Fall Home, Garden & Renovation September 17/2015Starting August 2015Home improvement projects are once again on the rise, making now the perfect time to focus on reaching more local homeowners as they make plans to enhance their residences. Make sure your business is at the top of every to-do list with targeted advertising in our upcoming Fall Home, Garden & Renovation Section. Deadline September 1/2015. Contact one of your local marketing representatives today! 613.432.3655 or 613.623.6571 Distributed to more than 30 000 homes in your community. Read it online at www.insideottawavalley.com Team members: Paula Inglis, Alicia Whyte, Leslie Osborne, Stephanie JamiesonWedding Trends MagazineStarting August 2015Wedding Trends is owned andoperated by Metroland Mediagroup who in addition to publishinglocal community newspapers, alsopublishes award winning qualitymagazines such as County & QuinteLiving, Splurge and many other titles.Wedding Trends is the mostsought after magazine offeringcomprehensive marketing andadvertising for the local weddingindustry and beyond.With an unparalleled valueproposition, this high qualitymagazine contains local content withreal wedding stories from happycouples who have had their weddingin the region!The exclusive distribution makesWedding Trends available throughstrategic partnership weddingshows, advertisers and locationsthroughout each prospective regionwith unmatched reach, offering youthe best value for your marketing andadvertising investment.Team members: Paula Inglis, Leslie OsborneHoliday recipes & Season's GreetingsStarting September 201530,000 Copies of Holiday Recipes & Season’s greetings will be distributedthrough our community newspapers The Renfrew Mercury & The ArnpriorChronicle-Guide, as well as select pick up locations throughout the area.This festive season we are happy to announcethat we will be reformatting our annualGreetings supplement into a convenienteasy to read new magazine format. Thishighly anticipated feature will highlight localChristmas festivities, recipes and snapshotsof this year’s holiday celebrations.Local merchants, community leaders andbusinesses and service providers have theopportunity to use this great feature to thanktheir customers, friends & neighbours for agreat year as well as wishing them a MerryChristmas & Happy New Year.Team members: Paula Inglis, Leslie Osborne, Alicia Whyte, Stephanie JamiesonExplore Upper Ottawa Valley 2016Starting September 2015Coffee Table Book.Each piece in Explore is designed to showcase your business in bothphotos and interesting editorials. A professional photographerwill come take photos of you, your staff, location, products etc. afreelance reporter will contact you for an interview and editorialcontent.• Spring/Summer destinations and must go places• Festivals, Fairs• Landscaping, Pool Services,Home builders, Carpenters and Handymen• Restaurants, Bakeries, and must try places• Retailers, Specialty Shops, Salons and Gift Shops• Health, Dental and Wellness• Local Businesses and Professionals…and many more!Team members: Paula Inglis, Leslie Osborne, Stephanie Jamieson, Alicia WhytePublicationsArnprior Chronicle-Guide at Arnprior
French, English
English, German, Spanish, Digital Marketing, Social Media Marketing, Email Marketing, Public Speaking, Training, Program Management, CRM, Organizational Development, Analytics, Business Intelligence, Coaching, Workshops, Management Consulting, Data Warehousing, Professional Services
  • Endless Leads Using LinkedIn at Pici and Pici Inc
  • Rapport Mastery for Sales 3 Day Intensive Sales Boot Camp - Sales Trainer at Pici and Pici Inc
  • Sales trainer, Owner and CEO Pici & Pici Inc at Pici and Pici Inc
  • How to make Money Speaking. TOTAL EXPOSURE 3 Day Intensive Speakers Boot Camp at Pici and Pici Inc
  • Motivational Keynote Speaker and Trainer ~ MLM, Franchise & Direct Selling at Pici and Pici Inc
  • FREE On-Line Sales Training at Pici and Pici Inc
  • Convention speaker, How to Have a Successful Event, Motivational Keynotes, Interactive Training at Pici and Pici Inc
  • How to Create a Sales Pitch. "Life's a PITCH" Sales Pitch to Attract More Leads, Convention Keynote at Working Women of Tampa Bay
  • What Makes a Compelling Brand? Branding Tips for 'Dummies'. How to Create a Powerful Brand. at Pici and Pici Inc
  • Advance Your Career Through Effective Listening - Performance Management at Pici and Pici Inc
  • How to Increase Sales, Book More Appointments and Gain Quality Referrals. Sales Training, Gain Leads at Pici and Pici Inc
  • How to Get Your Business Off the Ground. How to Run a Successful Business. Business Coach at Pici and Pici Inc
  • Leveraging Technology & Making it Easy & Accessable at Orange Appeal
  • Make LinkedIn Your CASH COW - LinkedIn training - LinkedIn trainer at weVENTURE
  • Introduction to Tactical Sales Training for Booking More Appointments and Closing More Sales at weVENTURE
  • 8 Non-Negotiables for Success in Business at UCF Continuing Education
  • Keynote Presentations that ROCK THE HOUSE! - Leadership Training at University of Central Florida
  • Generate New Business, Gain Quality Leads with LINKEDIN, Book More Appointments, Close More Deals at Home Video Studio
  • One Day Sales Training with LIVE Phone Skills at Running of the Bulls Inc
  • Member at Junior League of Greater Orlando
  • Tactical Sales Training with LIVE TELEPHONE CONTACTING for Booking Appointments - Sales Trainer at NAI Realvest
  • Business Success Principles - Business Consultant & Sales Tactician: Guest Speaker - WOAMTEC LIVE at WOAMTEC
  • How to Use LINKEDIN for Sales Leads & Reach Decision Makers with Linkedin at Aflac
  • Performance Management & Conflict Resolution for Medical Office Staff at Florida Podiatric Medical Association (FPMA)
  • SALES TRAINER✦CONVENTION SPEAKER✦Customer Service✦DIRECT SELLING✦Telephone Contacting✦Sales at ENVY Organics
  • Performance Management and Customer Service Training at Osceola County Association of Realtors
  • How to Book More Appointments Using the Phone. LIVE Phone Coaching and Sales Training. Sales Trainer at Better Business Bureau serving Central Florida
  • BUILD IT BIG✦CONVENTION SPEAKER✦Customer Service✦DIRECT SELLING EXPERT✦Telephone Contacting at Pici and Pici Inc
  • Sales Trainer✦Convention Speaker✦Customer Service✦Direct Selling✦Telephone Contacting✦Sales Leads at Aflac
  • How to Get a Job and Become a Valued Employee. Interview Skills and Performance Management Trainer at Global One Networks, LLC
  • How to Have Projects Come in On Time, On Scope and On Budget Through Empowered Communication. at PMI - Central Florida Chapter
  • How to Make Six Figures in Direct Selling - Be the HERO - Motivational Keynote Presentation at WOAMTEC
  • Converting Leads into Appointments with Live Phone Calls - Sales Trainer at JHM Hotels
  • Book More Appointments and Increase Sales, Sales Training with LIVE Phone Contacting. at Micro Jig
  • Sell More! 8 Essential Elements for Successful Sales Meetings. - Sales Trainer & Business Coaching at Working Women of Tampa Bay
  • Stop Educating - Start Captivating! Value Propositions and Sales Training for Direct Sales at Simply For You Gifts And Jewels
  • Sales SALES TRAINER✦Convention Speaker✦Customer Service✦Telephone Contacting✦Sales Leads at Aflac
  • How Body Language Can Increase Your Sales - Keynote Speaker & Sales Training at Powerful Women Networking
  • How to Make More Money with Your Dealership - Sales Training at Piper Aircraft
  • How to Book More Appointments on the Phone with Fewer Cancellations. Sales Trainer at Heritage Consultants
  • Increase Employee Productivity and Build Customer Loyalty - Performance Management Trainer at New Beginnings OBGYN
  • How to Have a Successful Convention- Book Dawn Pici for Motivational Keynotes and Sales Training at WOAMTEC
  • FOX NEWS 35 Interview. Get that JOB! Body Language Tips - Business Coach at Fox News Channel
  • Behavioral Studies Institute - DISC Certification Trainer at Pici & Pici DISC Training
  • SALES TRAINING✦CONVENTION SPEAKER✦Customer Service✦Direct Selling✦Sales Leads at WOAMTEC
  • How to Close the Deal and Overcome Objections to the Sale. Sales Training. Improve Your Sales Skills at Femfessionals LLC
  • FOX NEWS 35 Interview - Avoid Networking Mistakes - Sales Trainer at Fox News Channel
  • Increase Employee Productivity and Moral - Performance Management Training at Ichiban Cleaning
  • How to Get Past the Gatekeeper and Increase Sales. LIVE Phone Contacting to Increase Sales. at SMAUSA
  • How to Get Endless Leads and Quality Referrals - Keynote Presentation & Sales Training at Working Women of Central Florida
  • Body Language Techniques for Increased Sales - Keynote Presentation & Sales Trainer at Powerful Women Networking
  • Accomplish MORE with the Staff You Have in Place - Keynote - Performance Management Trainer at Executive Women
  • Close the Sale and Get the Up-Sell -Sales Trainer at MCO Construction & Serevice Inc.
