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  • Customer Service RepresentativeFlorida Belting CompanyOctober 2013 – Present (2 years 9 months)Orlando, Florida AreaFabricating Custom made conveyor belts from the ground up.Working wite">ith a network of very talented people that take pride in what they do.Both craftsmen and engineers, this group of people can meet all industries needs in a very timely manner.Florida Belting Company 11398 Space Blvd.Orlando, FL 32837T: (407) 851 - 0044 (800) 432 - 0940F: (407) 851 - 0056Regional Distribution Center Maintenance SupervisorLowe's Home ImprovementJune 2004 – August 2013 (9 years 3 months)Lowe's Home Improvement - Kissimmee FL 2004 – 2013Regional Distribution Center Maintenance Coach • Maintained 1.5M square foot climate controlled facilite">ity. • Supervised DC Maintenance team of twenty fulltime Team members.• Hired, Trained and provided ongoing feedback and performance reviews.• Dematic conveyor operation, maintenance, trouble shooting, and support.• Support of One Hundred twenty chute Dematic FlexSort slat shoe shipping sorter.• Support of all computer hardware, Scanners, PLC's, Freq-drives etc.• Provided lift truck maintenance of over Two hundred thirty vehicles.• Staffed and oversaw two battery charge and change rooms.• Maintained eleven Ottawa Yard tractors.• Maintained all building, grounds, HVAC, plumbing and electrical.• Utilized 7I Maintenance software for PM’s and Parts inventory.• Maintained monthly budgets and Parts Inventory control.• Oversaw all office and DC housekeeping activite">ities.• Project design and implementation to S.O.P. • Change PLC and RSC programming to meet the needs of the RDC.• Haz-Mat Clean up documentation and various other duties.DC Operations Support CoordinatorWilsons Leather1989 – 2004 (15 years)Distribution Center Operations Support Coordinator 1996 – 2004Supervised four separate ite">departments wite">ith ten fulltime associates.Receiving, DC Help-desk, Control Room and Maintenance.Directed all Support aspects of DC operations for leading leather goods retailer, Consistently maintained a $150,000.00 annual maintenance budget also Capite">itol projects. Increased pallet storage locations from 2265 to 4025 in same square Footage by implementing wire guided lift trucks. Increased productivite">ity in case picking from 60 unite">its an hour to over 300 an hour through system and process improvements. Increased garment carton throughput from 10 cartons a minute to 14 a minute. Increased picking productivite">ity from 70 unite">its an hour to over 200 hour. Planned designed and implemented a 1085 station Pack to Light Area. Assisted in the installation of Retek’s WMS systems in both Maple Grove MN and Las Vegas NV DC’s. WMS beta test site">ite for JDA’s, WCC, and Retek’s RDM and DMS. Core member of the E-Commerce Implementation Team.Training Coordinator 1994 – 1996 Arranged, scheduled and facilite">itated PC training for all department Supervisors and Team ite">ite">ite">Leads. Provided Telxon radio frequency unite">it (RF) training to all new and existing associates. Trained department trainers on proper WMS procedures and created the DC helpdesk. Created all training materials for the Distribution Center. Implemented computer based training for forklift certifications.WMS Transite">ition Coordinator 1993 – 1994Coordinated all testing and implementation of new Warehouse Management System. Designed, ordered and implemented new bar-coded ID tags, labels and markers for the Distribution Center. Reduced the need for consultants. Worked closely wite">ith Logistics, DC Operations, I.T., and the WMS source vendor and contract programmers. Testing and Implementation of all WMS change requests.Second Shift Operations Supervisor 1989 – 1993Shipping Lead 1989 – 1989Warehouse ManagerEdwin Scott Ind (Canda Fashions)June 1986 – May 1989 (3 years)Edwin Scott Ind (Canda Fashions) was a Subsidiary of WESCOTT FASHIONS LTD. in Winnipeg, Manite">itoba Canada 1150 Fife StWinnipeg, MB, Canada R2X 2Z4Supervision of 11 full-time associates and two truck drivers.Two full-time Garment Cutters Responsible for hiring, training and dismissing of DC associates.Negotiated wite">ith freight carriers for lowest rates, filed claims.Generated Canadian Customs documents for cross boarder shipments.Kept maintenance schedules for company trucks.Provided Maintenance to 24 Retail stores and Distribution Center.Installed P.O.S computers in all retail stores and provided support.Complete set up of new stores and tear down of closed stores in five state areas.Assistant Warehouse ManagerR & L Distributing IncJanuary 1982 – May 1986 (4 years 5 months)Supervision of four to six full-time associates.Inventory ControlFilled orders from stock drove forklift, loaded and unloaded trucks.General maintenance and restock.Verifed driver manifestsVolunteer Experience & CausesOpportunite">ities Gary is looking for:Joining a nonprofite">it boardCertificationsElectrical Safe Work PracticesLewellyn TechnologyJanuary 2010 – PresentProgrammable Logic controllers at National Technology Transfer IncOctober 2005 – PresentRSCC TRAININGDematic North AmericaJuly 2006 – PresentLEADERSHIP FORUM ILowe's Companies, Inc.September 2006 – PresentLEADERSHIP TRAININGLowe's Companies, Inc.September 2005 – PresentWORKPLACE HARASSMENT TRAINING PROGRAMLowe's Companies, Inc.September 2007 – PresentSkillsTeam BuildingTime ManagementMicrosoft OfficeRetailMerchandisingPowerPointCustomer ServiceLeadershipSupply ChainInventory ControlTrainingProcess ImprovementLogisticsSoftware DocumentationTeam LeadershipSee 21+TroubleshootingWarehouse ManagementDistribution Center OperationsBudgetsWarehousingInventory ManagementForklift OperatorShippingProcess SchedulerSupervisory SkillsPurchasingCustomer SatisfactionOperations ManagementProject PlanningSupply Chain ManagementManagementSalesContinuous ImprovementNegotiationForklift OperationWarehouse Management SystemsSee lessHow's this translation?Great•Has errorsThanks for your help!EducationLewellyn Technology, Electrical Safe Work Practices, Electrical Safe Work Practices
  • Regional Distribution Center Maintenance SupervisorLowe's Home ImprovementJune 2004 – August 2013 (9 years 3 months)Lowe's Home Improvement - Kissimmee FL 2004 – 2013Regional Distribution Center Maintenance Coach • Maintained 1.5M square foot climate controlled facilite">ity. • Supervised DC Maintenance team of twenty fulltime Team members.• Hired, Trained and provided ongoing feedback and performance reviews.• Dematic conveyor operation, maintenance, trouble shooting, and support.• Support of One Hundred twenty chute Dematic FlexSort slat shoe shipping sorter.• Support of all computer hardware, Scanners, PLC's, Freq-drives etc.• Provided lift truck maintenance of over Two hundred thirty vehicles.• Staffed and oversaw two battery charge and change rooms.• Maintained eleven Ottawa Yard tractors.• Maintained all building, grounds, HVAC, plumbing and electrical.• Utilized 7I Maintenance software for PM’s and Parts inventory.• Maintained monthly budgets and Parts Inventory control.• Oversaw all office and DC housekeeping activite">ities.• Project design and implementation to S.O.P. • Change PLC and RSC programming to meet the needs of the RDC.• Haz-Mat Clean up documentation and various other duties.DC Operations Support CoordinatorWilsons Leather1989 – 2004 (15 years)Distribution Center Operations Support Coordinator 1996 – 2004Supervised four separate ite">departments wite">ith ten fulltime associates.Receiving, DC Help-desk, Control Room and Maintenance.Directed all Support aspects of DC operations for leading leather goods retailer, Consistently maintained a $150,000.00 annual maintenance budget also Capite">itol projects. Increased pallet storage locations from 2265 to 4025 in same square Footage by implementing wire guided lift trucks. Increased productivite">ity in case picking from 60 unite">its an hour to over 300 an hour through system and process improvements. Increased garment carton throughput from 10 cartons a minute to 14 a minute. Increased picking productivite">ity from 70 unite">its an hour to over 200 hour. Planned designed and implemented a 1085 station Pack to Light Area. Assisted in the installation of Retek’s WMS systems in both Maple Grove MN and Las Vegas NV DC’s. WMS beta test site">ite for JDA’s, WCC, and Retek’s RDM and DMS. Core member of the E-Commerce Implementation Team.Training Coordinator 1994 – 1996 Arranged, scheduled and facilite">itated PC training for all department Supervisors and Team ite">ite">ite">Leads. Provided Telxon radio frequency unite">it (RF) training to all new and existing associates. Trained department trainers on proper WMS procedures and created the DC helpdesk. Created all training materials for the Distribution Center. Implemented computer based training for forklift certifications.WMS Transite">ition Coordinator 1993 – 1994Coordinated all testing and implementation of new Warehouse Management System. Designed, ordered and implemented new bar-coded ID tags, labels and markers for the Distribution Center. Reduced the need for consultants. Worked closely wite">ith Logistics, DC Operations, I.T., and the WMS source vendor and contract programmers. Testing and Implementation of all WMS change requests.Second Shift Operations Supervisor 1989 – 1993Shipping Lead 1989 – 1989Warehouse ManagerEdwin Scott Ind (Canda Fashions)June 1986 – May 1989 (3 years)Edwin Scott Ind (Canda Fashions) was a Subsidiary of WESCOTT FASHIONS LTD. in Winnipeg, Manite">itoba Canada 1150 Fife StWinnipeg, MB, Canada R2X 2Z4Supervision of 11 full-time associates and two truck drivers.Two full-time Garment Cutters Responsible for hiring, training and dismissing of DC associates.Negotiated wite">ith freight carriers for lowest rates, filed claims.Generated Canadian Customs documents for cross boarder shipments.Kept maintenance schedules for company trucks.Provided Maintenance to 24 Retail stores and Distribution Center.Installed P.O.S computers in all retail stores and provided support.Complete set up of new stores and tear down of closed stores in five state areas.Assistant Warehouse ManagerR & L Distributing IncJanuary 1982 – May 1986 (4 years 5 months)Supervision of four to six full-time associates.Inventory ControlFilled orders from stock drove forklift, loaded and unloaded trucks.General maintenance and restock.Verifed driver manifestsVolunteer Experience & CausesOpportunite">ities Gary is looking for:Joining a nonprofite">it boardCertificationsElectrical Safe Work PracticesLewellyn TechnologyJanuary 2010 – PresentProgrammable Logic controllers at National Technology Transfer IncOctober 2005 – PresentRSCC TRAININGDematic North AmericaJuly 2006 – PresentLEADERSHIP FORUM ILowe's Companies, Inc.September 2006 – PresentLEADERSHIP TRAININGLowe's Companies, Inc.September 2005 – PresentWORKPLACE HARASSMENT TRAINING PROGRAMLowe's Companies, Inc.September 2007 – PresentSkillsTeam BuildingTime ManagementMicrosoft OfficeRetailMerchandisingPowerPointCustomer ServiceLeadershipSupply ChainInventory ControlTrainingProcess ImprovementLogisticsSoftware DocumentationTeam LeadershipSee 21+TroubleshootingWarehouse ManagementDistribution Center OperationsBudgetsWarehousingInventory ManagementForklift OperatorShippingProcess SchedulerSupervisory SkillsPurchasingCustomer SatisfactionOperations ManagementProject PlanningSupply Chain ManagementManagementSalesContinuous ImprovementNegotiationForklift OperationWarehouse Management SystemsSee lessHow's this translation?Great•Has errorsThanks for your help!EducationLewellyn Technology, Electrical Safe Work Practices, Electrical Safe Work Practices
English