  • How to Build Rapport in Sales - Sales Trainer at Kuykendall Gardner
  • How to Get Noticed on Social Media - Webinar Presentation Sales Trainer at Social Buzz Club
  • Member at WOAMTEC
  • Sales Trainer ✭ Communications Expert ✭ Business Strategist - Keynote Presentation at Pici and Pici Inc
  • How to Increase Retention and Gain Quality Referrals in the Health Club Industry - Sales Trainer at MVP Sports Clubs
  • Retain Health Club Members - Sales & Customer Service Trainer at MVP Sports Clubs
  • How to Improve Time and Territory Management for Success in Sales - Sales Trainer at Custom Metalcrafters, Inc
  • How to Attract New Business and Increase Closing Ratios - Sales Trainer at GeoMotion Group
  • Increase Saves and First Call Retentions - Call Center Trainer at Bright House Networks
  • How to Make the Gatekeeper Your Newest Best Friend - Sales Trainer at Configurations
  • CC at Toastmasters Club 1066
  • How to Be Successful In Direct Sales - Sales Trainer for Direct Sales and Network Marketing at Amway Global
  • Developed and Authored Distributor Force Sales Training Program for Direct Sales & Network Marketing at Amway Global
  • student at University of Delaware
Lead Generation, Coaching, Team Building, Sales Process, Entrepreneurship, Direct Sales, Public Speaking, New Business Development, Leadership Development, Sales Management, Customer Retention, Sales Operations, Customer Service, Marketing Strategy, Customer Satisfaction
  • Customer AdvisorWestern UnionSeptember 2014 – December 2015 (1 year 4 months)Western Union offices in over 200 countries and managing over 150 global currencies, our clients experience a powerful suite of international payment and currency risk management tools that mitigate FX risk by controlling costs, streamlining their processes and protecting profits. The Western Union global banking network is unparalleled in the marketplace and we offer fast, flexible solutions developed for your industry and tailored to your unique needs.Providing Support for Customers, performing high complexity duties, with high level of technical/business knowledge related to Bank to Bank money transfers and currency exchangeWork closely with other departments such as banking or payments, making sure payments are released on time, evaluating the purpose of the transaction•Responsible for helping companies offer a supplementary way to allow their customers to pay their bills.•Bill payment types include Quick Collect, immediate and real time payments that your staff can verify in minutes on line using our Quick Find service•Quick Cash is offered to companies wanting to send payments to their employees (i.e., per diem in another country)•Bill Payments: Industries most commonly add this service to offer and additional, convenient way to pay bills, particularly for clients needing to make last minute payments, rural clients, and "un-banked" customers.•This product is popular with Utilities, Municipalities, Credit and Loan companies (i.e. credit card payments, car loan payments), Collection Agencies, Schools and Universities.•Due to Western Unions extensive presence, accessibility, and extended hours, offering this method of walk-in payment is a perfect supplement to alternative offerings, such as on-line bill payments.•I take care of existing clients across Canada and USA, and establish new accounts for any business wanting to offer bill payment options to their customers within USA, Canada and Canada, or USA and Internationally.Retail Sales ConsultantStyle DesignMarch 2014 – September 2014 (7 months)Style Design is all around. Interiors, Carpets, Tiles, Decks, kitchen Cabinets, Flooring, Lighting, Bath tub, Steam, Sauna, Jacuzzi, Fireplaces and Furniture,Style Design is carrying a new concept of interior design business in Egypt. It is a new era of modern and innovative designs which helps in bridging the relationship of people to their environment. Style Design brings comfort to your office, your home and your life.In Style Design, we focus on our clients, understand their objectives and strategies, and seek to add substantial value to their enterprise through our work and services. More than 80% of our time is exhausted in a manmade environment such as in our office or our homes. Hence, comes the research and innovation of design to enhance the productivity of environment. This also gives people more options for where they work, meet, interact, and simply be together.Our products help the companies to use their facilities as a strategic tool for reaching business goals.duties:Ascertain what each customer wants or needs, performing tasks such as coupons, and vouchers, balancing. Maintain knowledge of sales and promotions, policies regarding exchanges, and security practices. Compute sales prices, total purchases, payment. Maintain sales records . Watch for and recognize security risks, and know how to handle. Recommend, select, and locate or obtain merchandise based on customer needs . Answer questions regarding Describe merchandise and explain use, operation, and care of merchandise to customers. Ticket, arrange and. Prepare sales contracts. Place special orders to find desired items. Demonstrate use or operation of merchandise. Exchange merchandise.. Inventory stock and requisition new stock.. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Estimate and quote trade-in allowances. Estimate cost of repair or alteration of merchandise. Estimate quantity and cost of merchandise required..Freelancer | Internet Marketing ConsultantWisdek Corp.March 2012 – September 2014 (2 years 7 months)Search Engine Optimization "SEO" | ReMarketing | Direct Smartphone Marketing | Pay-Per-Click Google Advertising "PPC" | Video "SEO" "VSEO" | Google Business Photos "Google Virtual Tour" | Google Content NetworkWisdek is all around online advertising agency servicing clients world wide.Industries, Automotive, Business-to-Business, Consumer Goods, Education, Financial Services, Healthcare, Media and entertainment, Retail, Technology, Travel, Services, Advanced AdWords. support, Advertising on Google, An enhanced website, An online marketing plan, Mobile and Video and Ads.USA & Canada : +1-855-808-4022Australia: +1-800-287-381Canada HQ: +1 416-514-1672 x 200Email: AymanAbdullah@live.comWebsites:www.wisdek.comwww.wisdek.cawww.wisdek-seo.comwww.wisdekvideo.comAccount ExecutiveVytruMarch 2013 – August 2013 (6 months)Solving customers problems by providing them with the right solutions that meet their needs and fill in the gaps | Providing customers with first-rate service. Whether your organization is in need of a customized software solution, needs assistance with software/hardware installation, or simply requires a consultation with a qualified IT expert, we will be committed to providing you with a cost-effective and customized solution that is sure to amplify your company’s productivity. | Managing North America customers coming from Canada and United States. | working towards one goal, to enrich the Microsoft Lync experience more and more for the Lync market.Founder | Chief Technology OfficerCayenne TechnologyJanuary 2007 – March 2013 (6 years 3 months)Manage backup, security and user help systems. | Consult with users, management, vendors, and technicians to assess computing needs and system requirements | Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. | Assign and review the work of systems analysts, programmers, and other computer-related workers. | Stay abreast of advances in technology. | Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. | Review and approve all systems charts and programs prior to their implementation. | Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. | Control operational budget and expenditures. | Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. | Develop and interpret organizational goals, policies, and procedures. | Recruit, hire, train and supervise staff, and/or participate in staffing decisions. | Review project plans in order to plan and coordinate project activity. | Evaluate data processing proposals to assess project feasibility and requirements. | Prepare and review operational reports or project progress reports. | Purchase necessary equipment. | Systems Administration. | Infrastructure & Maintenance Services. | Technical Support & Help Desk. | Customer Relations. | Customer Support | Quality Control | Systems Administration. | Infrastructure & Maintenance Services. | Technical Support & Help Desk. | Customer Relations. | Customer Support | business developmentCustomer Support ProfessionalSirius XM Radio Inc.January 2010 – February 2011 (1 year 2 months)Billing inquiries/account adjustments | Claims processing | Complaint and issue resolution | Merchant authorization | Merchant encashment/check validation | Order management | Password reset/appeals | Payments and refunds | Product inquiries | Returns/request for maintenance | Warranty services | Ensure Customer Satisfaction is the main target "Keep Customers Happy"Customer Relations ExecutiveNile OnlineMarch 2007 – August 2009 (2 years 6 months)Follow up on the daily Activations/Modifications within the Network. | Prepare detailed Daily/Weekly/Monthly reports for network Performance | Ensure reliable services through communicating with the customers on Day to day follow up procedures by phone and e-mail | Investigate critical cases through visiting clients' sites on a technical teamCustomer Service ExecutiveRaya Contact Center. C3 The Call Center CompanyJanuary 2005 – March 2007 (2 years 3 months)Billing inquiries/account adjustments | Claims processing | Complaint and issue resolution | Merchant authorization | Merchant encashment/check validation | Order management | Product inquiries | Returns/request for maintenance | Warranty servicesProjectsIT works | TA Telecom | ColdWell Banker | British American tobaccoVolunteer Experience & CausesOpportunities Ayman is looking for:Joining a nonprofit boardSkills-based volunteering (pro bono consulting)Causes Ayman cares about:Animal WelfareArts and CultureChildrenCivil Rights and Social ActionEconomic EmpowermentEducationEnvironmentHealthHuman RightsDisaster and Humanitarian ReliefPoliticsPoverty AlleviationScience and TechnologySocial ServicesCoursesAl Alson Higher Institute of CISMathematicsMathematicsProgrammingProgrammingLogic DesignLogic DesignDatabase SystemsDatabase SystemsSoftware EngineeringSoftware EngineeringOperating SystemsOperating SystemsComputer GraphicsComputer GraphicsArtificial IntelligenceArtificial IntelligenceParallel ProcessingParallel ProcessingParallel ProcessingParallel ProcessingData StructureData StructureDiscrete MathematicsDiscrete MathematicsFile Organization and ProcessingFile Organization and ProcessingProjectsUnified Communications | Contacts Manager | Lync 2010Starting March 2013Help Lync Users Communicate Effectively | Accelerate and Ease the process of on-boarding new employees | Administrate Lync and Active Directory in One Place | Take Federation to the Next Level | High Scalability and Reliability | Empower Lync Productivity on the Go | Easy Steps to Effectively Manage your Lync Users’ Contact Lists | Quick and Easy Lync Contact Management | business development | SEO | VSEO | PPC Management | Google Business PhotosTeam members: Ayman Abdullah, Ahmed Ibrahim ElShabrawy, Ahmed Fathy, Mohamed Sakr, Tarek Saied, ESLAM ELMoawen, Mostafa Al-Belliehy, khames shieba, Abdallah Ahmed, Kerols Saniout Awad, Noha Bakry, Mahmoud El Sayaad, Mohamed Habaza, Aya Nagy, Ahmed Awad, Sara ElBehairy, Ahmed AlwanyUnified Communications | Contacts Manager | Microsoft Lync 2013Starting March 2013Help Lync Users Communicate Effectively | Accelerate and Ease the process of on-boarding new employees | Administrate Lync and Active Directory in One Place | Take Federation to the Next Level | High Scalability and Reliability | Empower Lync Productivity on the Go | Easy Steps to Effectively Manage your Lync Users’ Contact Lists | Quick and Easy Lync Contact Management | Increase in performance | More efficient and time-saving | Resolved the last version's issues and bugs | Count of domain users | Allows users to edit the IP and database in the topology | Bulk enable users (administrator) in the active directory, directly from the contact manager application | Enables administrators to show the contact list for each user | business development | SEO | VSEO | PPC Management | Google Business PhotosTeam members: Ayman Abdullah, Ahmed Ibrahim ElShabrawy, Ahmed Fathy, Mohamed Sakr, Tarek Saied, ESLAM ELMoawen, Mostafa Al-Belliehy, khames shieba, Abdallah Ahmed, Kerols Saniout Awad, Noha Bakry, Mahmoud El Sayaad, Mohamed Habaza, Aya Nagy, Ahmed Awad, Sara ElBehairy, Ahmed AlwanyCertificationsCisco Certified Network Associate at