  • Process Consultant DS ServicesJune 2016 – Present (1 month)Greater Atlanta AreaSr. Project Manager - ite">IT (Contract)InterContinental Hotels Group (IHG®)November 2015 – April 2016 (6 months)Greater Atlanta AreaManaged monthly Salesforce.com application maintenance and enhancements releases, and oversaw capite">ital projects.-Led a software development team of seven technical ite">ite">ite">leads wite">ith both onshore and offshore resources, to support various customized Salesforce.com applications for Enterprise Sales Solutions wite">ithin Global Technology.-Participated in weekly Scrum and Kanban sessions, working wite">ith Product Owners and technical team to support maintenance / enhancements for custom Salesforce.com applications.-Conducted sprint planning, retrospectives, and release planning for monthly releases.-Managed various department Operating and Capite">ital project budgets totaling over $4M.-Directed internal / vendor teams for a Master Data Management upgrade – integrating wite">ith SFDC application.-Provided guidance and support for project inite">itiating activite">ities for a large $2M Salesforce.com Capite">ital project to modernize and expand capabilite">ities to support the World Wide Sales inite">itiatives.-Utilized both waterfall and agile methodologies to implement a hybrid SDLC delivery approach.-Created Salesforce.com requirements traceabilite">ity matrix utilizing SharePoint custom lists.-Communicated Salesforce.com release information and changes to the Platform Owner and Product Owners.-Compiled weekly Salesforce.com system reports to monite">itor technical changes and user adoption for Outlook to Salesforce.com functionalite">ity.-Attended Salesforce.com vendor demos, i.e.: LightningSr. Technical Project Manager / Process Manager / Sr. Business Analyst (Contract)Cox CommunicationsJuly 2014 – September 2015 (1 year 3 months)Greater Atlanta AreaLed projects involving the company’s Technology Transformation inite">itiative and managed infrastructure enabling projects.-Developed and managed support plan for a Field Time Tracking project to on board over 2000 employees to the PeopleSoft system to track GROW project labor, which resulted in an increase of $8M to capite">ital expendite">itures (Capex) in the first half of 2015, wite">ith an estimated overall improvement of $16M for the year.-Researched and identified gaps wite">ithin eight complex Time Tracking scenarios impacting department budgets and provided both interim and long term solutions that would automate aspects of the processes and increase productivite">ity.-Led a SharePoint Platform Enablement project to create the inite">itial framework for governance and a Center of Excellence, as the inite">itial stage to advance Enterprise Content and Knowledge Management road map; aligned project dependencies wite">ith a SharePoint upgrade / migration project.-Established scope and led requirements gathering sessions for a Project Asset Library leveraging SharePoint 2013SharePoint Analyst / Technical Project LeadThe Home DepotAugust 2012 – July 2014 (2 years)Greater Atlanta AreaImplemented SharePoint and InfoPath development projects utilizing agile methodologies; worked across multiple LOBs and ite">departments as part of the Online Contact Centers division.-Improved customer relations and reduced negative impact by implementing and developing over 12 processes which streamlined practices and improved communication for call center operations.-Led a changeover inite">itiative for Major Appliance Returned Goods Authorization process from an Excel based, manual procedure to real time process leveraging SharePoint / InfoPath which resulted in reduction in refund timing from weeks to 1-2 days. -Reduced email churn and improved response time to internal requests from other Home Depot ite">departments to the Online Contact Center by leading the creation and implementation of an "Action Needed" real time solution. -Technical Project Lead on formation of an intranet for the Online Contact Center division to streamline communications for over 1400 users.Program Coordinator / Project Manager (Contract)Autotrader USApril 2012 – May 2012 (2 months)Greater Atlanta AreaSoutheast Regional Coordinator, Sales OperationsExperis NederlandMarch 2011 – March 2012 (1 year 1 month)Greater Atlanta AreaRegional Salesforce Administrator and SharePoint Site">ite Collection Administrator. Executed operational support for the Southeast region, supporting over 20 executive-level managers.-Provided Salesforce.com support for regional sales operations:o Handled setting up new users, user training, user maintenance, profiles, securite">ityo Managed Data cleansing, de-dupping data, merging recordso Verified correct data wite">ith Sales team, provided exception reporting on data/metrics complianceo Created, managed and launched monthly Email Campaigns for the regiono Built reports for Business Development Managers (BDMs), Practice Leaders, and Executiveso Built Dashboards for various views of data for BDMs, Sales Director, Practice Leaderso Worked to cleanse data, train users, and prepare for migration to new Salesforce.com orgo Developed and implemented training for sales teamso Created complex prospecting reports for Lead Generation team-Successfully planned and executed over ten marketing events including Executive Roundtables, Speaking Events, Dinners, Lunches, and Conferences.-Key contributor to the development of over 20 Request for Proposals (RFPs). -Directed on boarding of over ten Business Development Managers.Sr. Sales Administrator/Project Lead (Spherion)MicrosoftMarch 2008 – February 2011 (3 years)Greater Atlanta AreaKey SharePoint SME; Supported over 30 sales people, the Global Director, and Account/Team Managers on various sales operations projects.-Led internal projects to streamline processes leveraging SharePoint / InfoPath for booking rooms and catering reservations for C-Level sales presentations.-Received numerous awards for streamlining processes including STAR Recognite">ition Award (Spherion).-Maintained and oversaw the health of data in Dynamics and Siebel CRM.SharePoint Site">ite Collection ServicesSharePoint Freelance Work2006 – 2009 (3 years)Greater Atlanta AreaSharePoint Site">ite Collection administration and configuration for small businesses. Admin and project management outsourcing.Operating PartnerMix & Mingle, LLC2007 – 2008 (1 year)Owned an upscale restaurant wite">ith a modern approach to dining wite">ith $1M+ anticipated annual sales revenues.-Developed restaurant concept and business plan; secured investors and municipal licensing.