English, Arabic
  • OwnerFocus ConsultFebruary 2016 – Present (5 months)Cape Town Area, South AfricaBusiness ConsultantsHead of SalesCarrol BoyesOctober 2014 – January 2016 (1 year 4 months)Cape Town Area, South AfricaGrow market share while enhancing effectiveness and efficiency of the Trade division by:- Growing international market share through our 32 distributors around the globe.- Developing, planning and executing trade shows around the globe.- Facilitating the planning, organizing and directing of the trade sales function to achieve set sales, distribution and business objectives- Devising and implementing field sales strategies to ensure that the company's strategic objectives are met.- Devising and implementing SOP's across the entire function to ensure smooth integration within the company structure.- Implementation of the national & international sales & merchandising operational plans - Formulating and administering sales incentives for the division.- Introducing bench mark consumer engagement training and implementation- Managing of the day to day activities of the sales department- Creating communication/reporting process models- Developing and improving current KPI’s for the sales people and ensuring they meet these KPA’s- Managing all staff incentives vs performance criteria set on a monthly basis - Ensuring the current marketing initiatives within the company are developed and improved- Meeting premium merchandising standards through planogramming store displays as a standard- Developing, roll out and administration of reporting structures - KRA development across the tier structure- Controlling budget and costs- Overseeing recruitment and training of staff- Analysing sales figures and forecasting future sales volumes- Creating, rolling out and administering of stock and returns procedures- Operational Process Integration - SOP Development, Implementation and Monitoring - Sales and Corporate Communications Development - Workflow Process Development and Implementation - Development Of Sales Training Materials - Training, Coaching, Mentoring & Development of Sales Staff - Staff Review and Career Tracking/DevelopmentHead of RetailTwisp The Smoking AlternativeSeptember 2013 – October 2014 (1 year 2 months)south africaGrow market share while enhancing effectiveness and efficiency of the Retail division by:- Facilitating the planning, organizing and directing of the retail sales function to achieve set sales, distribution and business objectives- Devising and implementing field sales strategies to ensure that the company's strategic objectives are met.- Devising and implementing SOP's across the entire function to ensure smooth integration within the company structure.- Brand Ambassador Adoption- CRM Implementation- Structuring of store operations- Implementation of the national sales & merchandising operational plans and adhoc activities- Formulating and administering sales incentives for the division.- Introducing bench mark consumer engagement training and implementation- Managing of the day to day activities of the sales department- Creating communication/reporting process models- Developing and improving current KPI’s for the sales people and ensuring they meet these KPI’s- Managing all staff incentives vs performance criteria set on a monthly basis - Ensuring the current marketing initiatives within the company are developed and improved- Meeting premium merchandising standards through planogramming store displays as a standard- Developing, roll out and administration of reporting structures - KRA development across the tier structure- Controlling budget and costs- Overseeing recruitment and training of staff- Analysing sales figures and forecasting future sales volumes- Creating, rolling out and administering of stock and returns procedures- Operational Process Integration - SOP Development, Implementation and Monitoring - Sales and Corporate Communications Development - Workflow Process Development and Implementation - Development Of Sales Training Materials - Training, Coaching, Mentoring & Development of Sales Staff - HR - Staff Review and Career Tracking/Development - Development of Career Tracking Tools - AD HOC SPECIAL PROJECTSGlobal Sales ManagerPeachtree NetworksMarch 2013 – September 2013 (7 months)Cape Town Area, South AfricaIncrease global footprint through:- Implementation and roll out of SalesForce CRM - Operational Process Integration - SOP Development, Implementation and Monitoring - Sales and Corporate Communications Development - Pipeline Management - Risk analysis and continuous improvement/sales forecasting and planning to ensure Revenue Growth - Workflow Process Development and Implementation - Development Of Sales Training Materials - Training, Coaching, Mentoring & Development of Sales Staff - Developing Reports and KPI Structures - Reporting - Database Management - HR - Staff Review and Career Tracking/Development - Development of Career Tracking Tools - Recruitment and Talent Acquisition - Administration - Team Building and Incentive Scheme Development - Communication - High Level ClosingNational Sales ManagerTopco MediaAugust 2012 – April 2013 (9 months)Drive profitability and ensure all staff are well managed, trained and empowered to assist us in reaching targets through:Managing teams who sell on Publications which include: Top Woman in Business and GovernmentTop 500 CompaniesTop 300 all regionsTop PerformingESGManagement SAImpumeleloManaging teams who sell on Awards which include:Top Woman In BusinessNational Business AwardsMost Admired CompaniesOliver Empowerment AwardsMega Cities Summit- Implementation and roll out of SalesForce CRM- Operational Process Integration- Risk analysis and continuous improvement/sales forecasting and planning to ensure Revenue Growth- Workflow Process Development and Implementation- Coaching & Development- Regular client visits with Senior Account Managers to assess their performance and craft individual development plans to ensure their continued success.- Recruitment - Continuous recruitment of team members and induction, in preparation for training and ultimately, work assignment.Sales ManagerFilm and Event PublishingJune 2011 – August 2012 (1 year 3 months)Increase profitability and footprint by:- Gaining an in-depth knowledge of the film industry and the challenges facing the industry- Staying up-to-date with industry news and developments - Prospecting and qualifying potential clients- Engaging clients to fully understand their business and advertising needs - Defining and presenting client specific solutions including print media and consulting to clients on best practice in online advertising strategies- Managing client objections including ensuring that clients fully understand and agree terms and conditions of contracts - Closing quality sales - Training staff in sales techniques - Recruitment of new team members- Product development workshops - Client training regarding product knowledge- Product presentation onsite and at our offices- Preparing high level proposals - Account Management - Credit control - Consulting to clients to define specific post sale advertising requirements - Ensuring that advertising set up, once complete, meets client expectations as defined in the set-up documentation - MC at all our major events including Networking Events held monthly in Cape Town, Quarterly in Jhb and annually in Durban - Providing ongoing relationship support as per defined Client - Relationship Methodology and that includes but is not limited to:1. arranging regular client update meetings2. monitoring client usage3. flagging concerns over usage4. reporting on client return on investment5. documenting and summarising meetings for client and own recordsafter each interaction - Maintaining accurate and up-to-date client specific CRM records- Ensuring that sufficient planning is in place to achieve agreed sales targets- Making sure that client contracts are correctly completed - Advising management of changes to contracts requested by clients- Maintaining personal and company integrity at all times - Maintaining CRM Records - Timeous submission of ad hoc or ongoing reportsSenior Account ManagerIDC2010 – 2011 (1 year)Cape Town Area, South Africa- Training staff in sales techniques- Occasional recruitment of new team members- Product development workshops- Client training regarding product knowledge and application- B2B Sales- Civil 3D and Revit Architecture Software sales- AutoCAD and AutoCad LT Software Sales- Selling Implementation Hours and Training- Client Liaison- Client acquisition- Communication via telephone, email, online chat- Product presentation onsite and at our offices- Preparing proposals suited to clients’ existing software- Preparing quotations, customised to clients’ needs and integratedwith their software and hardware- Account Management- Assisting clients with installation, setup- Credit control- Attending to technical issues- Prospecting- Report writing (weekly- on sales projections, critical path for roll-outand timelines for roll-out)- Results presentations to managementMarketing Manager/PartnerTALS AutobodyJanuary 2009 – December 2010 (2 years)Cape Town Area, South Africa- Development of Marketing strategy and implementation- Development and distribution of Marketing material- Training of staff in Sales, Process and Production- Preparation and authoring of all training material- Recruitment- Orientation and training of new staff members- Product development workshops- Client training- Setting up of business from scratch- Client acquisition via sales visits, email & telephone- Customer service- Preparing proposals- Preparing quotations- Recruitment & Selection of 3 staff- HR- Procurement- Payroll- AdministrationLanguagesEnglishNative or bilingual proficiencyAfrikaansProfessional working proficiencyProjectsFilm & Event Media Monthly Wrap Function ProductionsMarch 2011 – August 2012A production to be aired online covering the monthly wrap events.A few more examples can be found here:http://youtu.be/6fwWS8IkjOQhttp://youtu.be/Gq1upHrn3Oohttp://youtu.be/_WbyOQcquq8Team members: Donovan Winterburn, Werner UysThe Filmmakers Guide To South AfricaMarch 2011 – August 2012The definitive guide to Film in Southern Africa. This publication set the standard both locally and globally and was used both by the Dti and the NFVF as their marketing collateral for film in South Africa at all the major international film festivals and conferences including Cannes and the LA Film Mart. This jewel of a title is run by a visionary editor, Lance Gibbons, and an amazing editorial and design staff.Team members: Donovan WinterburnManagement SANovember 2012 – March 2013Management is acknowledged as the thought leader through its coverage of live issues such as corporate social responsibility, employee engagement and the impact of new technology on the way we work and do business.Team members: Donovan Winterburn, Elvera StrydomTop 500August 2012 – April 2013Top 500: South Africa’s Best Managed Companies was conceptualized to recognize the crème de la crème of business in South Africa. Top 500 employs a team of research analysts who gather information from over 4000 companies annually, and we analyse this data to find the most successful companies from 100 business sectors.The formula for this is simple: The Top 5 companies from 100 business sectors = Top 500.The Top 500 companies currently have a collective turnover of over R3,5 Trillion. Top 500 offers multiple touch points through an integrated marketing solution that speaks to executives at the highest level. As a B2B offering, we offer a full service solution aimed at those occupying the C-Suite. These are the captains of industry making decisions worth billions everyday, and these are the people who follow the Top 500 companies in SA.There are currently 650 000 companies registered at CIPRO. The Top 500 provides a showcase for the BEST OF THE BEST.Align your brand with the Top 500 – and make sure your company is seen by the people that matter.Top 500 offers a multi-platform communications solution for large, successful South African Companies. We are constantly looking to add new and innovative products. You can choose from Corporate Events, Bespoke Publishing, online advertising and one of the most recognizable Business to Business Publications in SA.Team members: Donovan WinterburnESGSeptember 2012 – April 2013Product DescriptionESG GREEN PAGES is the communication space of choice of direct role-players (including but not limited to suppliers, innovators, social entrepreneurs, manufacturers and producers) involved in sustainability.The aim is to be a comprehensive, go-to reference guide for public and private enterprises and individuals who are interested and operate within the spheres of environmental sustainability.In the light of Durban hosting COP17/CMP7, we believe that South Africans have the opportunity to showcase their innovations and capabilities not only their fellow South Africans, but also the rest of the world.Team members: Donovan WinterburnTop Performing CompaniesSeptember 2012 – April 2013Visionary top companies in South Africa and government departments seek to partner with empowered, high performance companies. These partnerships result in an exchange of only the best products and services, most competitive prices and highest levels of service efficiency. Such relationships raise the corporate performance bar higher and uplift the economy as a whole, but they begin here: in the pages of South Africa’s Top Performing Companies.The Top Performing Companies research team spends a full year ensuring that only genuine corporate leaders are profiled, based on a comprehensive survey across thousands of top companies. This sets the benchmark for measuring actual corporate performance.The readership includes, but is not limited to premiers, CEOs, CFOs, industry analysts and commentators, senior executives of the DTI, the BMF, the Government Leadership Academy, business schools, representatives of the Presidency and embassies, and many others who are interested in top performance.Topco Media, the top performing company behind Top Performing Companies, was established in 1996 and has published over 30 major annual B2B publications. Topco Media has mounted 33 national conferences attracting thousands of delegates, and 14 national business award programmes, including the Top Women Awards and the Oliver Empowerment Awards, as well as the prestigious National Business Awards – South Africa’s premier awards programme.Team members: Donovan WinterburnTop Women In Government and BusinessSeptember 2012 – April 2013Top Women enables, develops, and implements innovative initiatives to promote Gender empowered organisations in South Africa. These companies demonstrate good governance and have created policies to entrench gender equality into their company strategy.Extensive research is conducted by both Topco Media and the University of Cape Town’s research units to establish the best South African companies and organisations across the public and private sector, based on both their credibility as an operating entity and their commitment to gender empowerment in South Africa. Only qualified companies are eligible for inclusion in this prestigious publication.Top Women is a bi- annual publication, which has progressively become South Africa’s most renowned and respected Gender Empowerment publication.In every Top Women publication you will find:In-depth business information on gender-empowered companiesIndependent and thought-provoking editorialOver 100 business sectorsA full listing of top empowered companiesShirley ZinnIt was indeed a great privilege and honour to have been recognised as the Businesswoman of the Year. I could never have imagined that I would have been selected for such an accolade – I was thrilled and humbled simultaneously. I believe that this Award was not only an inspiration to me, but to all women in South Africa who have had to overcome many barriers and major adversity while discovering their full potential.The Top Women Award has enabled me to find my way onto various platforms – from schools and universities to boardrooms and community halls – where I have been given the opportunity to advance the agenda of transformation and gender equality. It has provided me with the motivation to challenge the conventional wisdom about the “place” of women in society, and to firmly drive the philosophy enshrined in our Constitution.Shirley Zinn, 2008 Winner.Team members: Donovan WinterburnTop 300 Western CapeSeptember 2012 – April 2013Starting with the Western Cape in 2009, Topco Media profiles the best 300 companies in each of South Africa’s provinces in an indispensable print and online resource. Working closely with leading business and promotional agencies such as Wesgro, DIPA and GEDA the Top300 Companies publication aims to be the definitive guide to doing business in the Western Cape, KwaZulu-Natal and Gauteng as a networking tool to build strong, indispensible business relationships.Team members: Donovan WinterburnImpumeleloSeptember 2012 – April 2013When you participate in Impumelelo, you join South Africa’s top empowerment leaders of business and industry in the country’s leading business-to-business directory.To be eligible for inclusion in Impumelelo, companies and organisations must meet the rigorous entry criteria, as researched by Topco’s in-house research department.Top Empowered Companies are evaluated in terms of three spheres: Empowerment credentialsFinancial performanceThe triple bottom lineWhy Leaders in Transformation Profile in Impumelelo Your organisation and leadership team could be put forward as one of South Africa’s Top Empowered Companies. All companies whose transformation successes are featured in this prestigious, annual publication will be awarded the Impumelelo Top Empowered CompanyAccreditationRecognition as a leaderEnhance Corporate BrandInfl uence potential investorsCreates positive perceptionsOnly succesful companies includedOur Success •Over 1 000 companies partnered with Impumelelo over the past 10 years•150 companies partnered for three years or more since 2006•60% of the 900 profi led companies have featured more than once•Over R60-million invested in Impumelelo by corporate SA to dateTeam members: Donovan Winterburn, Chris HoffmannPublicationsThe Filmmakers Guide to South Africa 2012 at Film and Event MediaDecember 2011Founded by Kathy English-Brower in 2001, The Filmmakers Guide to South Africa has just published its 10th range of annuals. Over 60 000 books have been distributed to more than 25 countries, making The Filmmakers Guide to South Africa the most recognised, established and representative brand marketing the South African film industry locally and internationally. The Filmmakers Guide to South Africa provides an overview of the various industry sectors and South Africa as a whole.Authors: Donovan WinterburnSkillsOnline AdvertisingDigital MarketingSocial MediaEmail MarketingSocial Media MarketingAdvertisingEvent ManagementProposal WritingContent ManagementMedia SalesCopy EditingNew Business DevelopmentAccount ManagementMarketing StrategyPresenting to ClientsSee 35+Public SpeakingPresenting to Senior ManagementVideo PresentingSales ManagementCorporate Sales ManagementSales Cycle ManagementCoaching StaffSales Rep TrainingSales Leadership TrainingStrategic Sales PlansSales WorkshopsSales OperationsRecruitment AdvertisingOn-camera InterviewsOn-camera PresentationStrategic Planning for GrowthSales Organization LeadershipRecruitmentsEditingShow ProducingMaster Of CeremoniesEmceeSalesCRMManagementMarketing CommunicationsTelecommunicationsSalesforce.comStrategyLeadershipTrainingB2BSellingProduct DevelopmentIntegrated MarketingSee lessHow's this translation?Great•Has errorsThanks for your help!EducationTygerberg TechnikonNational Diploma, Marketing/Marketing Management, GeneralNational Diploma, Marketing/Marketing Management, General
  • Head of SalesCarrol BoyesOctober 2014 – January 2016 (1 year 4 months)Cape Town Area, South AfricaGrow market share while enhancing effectiveness and efficiency of the Trade division by:- Growing international market share through our 32 distributors around the globe.- Developing, planning and executing trade shows around the globe.- Facilitating the planning, organizing and directing of the trade sales function to achieve set sales, distribution and business objectives- Devising and implementing field sales strategies to ensure that the company's strategic objectives are met.- Devising and implementing SOP's across the entire function to ensure smooth integration within the company structure.- Implementation of the national & international sales & merchandising operational plans - Formulating and administering sales incentives for the division.- Introducing bench mark consumer engagement training and implementation- Managing of the day to day activities of the sales department- Creating communication/reporting process models- Developing and improving current KPI’s for the sales people and ensuring they meet these KPA’s- Managing all staff incentives vs performance criteria set on a monthly basis - Ensuring the current marketing initiatives within the company are developed and improved- Meeting premium merchandising standards through planogramming store displays as a standard- Developing, roll out and administration of reporting structures - KRA development across the tier structure- Controlling budget and costs- Overseeing recruitment and training of staff- Analysing sales figures and forecasting future sales volumes- Creating, rolling out and administering of stock and returns procedures- Operational Process Integration - SOP Development, Implementation and Monitoring - Sales and Corporate Communications Development - Workflow Process Development and Implementation - Development Of Sales Training Materials - Training, Coaching, Mentoring & Development of Sales Staff - Staff Review and Career Tracking/DevelopmentHead of RetailTwisp The Smoking AlternativeSeptember 2013 – October 2014 (1 year 2 months)south africaGrow market share while enhancing effectiveness and efficiency of the Retail division by:- Facilitating the planning, organizing and directing of the retail sales function to achieve set sales, distribution and business objectives- Devising and implementing field sales strategies to ensure that the company's strategic objectives are met.- Devising and implementing SOP's across the entire function to ensure smooth integration within the company structure.- Brand Ambassador Adoption- CRM Implementation- Structuring of store operations- Implementation of the national sales & merchandising operational plans and adhoc activities- Formulating and administering sales incentives for the division.- Introducing bench mark consumer engagement training and implementation- Managing of the day to day activities of the sales department- Creating communication/reporting process models- Developing and improving current KPI’s for the sales people and ensuring they meet these KPI’s- Managing all staff incentives vs performance criteria set on a monthly basis - Ensuring the current marketing initiatives within the company are developed and improved- Meeting premium merchandising standards through planogramming store displays as a standard- Developing, roll out and administration of reporting structures - KRA development across the tier structure- Controlling budget and costs- Overseeing recruitment and training of staff- Analysing sales figures and forecasting future sales volumes- Creating, rolling out and administering of stock and returns procedures- Operational Process Integration - SOP Development, Implementation and Monitoring - Sales and Corporate Communications Development - Workflow Process Development and Implementation - Development Of Sales Training Materials - Training, Coaching, Mentoring & Development of Sales Staff - HR - Staff Review and Career Tracking/Development - Development of Career Tracking Tools - AD HOC SPECIAL PROJECTSGlobal Sales ManagerPeachtree NetworksMarch 2013 – September 2013 (7 months)Cape Town Area, South AfricaIncrease global footprint through:- Implementation and roll out of SalesForce CRM - Operational Process Integration - SOP Development, Implementation and Monitoring - Sales and Corporate Communications Development - Pipeline Management - Risk analysis and continuous improvement/sales forecasting and planning to ensure Revenue Growth - Workflow Process Development and Implementation - Development Of Sales Training Materials - Training, Coaching, Mentoring & Development of Sales Staff - Developing Reports and KPI Structures - Reporting - Database Management - HR - Staff Review and Career Tracking/Development - Development of Career Tracking Tools - Recruitment and Talent Acquisition - Administration - Team Building and Incentive Scheme Development - Communication - High Level ClosingNational Sales ManagerTopco MediaAugust 2012 – April 2013 (9 months)Drive profitability and ensure all staff are well managed, trained and empowered to assist us in reaching targets through:Managing teams who sell on Publications which include: Top Woman in Business and GovernmentTop 500 CompaniesTop 300 all regionsTop PerformingESGManagement SAImpumeleloManaging teams who sell on Awards which include:Top Woman In BusinessNational Business AwardsMost Admired CompaniesOliver Empowerment AwardsMega Cities Summit- Implementation and roll out of SalesForce CRM- Operational Process Integration- Risk analysis and continuous improvement/sales forecasting and planning to ensure Revenue Growth- Workflow Process Development and Implementation- Coaching & Development- Regular client visits with Senior Account Managers to assess their performance and craft individual development plans to ensure their continued success.