-Managed vendor companies and contractors during project build out. Project Manager / BA / Application ConsultantAxent Systems, LLC2003 – 2006 (3 years)Greater Atlanta AreaSucceeded in developing a custom POS / Back Office software application for a hospite">italite">ity focused technology start-up.-Oversaw a multi-year end-to-end project wite">ith direct responsibilite">ity for $1M+ budget.-Managed a team of 7+ virtual consultants. -Developed the framework to pilot the product in the NE Florida region.Project ConsultantBig Small Town Restaurant Productions, LLC2000 – 2003 (3 years)Greater New York Cite">ity AreaProject Consultantcb5 Restaurant Group1999 – 2000 (1 year)CertificationsProject Management ProfessionalProject Management Instite">itute, License PMP #1705949April 2014 – April 2017Scrum Fundamentals Certified (SFC) at SCRUMstudy - Accredite">itation Body for Scrum and AgileAugust 2014 – PresentHonors & Awards2015 Synergy Award - Process Category - Technology OrganizationCox Communications
  • Sr. Project Manager - ite">IT (Contract)InterContinental Hotels Group (IHG®)November 2015 – April 2016 (6 months)Greater Atlanta AreaManaged monthly Salesforce.com application maintenance and enhancements releases, and oversaw capite">ital projects.-Led a software development team of seven technical ite">ite">ite">leads wite">ith both onshore and offshore resources, to support various customized Salesforce.com applications for Enterprise Sales Solutions wite">ithin Global Technology.-Participated in weekly Scrum and Kanban sessions, working wite">ith Product Owners and technical team to support maintenance / enhancements for custom Salesforce.com applications.-Conducted sprint planning, retrospectives, and release planning for monthly releases.-Managed various department Operating and Capite">ital project budgets totaling over $4M.-Directed internal / vendor teams for a Master Data Management upgrade – integrating wite">ith SFDC application.-Provided guidance and support for project inite">itiating activite">ities for a large $2M Salesforce.com Capite">ital project to modernize and expand capabilite">ities to support the World Wide Sales inite">itiatives.-Utilized both waterfall and agile methodologies to implement a hybrid SDLC delivery approach.-Created Salesforce.com requirements traceabilite">ity matrix utilizing SharePoint custom lists.-Communicated Salesforce.com release information and changes to the Platform Owner and Product Owners.-Compiled weekly Salesforce.com system reports to monite">itor technical changes and user adoption for Outlook to Salesforce.com functionalite">ity.-Attended Salesforce.com vendor demos, i.e.: LightningSr. Technical Project Manager / Process Manager / Sr. Business Analyst (Contract)Cox CommunicationsJuly 2014 – September 2015 (1 year 3 months)Greater Atlanta AreaLed projects involving the company’s Technology Transformation inite">itiative and managed infrastructure enabling projects.-Developed and managed support plan for a Field Time Tracking project to on board over 2000 employees to the PeopleSoft system to track GROW project labor, which resulted in an increase of $8M to capite">ital expendite">itures (Capex) in the first half of 2015, wite">ith an estimated overall improvement of $16M for the year.-Researched and identified gaps wite">ithin eight complex Time Tracking scenarios impacting department budgets and provided both interim and long term solutions that would automate aspects of the processes and increase productivite">ity.-Led a SharePoint Platform Enablement project to create the inite">itial framework for governance and a Center of Excellence, as the inite">itial stage to advance Enterprise Content and Knowledge Management road map; aligned project dependencies wite">ith a SharePoint upgrade / migration project.-Established scope and led requirements gathering sessions for a Project Asset Library leveraging SharePoint 2013SharePoint Analyst / Technical Project LeadThe Home DepotAugust 2012 – July 2014 (2 years)Greater Atlanta AreaImplemented SharePoint and InfoPath development projects utilizing agile methodologies; worked across multiple LOBs and ite">departments as part of the Online Contact Centers division.-Improved customer relations and reduced negative impact by implementing and developing over 12 processes which streamlined practices and improved communication for call center operations.-Led a changeover inite">itiative for Major Appliance Returned Goods Authorization process from an Excel based, manual procedure to real time process leveraging SharePoint / InfoPath which resulted in reduction in refund timing from weeks to 1-2 days. -Reduced email churn and improved response time to internal requests from other Home Depot ite">departments to the Online Contact Center by leading the creation and implementation of an "Action Needed" real time solution. -Technical Project Lead on formation of an intranet for the Online Contact Center division to streamline communications for over 1400 users.Program Coordinator / Project Manager (Contract)Autotrader USApril 2012 – May 2012 (2 months)Greater Atlanta AreaSoutheast Regional Coordinator, Sales OperationsExperis NederlandMarch 2011 – March 2012 (1 year 1 month)Greater Atlanta AreaRegional Salesforce Administrator and SharePoint Site">ite Collection Administrator. Executed operational support for the Southeast region, supporting over 20 executive-level managers.-Provided Salesforce.com support for regional sales operations:o Handled setting up new users, user training, user maintenance, profiles, securite">ityo Managed Data cleansing, de-dupping data, merging recordso Verified correct data wite">ith Sales team, provided exception reporting on data/metrics complianceo Created, managed and launched monthly Email Campaigns for the regiono Built reports for Business Development Managers (BDMs), Practice Leaders, and Executiveso Built Dashboards for various views of data for BDMs, Sales Director, Practice Leaderso Worked to cleanse data, train users, and prepare for migration to new Salesforce.com orgo Developed and implemented training for sales teamso Created complex prospecting reports for Lead Generation team-Successfully planned and executed over ten marketing events including Executive Roundtables, Speaking Events, Dinners, Lunches, and Conferences.-Key contributor to the development of over 20 Request for Proposals (RFPs). -Directed on boarding of over ten Business Development Managers.Sr. Sales Administrator/Project Lead (Spherion)MicrosoftMarch 2008 – February 2011 (3 years)Greater Atlanta AreaKey SharePoint SME; Supported over 30 sales people, the Global Director, and Account/Team Managers on various sales operations projects.-Led internal projects to streamline processes leveraging SharePoint / InfoPath for booking rooms and catering reservations for C-Level sales presentations.-Received numerous awards for streamlining processes including STAR Recognite">ition Award (Spherion).-Maintained and oversaw the health of data in Dynamics and Siebel CRM.SharePoint Site">ite Collection ServicesSharePoint Freelance Work2006 – 2009 (3 years)Greater Atlanta AreaSharePoint Site">ite Collection administration and configuration for small businesses. Admin and project management outsourcing.Operating PartnerMix & Mingle, LLC2007 – 2008 (1 year)Owned an upscale restaurant wite">ith a modern approach to dining wite">ith $1M+ anticipated annual sales revenues.-Developed restaurant concept and business plan; secured investors and municipal licensing.-Managed vendor companies and contractors during project build out. Project Manager / BA / Application ConsultantAxent Systems, LLC2003 – 2006 (3 years)Greater Atlanta AreaSucceeded in developing a custom POS / Back Office software application for a hospite">italite">ity focused technology start-up.-Oversaw a multi-year end-to-end project wite">ith direct responsibilite">ity for $1M+ budget.-Managed a team of 7+ virtual consultants. -Developed the framework to pilot the product in the NE Florida region.Project ConsultantBig Small Town Restaurant Productions, LLC2000 – 2003 (3 years)Greater New York Cite">ity AreaProject Consultantcb5 Restaurant Group1999 – 2000 (1 year)CertificationsProject Management ProfessionalProject Management Instite">itute, License PMP #1705949April 2014 – April 2017Scrum Fundamentals Certified (SFC) at SCRUMstudy - Accredite">itation Body for Scrum and AgileAugust 2014 – PresentHonors & Awards2015 Synergy Award - Process Category - Technology OrganizationCox Communications
English, French
  • General Manager - Information TechnologyUnion Assurance General Ltd. | Fairfax CompanyApril 2015 – Present (1 year 3 months)Head of Information TechnologyUnion Assurance General Limite">ited.,January 2015 – March 2015 (3 months)As per the IBSL regulations the composite">ite insurance companies in Sri Lanka seperated their life and general businesses and, Union Assurance General Limite">ited is the General arm of the Union Assurance Plc., which was subsequently acquired by Fairfax Asia Ltd., which is a subsidiary of Fairfax Financial Holdings Limite">ited.Assistant General Manager - Information TechnologyUnion Assurance PLCMay 2011 – December 2014 (3 years 8 months)Conducts enterprise-wide information technology planning. Consults wite">ith the General Manager and senior management to identify and priorite">itize the information technology needs of the Organization. Develops, coordinates, guides and maintains ite">IT systems strategic and operational plans in support of the overall organization’s business direction. Provides advice and leadership on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.Communicates ite">IT plans, policies and technology trends throughout the organization. Promotes and oversees relationships of ite">IT resources and external entite">ities (e.g., Other ite">Departments, Insurance Advisors, Vendors and the relevant Organizations.)Maintains a knowledge and understanding of current and emerging technologies equipment and systems. Keeps current on issues, practices and procedures in technical areas.Plans, ite">ite">ite">leads, organizes and controls all projects related to selection, acquisite">ition, development and installation of major information systems for the organization. Develops and maintains enterprise ite">IT policies and procedures to ensure the protection of enterprise ite">IT assets and the integrite">ity, securite">ity and privacy of information entrusted to or maintained by the organization. Develops and maintains an enterprise-wide business recovery plan to ensure timely and effective restoration of ite">IT services in the event of a disaster.Conducts human resource management of all ite">IT employees including interviewing, hiring, and performance management.Develops and maintains an annual operating and capite">ital budget for network information and technology systems operations. Maintains contact wite">ith ite">IT suppliers and maintains knowledge of current/ future technology, equipment, prices and terms of agreements. Evaluates alternatives, performs appropriate cost benefite">it analysis and recommends solutions balancing costs, qualite">ity and acceptable risks.Manager DeliveryVirtusaJuly 2006 – May 2011 (4 years 11 months)Played the role of Project Manager, Senior Project Manager and Account Manager for US, UK base BFSI organizations.Group ite">IT HeadCapite">ital Reach Group (Presently Softlogic Finance Ltd)2005 – 2006 (1 year)Former subsidiary of Vanik Group of Companies. This is taken over by Softlogic and currently goes as Softlogic Finance Ltd.Asst. Vice President - ite">ITVANIK INFORMATION TECHNOLOGIES (PVT) LTD2001 – 2005 (4 years)Snr. Manager ite">ITLB Finance Ltd.1999 – 2001 (2 years)Snr. Manager - ite">ITVanik Incorporation Ltd.1994 – 1999 (5 years)Analyst ProgrammerInformatics (PVT) Ltd1992 – 1994 (2 years)ProjectsBrite">itishTelecom-ApplicationSupport & MaintenanceStarting September 2010Team members: Clement Jayaraj Fernandopulle, Sujeewa Dharmasena, Asela Senanayake, Chamila MihiripennaCertificationsite">ITIL Foundation - Version 3APM Group, License 02368720-01-YVDVDecember 2010 – PresentProject Management Professional (PMP) at Project Management Instite">itute, License 1703457March 2014 – PresentLanguagesSinhaleseEnglishSkillsAgile MethodologiesSDLCSoftware Project ManagementRequirements AnalysisBusiness Analysisite">IT Service Management (ite">ITIL)Program ManagementSoftware Qualite">ity AssuranceTeam ManagementWeb ServicesLeadershipSoftware DevelopmentRisk ManagementManagementERPSee 18+CRMInformation TechnologyPre-salesite">IT StrategyTrainingVendor ManagementBusiness IntelligenceStrategyPMPBusiness ProcessTeam LeadershipRequirements GatheringBankingOutsourcingBusiness Process ImprovementProject Portfolio ManagementSoftware Development Life Cycle (SDLC)Software Development Life Cycle (SDLC)See lessHow's this translation?Great•Has errorsThanks for your help!EducationPostgraduate Instite">itute of Management (PIM)MBA, Business AdministrationMBA, Business Administration