- Recruitment - Continuous recruitment of team members and induction, in preparation for training and ultimately, work assignment.Sales ManagerFilm and Event PublishingJune 2011 – August 2012 (1 year 3 months)Increase profitability and footprint by:- Gaining an in-depth knowledge of the film industry and the challenges facing the industry- Staying up-to-date with industry news and developments - Prospecting and qualifying potential clients- Engaging clients to fully understand their business and advertising needs - Defining and presenting client specific solutions including print media and consulting to clients on best practice in online advertising strategies- Managing client objections including ensuring that clients fully understand and agree terms and conditions of contracts - Closing quality sales - Training staff in sales techniques - Recruitment of new team members- Product development workshops - Client training regarding product knowledge- Product presentation onsite and at our offices- Preparing high level proposals - Account Management - Credit control - Consulting to clients to define specific post sale advertising requirements - Ensuring that advertising set up, once complete, meets client expectations as defined in the set-up documentation - MC at all our major events including Networking Events held monthly in Cape Town, Quarterly in Jhb and annually in Durban - Providing ongoing relationship support as per defined Client - Relationship Methodology and that includes but is not limited to:1. arranging regular client update meetings2. monitoring client usage3. flagging concerns over usage4. reporting on client return on investment5. documenting and summarising meetings for client and own recordsafter each interaction - Maintaining accurate and up-to-date client specific CRM records- Ensuring that sufficient planning is in place to achieve agreed sales targets- Making sure that client contracts are correctly completed - Advising management of changes to contracts requested by clients- Maintaining personal and company integrity at all times - Maintaining CRM Records - Timeous submission of ad hoc or ongoing reportsSenior Account ManagerIDC2010 – 2011 (1 year)Cape Town Area, South Africa- Training staff in sales techniques- Occasional recruitment of new team members- Product development workshops- Client training regarding product knowledge and application- B2B Sales- Civil 3D and Revit Architecture Software sales- AutoCAD and AutoCad LT Software Sales- Selling Implementation Hours and Training- Client Liaison- Client acquisition- Communication via telephone, email, online chat- Product presentation onsite and at our offices- Preparing proposals suited to clients’ existing software- Preparing quotations, customised to clients’ needs and integratedwith their software and hardware- Account Management- Assisting clients with installation, setup- Credit control- Attending to technical issues- Prospecting- Report writing (weekly- on sales projections, critical path for roll-outand timelines for roll-out)- Results presentations to managementMarketing Manager/PartnerTALS AutobodyJanuary 2009 – December 2010 (2 years)Cape Town Area, South Africa- Development of Marketing strategy and implementation- Development and distribution of Marketing material- Training of staff in Sales, Process and Production- Preparation and authoring of all training material- Recruitment- Orientation and training of new staff members- Product development workshops- Client training- Setting up of business from scratch- Client acquisition via sales visits, email & telephone- Customer service- Preparing proposals- Preparing quotations- Recruitment & Selection of 3 staff- HR- Procurement- Payroll- AdministrationLanguagesEnglishNative or bilingual proficiencyAfrikaansProfessional working proficiencyProjectsFilm & Event Media Monthly Wrap Function ProductionsMarch 2011 – August 2012A production to be aired online covering the monthly wrap events.A few more examples can be found here:http://youtu.be/6fwWS8IkjOQhttp://youtu.be/Gq1upHrn3Oohttp://youtu.be/_WbyOQcquq8Team members: Donovan Winterburn, Werner UysThe Filmmakers Guide To South AfricaMarch 2011 – August 2012The definitive guide to Film in Southern Africa. This publication set the standard both locally and globally and was used both by the Dti and the NFVF as their marketing collateral for film in South Africa at all the major international film festivals and conferences including Cannes and the LA Film Mart. This jewel of a title is run by a visionary editor, Lance Gibbons, and an amazing editorial and design staff.Team members: Donovan WinterburnManagement SANovember 2012 – March 2013Management is acknowledged as the thought leader through its coverage of live issues such as corporate social responsibility, employee engagement and the impact of new technology on the way we work and do business.Team members: Donovan Winterburn, Elvera StrydomTop 500August 2012 – April 2013Top 500: South Africa’s Best Managed Companies was conceptualized to recognize the crème de la crème of business in South Africa. Top 500 employs a team of research analysts who gather information from over 4000 companies annually, and we analyse this data to find the most successful companies from 100 business sectors.The formula for this is simple: The Top 5 companies from 100 business sectors = Top 500.The Top 500 companies currently have a collective turnover of over R3,5 Trillion. Top 500 offers multiple touch points through an integrated marketing solution that speaks to executives at the highest level. As a B2B offering, we offer a full service solution aimed at those occupying the C-Suite. These are the captains of industry making decisions worth billions everyday, and these are the people who follow the Top 500 companies in SA.There are currently 650 000 companies registered at CIPRO. The Top 500 provides a showcase for the BEST OF THE BEST.Align your brand with the Top 500 – and make sure your company is seen by the people that matter.Top 500 offers a multi-platform communications solution for large, successful South African Companies. We are constantly looking to add new and innovative products. You can choose from Corporate Events, Bespoke Publishing, online advertising and one of the most recognizable Business to Business Publications in SA.Team members: Donovan WinterburnESGSeptember 2012 – April 2013Product DescriptionESG GREEN PAGES is the communication space of choice of direct role-players (including but not limited to suppliers, innovators, social entrepreneurs, manufacturers and producers) involved in sustainability.The aim is to be a comprehensive, go-to reference guide for public and private enterprises and individuals who are interested and operate within the spheres of environmental sustainability.In the light of Durban hosting COP17/CMP7, we believe that South Africans have the opportunity to showcase their innovations and capabilities not only their fellow South Africans, but also the rest of the world.Team members: Donovan WinterburnTop Performing CompaniesSeptember 2012 – April 2013Visionary top companies in South Africa and government departments seek to partner with empowered, high performance companies. These partnerships result in an exchange of only the best products and services, most competitive prices and highest levels of service efficiency. Such relationships raise the corporate performance bar higher and uplift the economy as a whole, but they begin here: in the pages of South Africa’s Top Performing Companies.The Top Performing Companies research team spends a full year ensuring that only genuine corporate leaders are profiled, based on a comprehensive survey across thousands of top companies. This sets the benchmark for measuring actual corporate performance.The readership includes, but is not limited to premiers, CEOs, CFOs, industry analysts and commentators, senior executives of the DTI, the BMF, the Government Leadership Academy, business schools, representatives of the Presidency and embassies, and many others who are interested in top performance.Topco Media, the top performing company behind Top Performing Companies, was established in 1996 and has published over 30 major annual B2B publications. Topco Media has mounted 33 national conferences attracting thousands of delegates, and 14 national business award programmes, including the Top Women Awards and the Oliver Empowerment Awards, as well as the prestigious National Business Awards – South Africa’s premier awards programme.Team members: Donovan WinterburnTop Women In Government and BusinessSeptember 2012 – April 2013Top Women enables, develops, and implements innovative initiatives to promote Gender empowered organisations in South Africa. These companies demonstrate good governance and have created policies to entrench gender equality into their company strategy.Extensive research is conducted by both Topco Media and the University of Cape Town’s research units to establish the best South African companies and organisations across the public and private sector, based on both their credibility as an operating entity and their commitment to gender empowerment in South Africa. Only qualified companies are eligible for inclusion in this prestigious publication.Top Women is a bi- annual publication, which has progressively become South Africa’s most renowned and respected Gender Empowerment publication.In every Top Women publication you will find:In-depth business information on gender-empowered companiesIndependent and thought-provoking editorialOver 100 business sectorsA full listing of top empowered companiesShirley ZinnIt was indeed a great privilege and honour to have been recognised as the Businesswoman of the Year. I could never have imagined that I would have been selected for such an accolade – I was thrilled and humbled simultaneously. I believe that this Award was not only an inspiration to me, but to all women in South Africa who have had to overcome many barriers and major adversity while discovering their full potential.The Top Women Award has enabled me to find my way onto various platforms – from schools and universities to boardrooms and community halls – where I have been given the opportunity to advance the agenda of transformation and gender equality. It has provided me with the motivation to challenge the conventional wisdom about the “place” of women in society, and to firmly drive the philosophy enshrined in our Constitution.Shirley Zinn, 2008 Winner.Team members: Donovan WinterburnTop 300 Western CapeSeptember 2012 – April 2013Starting with the Western Cape in 2009, Topco Media profiles the best 300 companies in each of South Africa’s provinces in an indispensable print and online resource. Working closely with leading business and promotional agencies such as Wesgro, DIPA and GEDA the Top300 Companies publication aims to be the definitive guide to doing business in the Western Cape, KwaZulu-Natal and Gauteng as a networking tool to build strong, indispensible business relationships.Team members: Donovan WinterburnImpumeleloSeptember 2012 – April 2013When you participate in Impumelelo, you join South Africa’s top empowerment leaders of business and