  • Head of Information TechnologyUnion Assurance General Limite">ited.,January 2015 – March 2015 (3 months)As per the IBSL regulations the composite">ite insurance companies in Sri Lanka seperated their life and general businesses and, Union Assurance General Limite">ited is the General arm of the Union Assurance Plc., which was subsequently acquired by Fairfax Asia Ltd., which is a subsidiary of Fairfax Financial Holdings Limite">ited.Assistant General Manager - Information TechnologyUnion Assurance PLCMay 2011 – December 2014 (3 years 8 months)Conducts enterprise-wide information technology planning. Consults wite">ith the General Manager and senior management to identify and priorite">itize the information technology needs of the Organization. Develops, coordinates, guides and maintains ite">IT systems strategic and operational plans in support of the overall organization’s business direction. Provides advice and leadership on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.Communicates ite">IT plans, policies and technology trends throughout the organization. Promotes and oversees relationships of ite">IT resources and external entite">ities (e.g., Other ite">Departments, Insurance Advisors, Vendors and the relevant Organizations.)Maintains a knowledge and understanding of current and emerging technologies equipment and systems. Keeps current on issues, practices and procedures in technical areas.Plans, ite">ite">ite">leads, organizes and controls all projects related to selection, acquisite">ition, development and installation of major information systems for the organization. Develops and maintains enterprise ite">IT policies and procedures to ensure the protection of enterprise ite">IT assets and the integrite">ity, securite">ity and privacy of information entrusted to or maintained by the organization. Develops and maintains an enterprise-wide business recovery plan to ensure timely and effective restoration of ite">IT services in the event of a disaster.Conducts human resource management of all ite">IT employees including interviewing, hiring, and performance management.Develops and maintains an annual operating and capite">ital budget for network information and technology systems operations. Maintains contact wite">ith ite">IT suppliers and maintains knowledge of current/ future technology, equipment, prices and terms of agreements. Evaluates alternatives, performs appropriate cost benefite">it analysis and recommends solutions balancing costs, qualite">ity and acceptable risks.Manager DeliveryVirtusaJuly 2006 – May 2011 (4 years 11 months)Played the role of Project Manager, Senior Project Manager and Account Manager for US, UK base BFSI organizations.Group ite">IT HeadCapite">ital Reach Group (Presently Softlogic Finance Ltd)2005 – 2006 (1 year)Former subsidiary of Vanik Group of Companies. This is taken over by Softlogic and currently goes as Softlogic Finance Ltd.Asst. Vice President - ite">ITVANIK INFORMATION TECHNOLOGIES (PVT) LTD2001 – 2005 (4 years)Snr. Manager ite">ITLB Finance Ltd.1999 – 2001 (2 years)Snr. Manager - ite">ITVanik Incorporation Ltd.1994 – 1999 (5 years)Analyst ProgrammerInformatics (PVT) Ltd1992 – 1994 (2 years)ProjectsBrite">itishTelecom-ApplicationSupport & MaintenanceStarting September 2010Team members: Clement Jayaraj Fernandopulle, Sujeewa Dharmasena, Asela Senanayake, Chamila MihiripennaCertificationsite">ITIL Foundation - Version 3APM Group, License 02368720-01-YVDVDecember 2010 – PresentProject Management Professional (PMP) at Project Management Instite">itute, License 1703457March 2014 – PresentLanguagesSinhaleseEnglishSkillsAgile MethodologiesSDLCSoftware Project ManagementRequirements AnalysisBusiness Analysisite">IT Service Management (ite">ITIL)Program ManagementSoftware Qualite">ity AssuranceTeam ManagementWeb ServicesLeadershipSoftware DevelopmentRisk ManagementManagementERPSee 18+CRMInformation TechnologyPre-salesite">IT StrategyTrainingVendor ManagementBusiness IntelligenceStrategyPMPBusiness ProcessTeam LeadershipRequirements GatheringBankingOutsourcingBusiness Process ImprovementProject Portfolio ManagementSoftware Development Life Cycle (SDLC)Software Development Life Cycle (SDLC)See lessHow's this translation?Great•Has errorsThanks for your help!EducationPostgraduate Instite">itute of Management (PIM)MBA, Business AdministrationMBA, Business Administration
Sinhalese, English
English, Urdu
  • Market Project ManagerMercy Regional Medical CenterDecember 2014 – Present (1 year 7 months)Manages all capite">ital projects that are approved by the Finance Review Panel (FRP). Prepares or solicite">its all necessary drawings for facilite">ities improvement and for the installation, replacement of equipment and utilite">ities. Prepares requests for proposals on outside contracted and in-house projects and coordinates the bidding and the contractor selection process following all OSHA, State and Federal regulatory codes and building standards. Supervises the entire project, measures contractor performance, ite">ite">ite">leads user cadence teams, provides periodic updates, communicates wite">ith contractors, manages Change Order requests, and monite">itors spend levels to assure compliance to capite">ital dollars authorized. Provides assistance to the RMC Vice President of Support Services in the periodic communication of the project status to Senior Leaders and Board Members. Provides assistance to the Regional Supply Chain Director in achieving Diverse Spend dollars goals.Project CoordinatorMercy Regional Medical CenterOctober 2013 – November 2014 (1 year 2 months)Project Coordinator is responsible for managing construction and maintenance projects at Mercy Regional Medical Center and satellite">ite offices. Prepares all necessary drawings for facilite">ities improvement, the installation/ replacement of equipment and utilite">ities. Prepares requests for proposals on in-house projects and coordinates the bidding and the contractor selection process. Provides oversight of the schedules and end-user and stakeholder interface during the course of designated projects. Familiar wite">ith OSHA Regulations, State and Federal regulatory codes and building standards. Assigns work to Maintenance staff for survey preparedness. Provides assistance to the Director of Facilite">ities in the day to day operations of the Maintenance Department. Provides department representation on commite">ittees and other events.Clinical Relationship ManagerCatholic Health PartnersJanuary 2011 – January 2014 (3 years 1 month)Clinical Relationship Manager is responsible for fite">itting clinical system needs to the enterprise services, designs, and solutions. Responsible for bringing structure and formalization of requirements into this process by breaking down communication barriers between clinical stakeholders and application support. Accountable for linking transformation improvement inite">itiatives to the systems strategic goals and growth inite">itiatives. Proactively gathers customer requirements, and discovers barriers to meeting the requirements. Customers comprise multiple stakeholders including, but, not limite">ited to: patients, physicians, and external organizations. Cultivating strong relationships of trust wite">ith medical staff, employees, external customers, and ancillary leaders has resulted in standardize system inite">itiatives. Report results and issues to various audiences from key executives to the process team and ensures timely completion of all projects followed by timely communication wite">ithin ite">departments and the hospite">itals. Responsible for successful planning, coordinating, managing and execution of all ite">IT projects.Physician Support SpecialistInformation and Process ServicesOctober 2008 – January 2011 (2 years 4 months)Physician Support Specialist is responsible for supporting the physician communite">ity and ite">its technology needs. Overall process and operational transformation efforts to improve the services provided to the physician communite">ities in the Lorain and Oberlin Ohio region.Cath Lab Systems AdministratorCommunite">ity Health PartnersJuly 2005 – October 2008 (3 years 4 months)Cardiac Catherization Systems Administrator was responsible for maintaining, supporting, planning, and implementing technology used in the Cardiac Catherization Lab at Mercy Regional in Lorain. Was a liaison for providers and clinical staff when issues wite">ith technology occurred. Worked wite">ith Qualite">ity team to report clinical findings to national databases. Coordinated the prompt resolution of problems relating to radiographic equipment and software interfaces between providers and technical staff. Quick learn on a steep learning curve that encompasses both staffing and technical issues in the Cardiac Catherization Lab.Support SpecialistHumilite">ity of Mary Information SystemsSeptember 2001 – July 2005 (3 years 11 months)Support Specialist was responsible for addressing ite">IT issues at Mercy Regional Medical Center in Lorain, Mercy Allen Medical Center in Oberlin, and 40 remote site">ites in Lorain County. Support Specialists were also responsible for project management and became subject matter experts in specific software’s.CoursesFranklin Universite">ityBusiness Administration wite">ith focus on operationsBusiness Administration wite">ith focus on operationsProjectsEpic Ambulatory and InpatientJanuary 2010 – May 2012Team members: Kristin Betzel, CHPite">it reources, Epic, Mangement and Leadership of the Hospite">italsBusiness Continuite">ityStarting May 2011Disaster recovery planning that would allow each department to continue operations after an issue created a challenge to complete normal business functions.Team members: Kristin Betzel, CHPite">it, Avulation, Managment and Leadership from four hospite">italsPhysician practice on-boardingOctober 2008 – January 2011Onboarding includes assuring that network infrastructure and computer hardware is in place, the creation of accounts for all providers and office staff, and appropriate training is conducted for business and clinical applications. Practice on boarding also involves the coordination of efforts wite">ith other hospite">ital ite">departments, such as Laboratory, Radiology and back office functions such as billing.Team members: Kristin Betzel, CHPite">it, Management and Leadership from hospite">italsSkillsEMREpic SystemsHealthcare Information TechnologyAmbulatoryEHRSoftware DocumentationRevenue CyclePhysician RelationsInpatientHL7Healthcare ManagementClinical ResearchCPOEInformaticsNursingSee 28+HealthcareHIPAAHome CareHospite">italsMedite">itechProject ManagementLeadershipStrategic PlanningCernerManaged CareMedicareHealthcare ConsultingPatient SafetyProcess ImprovementRelationship ManagementHealthcare IndustryPACSPhysiciansRadiologyPractice ManagementRevenue Cycle ManagementMedical BillingQualite">ity ImprovementSoftware ImplementationMedical RecordsDocumentationsAmbulatory CareMedical CodingSee lessHow's this translation?Great•Has errorsThanks for your help!EducationFranklin Universite">ityBachelors, Business AdministrationBachelors, Business Administration2008 – 2011Lorain County Communite">ity CollegeAssociates, Police ScienceAssociates, Police Science1991 – 1994CertificationsCertified Healthcare Facilite">ity Manager at American Hospite">ital AssociationJanuary 2016 – PresentCertified Professional CoderAmerican Academy of Professional Coder, License 01045176May 2006 – PresentOrganizationsAmerican Society for Healthcare Engineering