industry in the country’s leading business-to-business directory.To be eligible for inclusion in Impumelelo, companies and organisations must meet the rigorous entry criteria, as researched by Topco’s in-house research department.Top Empowered Companies are evaluated in terms of three spheres: Empowerment credentialsFinancial performanceThe triple bottom lineWhy Leaders in Transformation Profile in Impumelelo Your organisation and leadership team could be put forward as one of South Africa’s Top Empowered Companies. All companies whose transformation successes are featured in this prestigious, annual publication will be awarded the Impumelelo Top Empowered CompanyAccreditationRecognition as a leaderEnhance Corporate BrandInfl uence potential investorsCreates positive perceptionsOnly succesful companies includedOur Success •Over 1 000 companies partnered with Impumelelo over the past 10 years•150 companies partnered for three years or more since 2006•60% of the 900 profi led companies have featured more than once•Over R60-million invested in Impumelelo by corporate SA to dateTeam members: Donovan Winterburn, Chris HoffmannPublicationsThe Filmmakers Guide to South Africa 2012 at Film and Event MediaDecember 2011Founded by Kathy English-Brower in 2001, The Filmmakers Guide to South Africa has just published its 10th range of annuals. Over 60 000 books have been distributed to more than 25 countries, making The Filmmakers Guide to South Africa the most recognised, established and representative brand marketing the South African film industry locally and internationally. The Filmmakers Guide to South Africa provides an overview of the various industry sectors and South Africa as a whole.Authors: Donovan WinterburnSkillsOnline AdvertisingDigital MarketingSocial MediaEmail MarketingSocial Media MarketingAdvertisingEvent ManagementProposal WritingContent ManagementMedia SalesCopy EditingNew Business DevelopmentAccount ManagementMarketing StrategyPresenting to ClientsSee 35+Public SpeakingPresenting to Senior ManagementVideo PresentingSales ManagementCorporate Sales ManagementSales Cycle ManagementCoaching StaffSales Rep TrainingSales Leadership TrainingStrategic Sales PlansSales WorkshopsSales OperationsRecruitment AdvertisingOn-camera InterviewsOn-camera PresentationStrategic Planning for GrowthSales Organization LeadershipRecruitmentsEditingShow ProducingMaster Of CeremoniesEmceeSalesCRMManagementMarketing CommunicationsTelecommunicationsSalesforce.comStrategyLeadershipTrainingB2BSellingProduct DevelopmentIntegrated MarketingSee lessHow's this translation?Great•Has errorsThanks for your help!EducationTygerberg TechnikonNational Diploma, Marketing/Marketing Management, GeneralNational Diploma, Marketing/Marketing Management, General
English, Afrikaans
  • Program Manager - Sales EnablementAdobeAugust 2015 – Present (11 months)Noida Area, IndiaProject Manager (Acting Business Development Manager) - LeanPrint & 3D PrintAdobeMarch 2014 – July 2015 (1 year 5 months)Product Solutions Consultant, Print & Publishing Products - eLearning / Tech CommAdobe Systems IncorporatedDecember 2011 – July 2015 (3 years 8 months)Noida Area, IndiaCouldn't get better than this - with the Adobe FY12-13, I am all set (in the new role) to share the ever-growing capabilities of the Adobe's eLearning & Technical Communication products with our amazing clients all over the globe. • Promotion of Adobe's Technical Communication & eLearning products to new and existing clients and partners.• Work closely with the Field & Inside Sales Team team to win new business and expand existing accounts.• Delivery of various Pre-Sales activities - including responding to customers technical requests for information (RFP/RFI), developing and planning conceptual solution presentations.• Work closely with Adobe Enterprise customers to understand their environment and favorably position Adobe solutions. • Assist the sales staff in assessing potential application of company products to meet customer needs & prepare detailed product demos to convince the customers.• Use in-depth product & business knowledge to provide technical expertise to customers through sales presentations and product demonstrations.• Provide technology guidance to new and potential Partners & involve in partner enablement.• Involve in demonstrating of Adobe Solutions at Seminars, Events and Industry conferences.• Periodically engage in Sales enablement & new product release training for the Sales Team.• Work on creating Sales presentations, customer facing collaterals, internal help documents etc.• Closely align with the ADM/Inside Sales manager to understand business objectives & further tag teams with the Marketing/ BDMs/ Product Evangelist to execute/deliver those objectives.• Assist in the (technical) evaluation process of large targeted accounts in conjunction with the sales team.Account Manager, Inside Sales - eLearning & Technical Communication ProductsAdobe SystemsDecember 2010 – November 2011 (1 year)With the New Year 2011, I assume an even better platform to service the existing and new clients of Adobe eLearning & Technical Communication products. Loving the change and looking forward to connecting with more and more Adobe users.Worldwide Demand Generation - eLearning & Technical Communication SolutionsAdobe SystemsMay 2009 – November 2010 (1 year 7 months)At Adobe I am part of the Print & Publishing Business Unit (PPBU) which is the only BU at Adobe which operates out of India in its entirety - including product engineering, executive management, product management / marketing, demand generation and support among other functions. The PPBU Demand Generation team deals in helping clients choose the best Adobe products amongst the number of 'eLearning' & 'Technical Communication' Solutions from Adobe.While being part of this 'pilot' project - a first of its kind for Adobe India I am 'happy to help' prospects by sharing information, answering questions,explaining licensing options, and providing latest updates on my line of products by proactively contacting clients through phone, emails and various social networking channels.I help my clients with trials, product information, case studies, upgrades and 'consolidation' of existing Adobe investments for cost optimization. Some of my key responisbilties would include:• Responsible for creating contact with customers and prospective customers.• Pipeline Generation in Salesforce.com - Actively seek potential business opportunities through calling to various accounts as well as to existing account base.• Re-qualify leads from field marketing activities.• Qualify customers for Adobe’s contractual licensing program and ensure commitment levels are met.• Leverage reseller partners to increase account penetration with target customers.• Work cross-functionally with Field Marketing, BDM’s and Channel Sales on campaigns to uncover new business opportunities across all industries and verticals, with focus on eLearning and Technical Communication users.Sr. Executive Business Development - Media, Publishing & Entertainment VerticalHCL Technologies Ltd.May 2007 – May 2009 (2 years 1 month)I worked with HCL Business Development Team for the Media, Publishing and Entertainment vertical. HCL is a 30 year old global pioneer in the IT outsourcing space with more than a decade of domain experience in this particular vertical.I worked very closely with the US Sales team from offshore, helping them in acquiring new clients. I was responsible for contacting senior decision makers (CXO level) at various companies in our vertical and introducing HCL and its service offerings.My capabilities include cold calling, extensive research, account mapping, among others which form the part and parcel of a successful sales person. • Developing new business opportunities by contacting IT decision makers (CXO level), delivering the appropriate sales pitch, sharing collateral, and setting up follow up appointments for my onsite buddy (Director, Media & Entertainment Practice).• Creating account maps for the target prospects using indigenous research and various information websites like Hoovers, Zoominfo, and Factiva among others.• Following up on various corporate Marketing and PR initiatives and delivering the value proposition to the decision makers.• Assisting onsite buddy with all possible information available for helping them in understanding the IT landscape of the prospects.I have been instrumental in penetrating through various multi billion conglomerates and creating a healthy pipeline of opportunities. I was typically praised for my eagerness to look at challenging opportunities while having a very focused approach on pre-defined deliverables along with high end research.Some of the major clients that I worked at HCL with and achieved tangible results are of the likes of Fox Interactive, Cengage Learning, McGraw Hill, John Wiley, Harcourt Houghton Mifflin, Associated Press, Inter Public Group (IPG), Acxiom, New York State University among others.Sr. Executive Business DevelopmentAmtier InfotechJanuary 2006 – May 2007 (1 year 5 months)This is where the corporate rat race began - but I learned to sell !Started my Business Development career in Jan, 06 with Amtier Infotech Ltd, an IT outgrowth of the Hero Munjal Group. I was directly reporting to the CEO and VP, Business Development. Finally ended up closing couple of major deals for the company in Collection and Mortgage industry. Amtier Infotech is a leading provider of Call Center, Back Office Service coupled with IT Application Development and Process Consulting.Test ScoresAdobe Certified Expert - Captivate 5.5Score: 93%June 2013Becoming an Adobe Certified Expert communicates your proficiency in leading products from Adobe to customers, employers, and colleagues.CertificationsAdobe Certified Expert - Captivate 5.5 at AdobeJune 2013 – PresentHonors & AwardsAdobe Certified Expert - Captivate 5.5Adobe Systems
  • Project Manager (Acting Business Development Manager) - LeanPrint & 3D PrintAdobeMarch 2014 – July 2015 (1 year 5 months)Product Solutions Consultant, Print & Publishing Products - eLearning / Tech CommAdobe Systems IncorporatedDecember 2011 – July 2015 (3 years 8 months)Noida Area, IndiaCouldn't get better than this - with the Adobe FY12-13, I am all set (in the new role) to share the ever-growing capabilities of the Adobe's eLearning & Technical Communication products with our amazing clients all over the globe. • Promotion of Adobe's Technical Communication & eLearning products to new and existing clients and partners.• Work closely with the Field & Inside Sales Team team to win new business and expand existing accounts.• Delivery of various Pre-Sales activities - including responding to customers technical requests for information (RFP/RFI), developing and planning conceptual solution presentations.• Work closely with Adobe Enterprise customers to understand their environment and favorably position Adobe solutions. • Assist the sales staff in assessing potential application of company products to meet customer needs & prepare detailed product demos to convince the customers.• Use in-depth product & business knowledge to provide technical expertise to customers through sales presentations and product demonstrations.• Provide technology guidance to new and potential Partners & involve in partner enablement.• Involve in demonstrating of Adobe Solutions at Seminars, Events and Industry conferences.• Periodically engage in Sales enablement & new product release training for the Sales Team.• Work on creating Sales presentations, customer facing collaterals, internal help documents etc.• Closely align with the ADM/Inside Sales manager to understand business objectives & further tag teams with the Marketing/ BDMs/ Product Evangelist to execute/deliver those objectives.• Assist in the (technical) evaluation process of large targeted accounts in conjunction with the sales team.Account Manager, Inside Sales - eLearning & Technical Communication ProductsAdobe SystemsDecember 2010 – November 2011 (1 year)With the New Year 2011, I assume an even better platform to service the existing and new clients of Adobe eLearning & Technical Communication products. Loving the change and looking forward to connecting with more and more Adobe users.Worldwide Demand Generation - eLearning & Technical Communication SolutionsAdobe SystemsMay 2009 – November 2010 (1 year 7 months)At Adobe I am part of the Print & Publishing Business Unit (PPBU) which is the only BU at Adobe which operates out of India in its entirety - including product engineering, executive management, product management / marketing, demand generation and support among other functions. The PPBU Demand Generation team deals in helping clients choose the best Adobe products amongst the number of 'eLearning' & 'Technical Communication' Solutions from Adobe.While being part of this 'pilot' project - a first of its kind for Adobe India I am 'happy to help' prospects by sharing information, answering questions,explaining licensing options, and providing latest updates on my line of products by proactively contacting clients through phone, emails and various social networking channels.I help my clients with trials, product information, case studies, upgrades and 'consolidation' of existing Adobe investments for cost optimization. Some of my key responisbilties would include:• Responsible for creating contact with customers and prospective customers.• Pipeline Generation in Salesforce.com - Actively seek potential business opportunities through calling to various accounts as well as to existing account base.• Re-qualify leads from field marketing activities.• Qualify customers for Adobe’s contractual licensing program and ensure commitment levels are met.• Leverage reseller partners to increase account penetration with target customers.• Work cross-functionally with Field Marketing, BDM’s and Channel Sales on campaigns to uncover new business opportunities across all industries and verticals, with focus on eLearning and Technical Communication users.Sr. Executive Business Development - Media, Publishing & Entertainment VerticalHCL Technologies Ltd.May 2007 – May 2009 (2 years 1 month)I worked with HCL Business Development Team for the Media, Publishing and Entertainment vertical. HCL is a 30 year old global pioneer in the IT outsourcing space with more than a decade of domain experience in this particular vertical.I worked very closely with the US Sales team from offshore, helping them in acquiring new clients. I was responsible for contacting senior decision makers (CXO level) at various companies in our vertical and introducing HCL and its service offerings.My capabilities include cold calling, extensive research, account mapping, among others which form the part and parcel of a successful sales person. • Developing new business opportunities by contacting IT decision makers (CXO level), delivering the appropriate sales pitch, sharing collateral, and setting up follow up appointments for my onsite buddy (Director, Media & Entertainment Practice).• Creating account maps for the target prospects using indigenous research and various information websites like Hoovers, Zoominfo, and Factiva among others.• Following up on various corporate Marketing and PR initiatives and delivering the value proposition to the decision makers.• Assisting onsite buddy with all possible information available for helping them in understanding the IT landscape of the prospects.I have been instrumental in penetrating through various multi billion conglomerates and creating a healthy pipeline of opportunities. I was typically praised for my eagerness to look at challenging opportunities while having a very focused approach on pre-defined deliverables along with high end research.Some of the major clients that I worked at HCL with and achieved tangible results are of the likes of Fox Interactive, Cengage Learning, McGraw Hill, John Wiley, Harcourt Houghton Mifflin, Associated Press, Inter Public Group (IPG), Acxiom, New York State University among others.Sr. Executive Business DevelopmentAmtier InfotechJanuary 2006 – May 2007 (1 year 5 months)This is where the corporate rat race began - but I learned to sell !Started my Business Development career in Jan, 06 with Amtier Infotech Ltd, an IT outgrowth of the Hero Munjal Group. I was directly reporting to the CEO and VP, Business Development. Finally ended up closing couple of major deals for the company in Collection and Mortgage industry. Amtier Infotech is a leading provider of Call Center, Back Office Service coupled with IT Application Development and Process Consulting.Test ScoresAdobe Certified Expert - Captivate 5.5Score: 93%June 2013Becoming an Adobe Certified Expert communicates your proficiency in leading products from Adobe to customers, employers, and colleagues.CertificationsAdobe Certified Expert - Captivate 5.5 at AdobeJune 2013 – PresentHonors & AwardsAdobe Certified Expert - Captivate 5.5Adobe Systems
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  • PresidentBoulder SQL Server Users' GroupJanuary 2009 – Present (7 years 6 months)This PASS chapter group provides support to anyone interested in learning more about various aspects of Microsoft SQL Server. We cater to beginner, intermediate, and advanced level users. Our presentations cover all areas of SQL Server:- Production DBA- Database Developer- Reporting Services (SSRS)- Analysis Services (AS)- Business Intelligence (BI)- Data Warehousing- SQL Server Integration Services (SSIS)- Service BrokerWe usually meet in Boulder on the 3rd Wednesday of the month. Please check the site for the exact date. More info at www.BoulderSQL.org.DBA and ArchitectOperant WebsitesAugust 2006 – Present (9 years 11 months)• Production server maintenance and performance tuning, backups and disaster recovery planning, capacity planning, database mirroring.• Upgraded SQL 2005 to 2008. • Installation of SSRS 2008. • Complex T-SQL stored procedures that are consumed by SSRS.• Dimensional modeling and creation of data warehouse using the Kimball and hybrid methodologies.Chief Software ArchitectCoCreative Solutions, LLCMarch 2005 – Present (11 years 4 months)Database Architecture, Development, and Administration specializing in Microsoft SQL Server.Application Development in dot NET languages.Enneagram Coach and InstructorCoCreative JourneysJune 2002 – Present (14 years 1 month)The Enneagram is a personality system used for studying group dynamics and personal growth.Senior Database EngineerTowers WatsonFebruary 2014 – September 2014 (8 months)(Contract)• Database Engineer - Tasked with looking for areas in the database or server that needed performance improvement. - Identified, made suggestions, and wrote code to solve performance bottlenecks. These included finding slow-performing areas in both T-SQL and in the server configuration itself. Introduced using separate file groups, and ferreting out improper use of table variables. - Created library of re-usable objects that help with development, troubleshooting, and application code.SQL Server DBA and Integration ArchitectCity and County of DenverMay 2013 – January 2014 (9 months)(Contract)• Integration Architect - Wrote SSIS packages to move data from Oracle to SQL Server. - Wrote SSIS packages for moving data from legacy systems to newer systems. - Wrote T-SQL for updating an out-of-date database schema to a well normalized one for use by a web application.SQL Server DeveloperDaVitaFebruary 2013 – May 2013 (4 months)(Contract)• Automate the tuning of 2700 SQL Servers - Write scripts to be pushed to all servers. Scripts perform index rebuilding/reorganizing (defrag/reindex), shrinking of runaway log files, DBCC CheckDB.• For Sox compliance, wrote script for getting list of users with level of permissions, including members of Active Directory groups using Powershell.Senior DBA and Database DeveloperWestern UnionDecember 2010 – November 2012 (2 years)(Contract) Asked to create a reporting and analysis system from several secure data feeds. Other departments and teams had attempted the same task but did not succeed due to data anomalies because of the complex nature of the data. The system that I build quickly became the standard from which the other departments would use to check their own data integrity. Responsible for all coding and performance tuning at the server. Developed subsystems for reports and report delivery.I reported to a team of senior-level directors and vice presidents who were the consumers of the system.Senior SQL DeveloperComprehensive Software SystemsAugust 2010 – November 2010 (4 months)(Contract)• Performance tuning in SQL 2008 of T-SQL of a financial trading system that is being prepared for considerably larger volumes of data.• Wrote code for automating SQL Profiler by programmatically defining a SQL Trace, for use by QA personnel, empowering them to quickly trace SQL problems.Senior Production DBAEpsilonDecember 2009 – July 2010 (8 months)• I was the sole DBA and domain administrator supporting 35 developers and 10 business users.• Supporting very large databases (1-2 Terabytes), Analysis Services, Reporting Services.• Production server maintenance. Wrote code to identify performance bottlenecks, backups and disaster recovery planning, capacity planning.• Creation and maintenance of tables with 1+ billion rows using various methods of partition schemes.• Building of new environment with 40 Terabyte capacity. 15 servers per tier (Dev, QA, Prod). Created domain groups and assigned permissions to all users. Reporting Services 2008 R2 configured for scale-out. Analysis Services 2008 R2 configured for scale-out.Database Developer and DBAVail ResortsSeptember 2009 – November 2009 (3 months)(Contract)• Designed and built an SSIS package in SQL 2005 that synchronizes several high-visibility POS standalone databases so that client could sell gift cards to their customers that could be used in multiple locations.• Triggers and stored procedures to manage synchronization with complex T-SQL.Database Developer and DBATSYS iSolutionsNovember 2008 – June 2009 (8 months)(Contract)Ongoing complex T-SQL development for a company which handles large volumes of credit card processing.SSIS packages in SQL 2005 and SQL 2008.Wrote an assembly in C# utilizing SQL SMO for moving large tables.SQL Server Developer and DBAACSJune 2008 – October 2008 (5 months)(Contract)• Wrote back-end code in a managed code environment, working closely with C# developers, debugging in C#. SQL performance tuning of web applications. • Wrote customized table-driven Data Transformation tool for importing client files of various and varying formats. • Wrote code for automating SQL Profiler by programmatically defining a SQL Trace, for use by QA personnel, empowering them to quickly trace SQL problems.SQL Server Developer and DBAMWH ConstructorsDecember 2007 – May 2008 (6 months)(Contract)• ETL development and troubleshooting between Prolog (SQL Server) and JD Edwards’ Enterprise One (DB2).• Technical mentoring for the database administrators of a major project management database (Prolog). Taught staff complex T-SQL, wrote routines for identifying bottlenecks and improving stability. Also scripted backups, restores, and performance tuning.• Wrote software requirements for new ETL tool.Senior Database EngineerStrataviaAugust 2007 – December 2007 (5 months)SQL Server Developer and DBA• Writing code for a multi-platform database monitoring tool. This tool can monitor SQL Server, Oracle, and DB2, and is intended to assist DBAs in large scale monitoring. Querying system tables for predictive analysis, root cause analysis, and DBA automation. • Creation of scripts to identify long processes, hardware or database bottlenecks, fragmentation, query plan analysis.SQL DBA and DeveloperQuality Education DataFebruary 2007 – August 2007 (7 months)(Contract)• Programmatic approach to performance tuning of SQL 2005 and 2000 databases. • Creation of CLR assemblies in SQL 2005 using C#.DBA and Software DeveloperQuiznosDecember 2005 – April 2007 (1 year 5 months)(Contract)• Migrated databases and servers from SQL 2000 to SQL 2005, including conversion of DTS to SSIS. • Database mirroring using SQL 2005 for 200+ Gbyte production databases.• Developed migration and import tools in C#, both ASP and desktop apps. • Extensive report development using MS Reporting Services. • Created a tool using T-SQL, C# ASP.net, and SQL SMO to gather metadata of several database servers to manage the multitude of jobs, DTS packages, database file sizes, disk space, etc. at a glance.Database and Software ArchitectWebroot Software, Inc.March 2005 – March 2006 (1 year 1 month)(Contract)• Designed and implemented high availability database solutions including Windows Clustering and customized Log Shipping in a production environment.