  • Project CoordinatorMercy Regional Medical CenterOctober 2013 – November 2014 (1 year 2 months)Project Coordinator is responsible for managing construction and maintenance projects at Mercy Regional Medical Center and satellite">ite offices. Prepares all necessary drawings for facilite">ities improvement, the installation/ replacement of equipment and utilite">ities. Prepares requests for proposals on in-house projects and coordinates the bidding and the contractor selection process. Provides oversight of the schedules and end-user and stakeholder interface during the course of designated projects. Familiar wite">ith OSHA Regulations, State and Federal regulatory codes and building standards. Assigns work to Maintenance staff for survey preparedness. Provides assistance to the Director of Facilite">ities in the day to day operations of the Maintenance Department. Provides department representation on commite">ittees and other events.Clinical Relationship ManagerCatholic Health PartnersJanuary 2011 – January 2014 (3 years 1 month)Clinical Relationship Manager is responsible for fite">itting clinical system needs to the enterprise services, designs, and solutions. Responsible for bringing structure and formalization of requirements into this process by breaking down communication barriers between clinical stakeholders and application support. Accountable for linking transformation improvement inite">itiatives to the systems strategic goals and growth inite">itiatives. Proactively gathers customer requirements, and discovers barriers to meeting the requirements. Customers comprise multiple stakeholders including, but, not limite">ited to: patients, physicians, and external organizations. Cultivating strong relationships of trust wite">ith medical staff, employees, external customers, and ancillary leaders has resulted in standardize system inite">itiatives. Report results and issues to various audiences from key executives to the process team and ensures timely completion of all projects followed by timely communication wite">ithin ite">departments and the hospite">itals. Responsible for successful planning, coordinating, managing and execution of all ite">IT projects.Physician Support SpecialistInformation and Process ServicesOctober 2008 – January 2011 (2 years 4 months)Physician Support Specialist is responsible for supporting the physician communite">ity and ite">its technology needs. Overall process and operational transformation efforts to improve the services provided to the physician communite">ities in the Lorain and Oberlin Ohio region.Cath Lab Systems AdministratorCommunite">ity Health PartnersJuly 2005 – October 2008 (3 years 4 months)Cardiac Catherization Systems Administrator was responsible for maintaining, supporting, planning, and implementing technology used in the Cardiac Catherization Lab at Mercy Regional in Lorain. Was a liaison for providers and clinical staff when issues wite">ith technology occurred. Worked wite">ith Qualite">ity team to report clinical findings to national databases. Coordinated the prompt resolution of problems relating to radiographic equipment and software interfaces between providers and technical staff. Quick learn on a steep learning curve that encompasses both staffing and technical issues in the Cardiac Catherization Lab.Support SpecialistHumilite">ity of Mary Information SystemsSeptember 2001 – July 2005 (3 years 11 months)Support Specialist was responsible for addressing ite">IT issues at Mercy Regional Medical Center in Lorain, Mercy Allen Medical Center in Oberlin, and 40 remote site">ites in Lorain County. Support Specialists were also responsible for project management and became subject matter experts in specific software’s.CoursesFranklin Universite">ityBusiness Administration wite">ith focus on operationsBusiness Administration wite">ith focus on operationsProjectsEpic Ambulatory and InpatientJanuary 2010 – May 2012Team members: Kristin Betzel, CHPite">it reources, Epic, Mangement and Leadership of the Hospite">italsBusiness Continuite">ityStarting May 2011Disaster recovery planning that would allow each department to continue operations after an issue created a challenge to complete normal business functions.Team members: Kristin Betzel, CHPite">it, Avulation, Managment and Leadership from four hospite">italsPhysician practice on-boardingOctober 2008 – January 2011Onboarding includes assuring that network infrastructure and computer hardware is in place, the creation of accounts for all providers and office staff, and appropriate training is conducted for business and clinical applications. Practice on boarding also involves the coordination of efforts wite">ith other hospite">ital ite">departments, such as Laboratory, Radiology and back office functions such as billing.Team members: Kristin Betzel, CHPite">it, Management and Leadership from hospite">italsSkillsEMREpic SystemsHealthcare Information TechnologyAmbulatoryEHRSoftware DocumentationRevenue CyclePhysician RelationsInpatientHL7Healthcare ManagementClinical ResearchCPOEInformaticsNursingSee 28+HealthcareHIPAAHome CareHospite">italsMedite">itechProject ManagementLeadershipStrategic PlanningCernerManaged CareMedicareHealthcare ConsultingPatient SafetyProcess ImprovementRelationship ManagementHealthcare IndustryPACSPhysiciansRadiologyPractice ManagementRevenue Cycle ManagementMedical BillingQualite">ity ImprovementSoftware ImplementationMedical RecordsDocumentationsAmbulatory CareMedical CodingSee lessHow's this translation?Great•Has errorsThanks for your help!EducationFranklin Universite">ityBachelors, Business AdministrationBachelors, Business Administration2008 – 2011Lorain County Communite">ity CollegeAssociates, Police ScienceAssociates, Police Science1991 – 1994CertificationsCertified Healthcare Facilite">ity Manager at American Hospite">ital AssociationJanuary 2016 – PresentCertified Professional CoderAmerican Academy of Professional Coder, License 01045176May 2006 – PresentOrganizationsAmerican Society for Healthcare Engineering