• Created T-SQL user-defined functions for encapsulating complex logic needed to resolve data inconsistencies and synchronize bi-centralized data between high-volume MySQL and MS SQL databases.• Made progress towards creating a homogenous environment for accessing data using OpenQuery.Database Administrator and DeveloperSequoia Voting SystemsOctober 2002 – October 2004 (2 years 1 month)• Responsible for all database modeling and programming in the effort to get FEC certification for their latest election software product. • Architectural design of a Customer Relationship Management (CRM) system. • Developed database administration tool in VB.NET using SQL-DMO. • Extensive responsibilities of database backup, restoration, and performance optimization via server and process tuning.Database Consultant and InstructorCoCreative Solutions, LLCMarch 2002 – October 2002 (8 months)• Adjunct instructor for Active Technologies of Boulder, Colorado teaching the core database classes needed for MCDBA, including administration, design, and program¬ming of a SQL Server 2000 database. • Wrote and taught a 1 week course in Advanced Access Programming.• Advised IT staff of Pennsylvania State University on database theory and practices. • Designed and developed the database (SQL 2000) and front end (VB6) designed and developed for two internet-based social clubs.Data Warehouse Developer, Team LeaderWall Street On DemandOctober 1999 – March 2002 (2 years 6 months)• Administered and developed extensive back-end solutions for a large web server farm (50 M hits/day) with extensive use of T-SQL. Special techniques had to be employed to ensure that queries were returned to the high volume web servers in less than 2 seconds. • Made recommendations to other DB developer personnel to modernize legacy database architecture. Mentored junior DB developers and the developer community at large by teaching beginner and advanced database practices. • Wrote a "DB Assist" tool in VB6 using SQL-DMO that scripted objects, had cross-server find capabilities, and created identical logins over multiple servers. • Organized and led a team of 6 persons that redesigned an extensive yet archaic reporting system to use data warehousing and OLAP on SQL 2000 with a web front-end. Created data warehouse and several star schemas from OLTP data with extensive use of DTS. Over 20 cubes were created and used. Began evaluation of 3rd party COM components for in-house developed OLAP presentation solutions. • Use ActiveX scripts within DTS for complex maneuvers. Exploring solutions employing custom tasks (COM objects using DTS).PublicationsDisaster Recovery and High Availability - Overview at self-published, on blogApril 2011Overview of DR and HA options in SQL 2008Authors: Paul PaivaSkillsMicrosoft SQL ServerSSISVisual StudioDatabase AdministrationT-SQLC#SQLAgile MethodologiesSSRSDatabasesETLQuality AssuranceAccessSoftware Development.NETHow's this translation?Great•Has errorsThanks for your help!EducationMaster of Arts, Camarillo, CAMaster of Arts, TheologyMaster of Arts, Theology
  • Senior Database EngineerTowers WatsonFebruary 2014 – September 2014 (8 months)(Contract)• Database Engineer - Tasked with looking for areas in the database or server that needed performance improvement. - Identified, made suggestions, and wrote code to solve performance bottlenecks. These included finding slow-performing areas in both T-SQL and in the server configuration itself. Introduced using separate file groups, and ferreting out improper use of table variables. - Created library of re-usable objects that help with development, troubleshooting, and application code.SQL Server DBA and Integration ArchitectCity and County of DenverMay 2013 – January 2014 (9 months)(Contract)• Integration Architect - Wrote SSIS packages to move data from Oracle to SQL Server. - Wrote SSIS packages for moving data from legacy systems to newer systems. - Wrote T-SQL for updating an out-of-date database schema to a well normalized one for use by a web application.SQL Server DeveloperDaVitaFebruary 2013 – May 2013 (4 months)(Contract)• Automate the tuning of 2700 SQL Servers - Write scripts to be pushed to all servers. Scripts perform index rebuilding/reorganizing (defrag/reindex), shrinking of runaway log files, DBCC CheckDB.• For Sox compliance, wrote script for getting list of users with level of permissions, including members of Active Directory groups using Powershell.Senior DBA and Database DeveloperWestern UnionDecember 2010 – November 2012 (2 years)(Contract) Asked to create a reporting and analysis system from several secure data feeds. Other departments and teams had attempted the same task but did not succeed due to data anomalies because of the complex nature of the data. The system that I build quickly became the standard from which the other departments would use to check their own data integrity. Responsible for all coding and performance tuning at the server. Developed subsystems for reports and report delivery.I reported to a team of senior-level directors and vice presidents who were the consumers of the system.Senior SQL DeveloperComprehensive Software SystemsAugust 2010 – November 2010 (4 months)(Contract)• Performance tuning in SQL 2008 of T-SQL of a financial trading system that is being prepared for considerably larger volumes of data.• Wrote code for automating SQL Profiler by programmatically defining a SQL Trace, for use by QA personnel, empowering them to quickly trace SQL problems.Senior Production DBAEpsilonDecember 2009 – July 2010 (8 months)• I was the sole DBA and domain administrator supporting 35 developers and 10 business users.• Supporting very large databases (1-2 Terabytes), Analysis Services, Reporting Services.• Production server maintenance. Wrote code to identify performance bottlenecks, backups and disaster recovery planning, capacity planning.• Creation and maintenance of tables with 1+ billion rows using various methods of partition schemes.• Building of new environment with 40 Terabyte capacity. 15 servers per tier (Dev, QA, Prod). Created domain groups and assigned permissions to all users. Reporting Services 2008 R2 configured for scale-out. Analysis Services 2008 R2 configured for scale-out.Database Developer and DBAVail ResortsSeptember 2009 – November 2009 (3 months)(Contract)• Designed and built an SSIS package in SQL 2005 that synchronizes several high-visibility POS standalone databases so that client could sell gift cards to their customers that could be used in multiple locations.• Triggers and stored procedures to manage synchronization with complex T-SQL.Database Developer and DBATSYS iSolutionsNovember 2008 – June 2009 (8 months)(Contract)Ongoing complex T-SQL development for a company which handles large volumes of credit card processing.SSIS packages in SQL 2005 and SQL 2008.Wrote an assembly in C# utilizing SQL SMO for moving large tables.SQL Server Developer and DBAACSJune 2008 – October 2008 (5 months)(Contract)• Wrote back-end code in a managed code environment, working closely with C# developers, debugging in C#. SQL performance tuning of web applications. • Wrote customized table-driven Data Transformation tool for importing client files of various and varying formats. • Wrote code for automating SQL Profiler by programmatically defining a SQL Trace, for use by QA personnel, empowering them to quickly trace SQL problems.SQL Server Developer and DBAMWH ConstructorsDecember 2007 – May 2008 (6 months)(Contract)• ETL development and troubleshooting between Prolog (SQL Server) and JD Edwards’ Enterprise One (DB2).• Technical mentoring for the database administrators of a major project management database (Prolog). Taught staff complex T-SQL, wrote routines for identifying bottlenecks and improving stability. Also scripted backups, restores, and performance tuning.• Wrote software requirements for new ETL tool.Senior Database EngineerStrataviaAugust 2007 – December 2007 (5 months)SQL Server Developer and DBA• Writing code for a multi-platform database monitoring tool. This tool can monitor SQL Server, Oracle, and DB2, and is intended to assist DBAs in large scale monitoring. Querying system tables for predictive analysis, root cause analysis, and DBA automation. • Creation of scripts to identify long processes, hardware or database bottlenecks, fragmentation, query plan analysis.SQL DBA and DeveloperQuality Education DataFebruary 2007 – August 2007 (7 months)(Contract)• Programmatic approach to performance tuning of SQL 2005 and 2000 databases. • Creation of CLR assemblies in SQL 2005 using C#.DBA and Software DeveloperQuiznosDecember 2005 – April 2007 (1 year 5 months)(Contract)• Migrated databases and servers from SQL 2000 to SQL 2005, including conversion of DTS to SSIS. • Database mirroring using SQL 2005 for 200+ Gbyte production databases.• Developed migration and import tools in C#, both ASP and desktop apps. • Extensive report development using MS Reporting Services. • Created a tool using T-SQL, C# ASP.net, and SQL SMO to gather metadata of several database servers to manage the multitude of jobs, DTS packages, database file sizes, disk space, etc. at a glance.Database and Software ArchitectWebroot Software, Inc.March 2005 – March 2006 (1 year 1 month)(Contract)• Designed and implemented high availability database solutions including Windows Clustering and customized Log Shipping in a production environment.• Created T-SQL user-defined functions for encapsulating complex logic needed to resolve data inconsistencies and synchronize bi-centralized data between high-volume MySQL and MS SQL databases.• Made progress towards creating a homogenous environment for accessing data using OpenQuery.Database Administrator and DeveloperSequoia Voting SystemsOctober 2002 – October 2004 (2 years 1 month)• Responsible for all database modeling and programming in the effort to get FEC certification for their latest election software product. • Architectural design of a Customer Relationship Management (CRM) system. • Developed database administration tool in VB.NET using SQL-DMO. • Extensive responsibilities of database backup, restoration, and performance optimization via server and process tuning.Database Consultant and InstructorCoCreative Solutions, LLCMarch 2002 – October 2002 (8 months)• Adjunct instructor for Active Technologies of Boulder, Colorado teaching the core database classes needed for MCDBA, including administration, design, and program¬ming of a SQL Server 2000 database. • Wrote and taught a 1 week course in Advanced Access Programming.• Advised IT staff of Pennsylvania State University on database theory and practices. • Designed and developed the database (SQL 2000) and front end (VB6) designed and developed for two internet-based social clubs.Data Warehouse Developer, Team LeaderWall Street On DemandOctober 1999 – March 2002 (2 years 6 months)• Administered and developed extensive back-end solutions for a large web server farm (50 M hits/day) with extensive use of T-SQL. Special techniques had to be employed to ensure that queries were returned to the high volume web servers in less than 2 seconds. • Made recommendations to other DB developer personnel to modernize legacy database architecture. Mentored junior DB developers and the developer community at large by teaching beginner and advanced database practices. • Wrote a "DB Assist" tool in VB6 using SQL-DMO that scripted objects, had cross-server find capabilities, and created identical logins over multiple servers. • Organized and led a team of 6 persons that redesigned an extensive yet archaic reporting system to use data warehousing and OLAP on SQL 2000 with a web front-end. Created data warehouse and several star schemas from OLTP data with extensive use of DTS. Over 20 cubes were created and used. Began evaluation of 3rd party COM components for in-house developed OLAP presentation solutions. • Use ActiveX scripts within DTS for complex maneuvers. Exploring solutions employing custom tasks (COM objects using DTS).PublicationsDisaster Recovery and High Availability - Overview at self-published, on blogApril 2011Overview of DR and HA options in SQL 2008Authors: Paul PaivaSkillsMicrosoft SQL ServerSSISVisual StudioDatabase AdministrationT-SQLC#SQLAgile MethodologiesSSRSDatabasesETLQuality AssuranceAccessSoftware Development.NETHow's this translation?Great•Has errorsThanks for your help!EducationMaster of Arts, Camarillo, CAMaster of Arts, TheologyMaster of Arts, Theology
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